Phil Fitts Ford & Lincoln

Ripped off I went to Phil Fitts to purchase a 2014 Lincoln MKZ that I seen advertised on Kelly Blue Book. They had the car listed for $26,409, which is above the I went to Phil Fitts to purchase a 2014 Lincoln MKZ that I seen advertised on Kelly Blue Book. They had the car listed for $26,409, which is above the Fair Purchase Price of $22,883. When I purchased the car then never went over any of the paperwork with me and they ended up charging me $33,604.32 for the MKZ. Also I traded in a 2011 Ford Taurus and 2012 Mazda 2. The Taurus was paid off and I owed $4,992 on the Mazda. Both cars were in good condition, both under 40,000 miles, but when I checked the paperwork Phil Fitts had only given me $3,000 for trade-in. When I went to purchase the MKZ I expected to pay the price they had listed on their website. So basically Phil Fitts Ford overcharged me $5000 and stole one of my trade-in cars. Our Dealer was Albee Mangino and when I questioned him about the paperwork, he said they could charge whatever they wanted and didn't have to go by the price they had listed. More

Horrible Anyone who wrote reviews and gave this dealership more than one star has obviously never spoke to the owner bill fits this man is the most ignorant ru Anyone who wrote reviews and gave this dealership more than one star has obviously never spoke to the owner bill fits this man is the most ignorant rude old man I've ever met after he has made all the money off of people in this area . Anyone who supports this man in business is insane or like I said has never met him . More

Very good experience I bought a 2010 mercury milan. Darius carter was the salesman I chose, and he truly went above and beyond to make sure I loved my new car, even after I bought a 2010 mercury milan. Darius carter was the salesman I chose, and he truly went above and beyond to make sure I loved my new car, even after I signed all the paperwork and took it home. The other employees there are always very helpful too. I refuse to buy a car anywhere else. More

Treated well by a caring, knowledgeable professional We found Phil Fitts on the Internet and drove from CLE. The vehicle was exactly as represented on the Internet, and Darius was extremely knowledgeabl We found Phil Fitts on the Internet and drove from CLE. The vehicle was exactly as represented on the Internet, and Darius was extremely knowledgeable and interested in meeting our needs. Darius impressed us with his concern for us rather than what we experienced at other dealers as a merely a potential "sale". We would travel to New Castle in the future to work with him again. More

Great experience I am a busy, working, single mom. I have been to other dealerships where sales people are pushy and waste my time. I found the 2014 Ford Expedition XL I am a busy, working, single mom. I have been to other dealerships where sales people are pushy and waste my time. I found the 2014 Ford Expedition XL online. The online price was fair and they also gave me an estimated trade in price for my 2008 Yukon. Becki set up an appointment for me to come in and test drive the Ford. Darius Carter, the salesman, was friendly and helpful. He was not pushy. He was able to get a little better price on the vehicle I purchased and the vehicle I was trading in. They were able to get my deal done quickly. I would recommend Phil Fitts Ford Lincoln. More

The 3rd car I've bought at Phil Fitts! I've always felt comfortable at Phil Fitts the people there are friendly and helpful! Darius is a very nice man he tries his best to put you into the I've always felt comfortable at Phil Fitts the people there are friendly and helpful! Darius is a very nice man he tries his best to put you into the car you want. My 2015 Ford Fiesta is the 3rd car I've bought there I would recommend this dealership. More

Great dealership and friendly people! Darius was very knowledgeable and helpful in both the search and purchase of my new Ford Fusion. The entire process was very pleasant and quick. Darius was very knowledgeable and helpful in both the search and purchase of my new Ford Fusion. The entire process was very pleasant and quick. More

Proffessional, quick and honest After enduring a lengthy (2 weeks) and fruitless attempt at buying the mustang of my dreams at my local dealer, I decided to try Phill Fitts. I email After enduring a lengthy (2 weeks) and fruitless attempt at buying the mustang of my dreams at my local dealer, I decided to try Phill Fitts. I emailed them that morning, and was pleasantly surprised to get a timely and informative response from "Big D", who answered all my questions and bent over backwards to meet my needs. 4 hours later, I was being handed the keys to my new car with unbelievably low interest financing and a break on the price (not offered elsewhere). The whole experience was the best car buying I've ever had. And I've bought a LOT of cars in my life. It was worth every bit of the 2 hour drive to get there, and I will definitely be back for my next vehicle purchase. These folks know what they are doing and do it very well. Thanks Big D!!! More

Always a Great Experience We have purchased many used/new cars & trucks through the years along with using their service department. Dealing with straight-shooter Albee is alwa We have purchased many used/new cars & trucks through the years along with using their service department. Dealing with straight-shooter Albee is always a pleasure, along with Bill (the owner); Mike (general mgr.); and Dom (sales mgr.). The managers & the owner don't hide like some dealerships--Everything's out in the open. We've worked with both Albee & Rod who are highly recommended, but you'll find the entire sales staff friendly & helpful. ...And it's important for us to buy locally with an owner who has strong ties to the community like Mr. Fitts. More

getting taken If you want to get the most dishonest and the most unreliable service that you can ever imagine then take your vehicle to these totally arrogant and If you want to get the most dishonest and the most unreliable service that you can ever imagine then take your vehicle to these totally arrogant and dishonest folks at Phil Fitts! More