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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,224 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,224 reviews

August 13, 2018

Professional Visited service department for two recalls that I had been ignoring, and a AC fan motor which I thought had a bad bearing. Was given a no charge shutt More

by vowinckel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : "Mike" the shuttle driver was very nice - Ken Carter is a great guy!
Aug 14, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review and for choosing our dealership for all of your vehicle needs! We are glad that you are pleased with our service department and customer service! If you ever need anything or have any questions give us a call!

August 11, 2018

I was comfrotabl with the invierment and people I delt with I went there to buy a certain type and color of a car and they found one for me. At the time, I really didn't need a new car unless I found the one I More

by rchazen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review! We are glad that we were able to get you the car that you had visioned and in your price range. We hope you enjoy your new car and if you ever have any questions, don't hesitate to give us a call!

August 10, 2018

GREAT Thank you Mike H., Brian H., Becki D., and the rest that helped out with getting the car I’ve wanted for a while now! They are AMAZING AT THERE JOB, r More

by reyes009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison
Aug 13, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review! It means a lot to us that you were so pleased with our employees and customer service! We have a great team working here at Phil Fitts Ford and we are glad that you thought so too! If you ever need anything just give us a call, enjoy your car!

August 10, 2018

Great customer service They made it easy to solve my issue and really cared. I haven’t had a bad experience yet. Will hopefully get my next lease there. More

by DIBELCOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Aug 13, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review and for thinking of us for all of your vehicle needs. If you need anything or have any questions, don't hesitate to call!

August 07, 2018

Outstanding service!! My lease on my Ford Focus was up and I came in to see Albee Mangino and he set me up in a 2018 Ford Focus Sedan and got me the color I wanted. He's t More

by CHICKIE1537KS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the awesome review! It means a lot to us that you come back to our dealership and that you had such a great experience with Albee! He is a great guy to work with and we are glad that you thought so too. Thank you for referring us to your friends and don't forget about our $50 referral for both you and the customer. If you ever have any questions or concerns, please give us a call! Enjoy your new Focus!

August 06, 2018

Recall Excellent service and friendly technicians. Recall was handled as professions. Waiting room is very comfortable. Sales people passing by were very cou More

by adkmd2207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Aug 09, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review! We are glad that you were comfortable while waiting and were taken care of in a timely manner. If you ever have any questions or concerns, please give us a call!

August 02, 2018

2018 escape ecoboost❤ I can say enough about how wonderful everyone was! They are a great bunch of guys! And a special thanks to Albert mangino!! Your the best! Thank you f More

by HAIRDO0209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you for the great review! We are glad that you had a great experience with our dealership! Albee is a great guy to work with! We hope you enjoy your new vehicle, if you ever need anything give us a call!

July 31, 2018

New car, New dealer. My old Pontiac had over 200,000 miles on it and it was time for a new car. As Pontaic is now defunct, I needed to find a new brand. Phil Fits made m More

by HRJ540
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2018 -

Phil Fitts Ford & Lincoln responded

Thank you so much for the great review and for giving our dealership a chance to put you in a new vehicle! We are so glad to hear that you were satisfied with our sales process and customer service! We hope you enjoy your new Ford Escape! If you ever have any questions or need anything, please give us a call!

July 31, 2018

fluke usually the service is pretty good. This last time it was: "o.k." road debris tore off a mud flap & loosened the trim it was attached to. They put a More

by gb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i don't remember
Aug 01, 2018 -

Phil Fitts Ford & Lincoln responded

We are sorry to hear that we missed something while servicing your vehicle. If you haven't already, please call (724) 658-3521 to resolve this issue. Thank you.

July 30, 2018

Long time customer of this dealer but will never go back. I am writing this from my real life experience. Approximately a month ago my wife and daughter were in our 2015 Ford Focus that at the time had appro More

by Fordguy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Hietsch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
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