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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,223 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,223 reviews

February 08, 2024

It was GREAT dealing with Salman Darious Carter. His service and attention to our need was IMPECKABLE. I would send and friend or family member and recommend him to them. More

by godsg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 01, 2024

Wonderful buying experience Greg Knauf and Brian Hietsch are the best. Continued service after the sale answering all my questions as I learn my way around my fantastic new F150. Thank you! More

by Lew Kroner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

February 01, 2024

Excellent customer service. They entire process of buying a car took less than two hours. I felt heard and respected. More

by Crowley531
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

January 30, 2024

Everything that had to do with the sale was great. David was exceptionally helpful and professional. He is aan asset to your dealership. More

by tom.mordecki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

January 27, 2024

Wow what a great experience! ! To be perfectly honest I do not like my car. I drive a ford eco sport. I have never had a ford before and have had nothing but trouble with it. Firs More

by Alex.Reinhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in the service department.
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Jan 28, 2024 -

Phil Fitts Ford & Lincoln responded

Alex, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

Jan 29, 2024 -

Phil Fitts Ford & Lincoln responded

Reviews like yours provide encouraging feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Phil Fitts Ford & Lincoln!

January 26, 2024

The vehicle I bought was unable to pass inspection only 4 months after I bought it. I understand the meaning of "As Is" and understand that the buyer should beware. However, you certainly expect far more f More

by rdimuccio2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (724) 658-3521 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Feb 05, 2024 -

Phil Fitts Ford & Lincoln responded

While we do appreciate this sincere response, we must point out that numerous months after the purchase of an AS IS vehicle with over 100k miles on it and nearly 10 years old, we would not be able to compensate any monetary help towards repairs on this vehicle. We diligently encourage ALL of our customers to have their vehicle of interest checked with a trusted mechanic of their choice prior to their purchase to avoid these types of issues. We offer this option to anyone purchasing any vehicle. We also require an AS IS form that our customers sign acknowledging that they're AT RISK buying an older vehicle with a lot of miles on it. We have been in business for over 50 years because we make it a diligent practice to ensure people are awarded the ability to find out as much information as possible about their vehicle of interest with their own personal trusted shop/mechanic/technician prior to purchase. We certainly do not want bad reviews because of AS IS vehicles, but we believe we are doing everything we can with the utmost integrity to ensure that folks buying AS IS vehicles are aware of the potential problems they could encounter with said vehicle when they buy it from us. We are sincere in that we would love to make it right, however, our dealership has no way of compensating for an AS IS vehicle with any kind of issue almost 6 months after purchase. We wish you the best from the Phil Fitts Team!

Feb 05, 2024 -

rdimuccio2001 responded

Want to state publicly that believe it's a fair final comment from the Dealer. I agree it was on me to be more careful and discriminating. As originally stated ... I understand the meaning of As Is. The truth is that I was just shocked and taken aback at the extent of work that needed to be done to get the vehicle to be able to pass inspection. But I should have had the vehicle thoroughly inspected prior to purchasing. Have had good experiences with Phil Fitts (and the salesperson) in the past. Appreciate your responsiveness.

Feb 05, 2024 -

Phil Fitts Ford & Lincoln responded

We greatly appreciate your business. When you come back to purchase again, we will be sure to use this experience to apply further diligence, not just for you, but all customers moving forward. We thank you again for your understanding to this situation and look forward to a positively renewed effort as we continue to serve our customers here at Phil Fitts!

January 10, 2024

Greg was very knowledgeable about our choice, financing was easy and the showroom is impressive. More

by bgelesky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Greg! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you from the Phil Fitts Family

January 09, 2024

A good dealership all around. Friendly help in both sales and service has kept us returning through the last 4-5 vehicles. Rod has been great to deal with in sales as well as Kenn More

by photosmoke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in service dept.
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Jan 09, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! Rod and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

January 09, 2024

COMMUNICATION WAS EXCELLENT AND I FELT MY CONCERS WERE ADDRESSED AND TAKEN CARE OF. ALSO MY CAR WAS CLEAN WHEN I PICKED IT UP. More

by RACHAEL SINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JIM CARTWRIGHT
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Jan 09, 2024 -

Phil Fitts Ford & Lincoln responded

Rachel, Thank you so much for your kind words for Jim, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

January 05, 2024

Very pleasant to work with. I'm a 3rd time buyer and they are very friendly and do their best to assist you! More

by Lynn H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noelle
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Jan 06, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Lynn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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