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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,174 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,174 reviews

August 23, 2022

I was very happy with the salesman Luke Lord. He was honest, knowledgeable and very helpful. I trust what he has to say and his advice. More

by katyb26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Phil Fitts Ford & Lincoln responded

Katy, Thank you for taking the time to write this review and let us know how Luke and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

August 22, 2022

I ran across a vehicle I was interested in at Phil Fitts . I called the sales department , Talked to Boone Lyons. I scheduled a time to see it .It was just what I was looking for. We talked abou More

by Ed C.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
Aug 23, 2022 -

Phil Fitts Ford & Lincoln responded

Ed, Thank you! Boone and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

August 15, 2022

A friendly staff and they are easy to work with. They are willing to answer your questions and explain all options of repairs. More

by DEBLEE65
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
Aug 16, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

August 09, 2022

Question not able to answer at this moment , sales person promised a lot but took the my boss said no route old trick in the book same old same old sales pitch just be honest from the start hope car is as a More

by joecar7393
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Boone Lyons
Aug 13, 2022 -

Phil Fitts Ford & Lincoln responded

We're sorry you did't have the best experience and would like to learn more. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you from the Phil Fitts Family

July 26, 2022

My salesman, Boone, was great. He knew what kind of truck I was looking for and let me know anytime one came in that was close to what I wanted. After more than a year of communi More

by mkguntown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
Jul 26, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review. Boone and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

July 17, 2022

Bought a car about 2 months ago I was told it was ran thru the shop and things weren't done incase filter was so dirty it was black rear brakes and routers where bad .I shouldn't have to fix these issue More

by Pamala2131
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Altman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
Jul 21, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Pamela, we'd love to address your concerns in detail. Thank you from the Phil Fitts Family

July 14, 2022

The salesman Mangino was terrific and very honest. We will probably shop there in the future. More

by MACH173KD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Phil Fitts Ford & Lincoln responded

We are very happy to hear Albee provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

July 10, 2022

So impressed with the dealership. . everyone was extremely friendly.. no hassles.. ordered my new Escape and was in the parking lot so quickly I almost couldn’t believe it was mine More

by renee11525
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Phil Fitts Ford & Lincoln responded

Renee, Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

July 07, 2022

Always great service from making an appointment through picking up my vehicle after completed. Great More

by hrkelly3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter, Kevin Whitty
Jul 10, 2022 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

July 01, 2022

Making appt easy- accommodated my work schedule, finished as reported, good job, curtious staff. Top-rated deserved More

by KBUSKIRK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin?, Becki Davison, Kevin Whitty
Jul 04, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review. Kevin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

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