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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,224 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,224 reviews

July 02, 2018

Used car buy My salesman was great . He gave me options and was very responsive to all my questions. It made my car buying experience a good one .👍 More

by cavellifred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the review! It means a lot to us that you were pleased with our customer service and the sales process! We hope you enjoy with car! If you ever have any questions, please don't hesitate to give us a call.

July 01, 2018

Inspection and "The works" I had a state inspection , emissions inspection and oil change. Upon arrival, I was greeted by Kenny Carter. He is always prepared with paper work a More

by RAGOST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Jul 02, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you so much for the great review! It means a lot to us that you keep coming to us for all of your vehicle needs and that you are always pleased with our service department! If you ever need anything, please don't hesitate to call. Thanks!

July 01, 2018

Lincoln Navigator experience Thanks to Darius for a great job explaining and taking the time ( at least an hour) to explain every detail of our new Lincoln Navigator. More

by PF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review! Darius is a great guy to work with and we are glad that you were pleased with his customer service. If you ever need anything, please don't hesitate to call!

June 30, 2018

VEHICLE PURCHASE DARIUS CARTER WAS GREAT TO WORK WITH.WOULD RECOMMEND DARIUS AND PHIL FITTS FORD TO FAMILY AND FRIEND TO PURCHASE VEHICLE FROM.EXCELLENT JOB WOULD BUY More

by RICHARD WHETZEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you so much for the great review, Richard! It means a lot to us that you were pleased with your experience here at Phil Fitts! We hope you enjoy your truck and we look forward to hearing from you again!

June 29, 2018

Old lease to new lease Darius kept us up-dated on our lease and what our options would be. He is always friendly and knowledgeable about all aspects of leasing, buying and More

by beaches
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you so much for the great review. It really means a lot to us that you keep coming to us for your dealership and you are pleased each time. We look forward to seeing you again. If you ever have any questions, please don't hesitate to give us a call. Enjoy your new ride!

June 27, 2018

Best service ever! I needed a vehicle and had been shopping around for a few weeks. I was actually on an overnight test drive with a vehicle from another dealership when More

by RSpeerbrecher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2018 -

Phil Fitts Ford & Lincoln responded

Thanks so much for leaving this wonderful review about your experience with Luke and the dealership! We are glad that you were able to get a vehicle that you wanted with affordable payments. If you have any additional needs or questions, we will be more than happy to assist you! Enjoy your new truck and your wife's new Explorer! And tell your friends that we appreciate them buying from here as well and if they need anything to let us know! Thanks again!

June 27, 2018

Great experience I recently bought an F150 from Luke. Luke is very knowledgeable about the vehicles and definitely goes the extra mile to make sure you’re happy with y More

by Buckbuster34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2018 -

Phil Fitts Ford & Lincoln responded

Thanks so much for leaving this wonderful review about your experience with Luke and the rest of us here at Phil Fitts Ford! We hope you enjoy your truck and is everything you wanted in it! We hope your mother enjoys her new Ford Escape as well! If either of you have any additional needs or questions, we will be more than happy to assist you! Thanks again!

June 27, 2018

LAST VISIT IT WAS GREAT AS USUAL..EVERYONE TREATS YOU LIKE AN OLD FRIEND..BOUGHT MY LAST 6 CARS THERE EVEN THOUGH I HAVE TO DRIVE 15 MILES TO GET THERE WHILE HAV More

by SHUVLHED73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BOB MCCONNELL_SERVICE DEPT.
Jun 28, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you so much for leaving this great review! We really appreciate you choosing us as your go to dealership. It is always a great time working with you! If you ever need anything or have any questions, feel free to give us a call at anytime!

June 26, 2018

Fast, friendly, efficient Luke is very professional and personable! I’ve purchased 2 vehicles from him! Every visit is always fast and friendly! I would highly recommend Luke a More

by Jyaksich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review! We are glad you chose to do your business with Luke and everyone else involved and that you had such a great experience! We hope you enjoy your vehicle, if you ever need anything or have any questions, give us a call!

June 26, 2018

Great experience! Wonderful experience at Phil Fitts! Luke Lord was able to get me into a Ford Edge (which I’m extremely happy with) for a lease price that fits my bud More

by Leann16101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2018 -

Phil Fitts Ford & Lincoln responded

Thanks so much for leaving this great review! We are glad that you found what you were looking for and were very pleased with the customer service that Luke offered you guys. Thank you for referring other people here, it really means a lot to us. If you have any additional needs or questions, please don't hesitate to reach out to us. Enjoy your new Ford Edge!

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