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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,175 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,175 reviews

December 02, 2022

Very courteous and got the job done quickly. Everyone was polite and friendly. I recommend this dealership More

by dabrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee, salesman and Kenny in service
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Dec 05, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phil Fitts Ford & Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

Helpful
November 19, 2022

Service is always good and they see to fix your issue everytime. Communication is good throughout process More

by nicholson.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
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Nov 20, 2022 -

Phil Fitts Ford & Lincoln responded

Mike, Thank you for bringing this to our attention, and we'd like to learn more about your service experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you from the Phil Fitts Family

Helpful
November 18, 2022

Work was done quickly. Tony was very professional and knowlegeable.More than satisfied eith repair More

by dial321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Nov 18, 2022 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

Helpful
November 13, 2022

Everyone is very friendly most of them know me when I go in and always take a minute to say Hi. Service Department is always on top of there game. Sales department is always there to help going out of there More

by beh2484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny from service
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Nov 14, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

Helpful
November 09, 2022

They treat you like a friend and always provide quick, good quality service. Every department is friendly and professional! More

by se.underwood619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Nov 09, 2022 -

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

Helpful
November 05, 2022

The service guys are good guys. The only complaint was that I had to stop by to make the appointment, as I tried for two days to call without anyone picking up my call. I expect tha More

by DALEDEMUTH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny - Servie *****, Kevin Whitty
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Nov 07, 2022 -

Phil Fitts Ford & Lincoln responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

Helpful
October 31, 2022

Professional and courteous staff. Fast and efficient service every time I’m there. Always informed about the status of my vehicle during the time I’m there. More

by JUNGLE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Oct 31, 2022 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kenny met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

Helpful
October 23, 2022

The service with this dealership has always been excellent. I would recommend them to anyone. More

by selody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Oct 23, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your review. We truly appreciate your business here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

Helpful
October 12, 2022

Great service. Kenny is great always. Always have my car serviced at this dealership since new. More

by rchristoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny (service) - 5 star!
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Oct 13, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. Kenny and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

Helpful
September 25, 2022

Greg Knauf was extremely helpful, professional, and most of all HONEST regarding the automobile I inquired about. He was my eyes and ears for the Lincoln MKX I was considering to purchase solely via teleph More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for choosing Phil Fitts Ford & Lincoln, Scott! Congratulations on your new Lincoln MKX purchase, and let us know if we can be of any more assistance! Thank you from the Phil Fitts Family

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