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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,173 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,173 reviews

May 01, 2022

Very knowledgeable and professional staff. Always willing to help in ways that will help you. Always willing to go that extra mile to get you what you want. More

by JUNGLE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
May 02, 2022 -

Phil Fitts Ford & Lincoln responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to serving you again! Thank you from the Phil Fitts Family

April 26, 2022

My salesman Rod took the time to work with me on what I wanted and got it for me. More

by SDG1028
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rod and our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

April 22, 2022

PF Bodywork is excellent! Their work is done in a very timely manner looks great. Car comes back looking like new! Plus they add a personal touch, they are just great to work More

by sam.l.mcdonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Apr 25, 2022 -

Phil Fitts Ford & Lincoln responded

We appreciate your business, Sam, and our team looks forward to serving you again soon! Thank you from the Phil Fitts Family

April 18, 2022

Nice people good service. Always helpful when I go for help. Honest don’t try to sell you what you don’t need. More

by bkwm1568
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Apr 18, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

April 07, 2022

Purchased vehicles from them in the past. ..easy then and just as easy and friendly now. More

by rhans43832
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michel, Sylvia
Apr 08, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

March 14, 2022

Absolutely love the team in collision repair. They are the best in town hands down More

by spirit4321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 14, 2022

Boone was very nice to deal with. Satisified with our deal. He went out of his way to make us happy. Sylvia was very pleasant and professional. More

by cowhere
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sylvia, Boone Lyons
Mar 15, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you from the Phil Fitts Family

March 08, 2022

Nothing negative to say. The only thing keeping them from 5 stars was the time to get a financing decision. Would work with them again. More

by fullcode911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for choosing Phil Fitts Ford & Lincoln! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you from the Phil Fitts Family

March 07, 2022

OUTSTANDING DEALERSHIP BOTH SALES AND SERVICE,THE BEST,JUST BOUGHT FROM RON IN ALES AND HE IS THE BEST.. More

by jveon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
Mar 08, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

Mar 08, 2022 -

jveon responded

Thanks again, even after we did the deal Ron was one of the best to meet our needs, everyone at the dealership was so kind and helpful thanks again. Kenny in service is outstanding along with all the staff.

February 25, 2022

I would'nt deal with Phil Phitts for yrs. Brian Hietch brought me back. He is the real deal. He will tell you everything up front and work with you until you are satisfied. I would recomm More

by jbudai327
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

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