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Phil Fitts Ford & Lincoln
New Castle, PA
1,225 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,225 reviews
August 25, 2018
Excellent Service Staff, Excellent Customer Treatment Kevin Whitty and Kenny Carter are two of the most outstanding Service Representatives I have every dealt with at a dealership. They are efficient, cou Kevin Whitty and Kenny Carter are two of the most outstanding Service Representatives I have every dealt with at a dealership. They are efficient, courteous, and both go out of there way to make sure that any repairs are done efficiently, and correctly. They both allow for return visits if needed without any fuss or wait. I will continue with this Dealership because of the Service Department. More
by chrisnbuck
Verified Customer
August 24, 2018
Very friendly Everyone at Phil Fitts are very friendly n helpful I love dealing with Albie he is very good at his job. He always goes the extra mile for u to get u Everyone at Phil Fitts are very friendly n helpful I love dealing with Albie he is very good at his job. He always goes the extra mile for u to get u what you want More
by bakersecret
August 22, 2018
2018 Ford Fusion Process was fast and easy. Brian helped me get in a great new For Fusion at a very low price. I would definitely take my business again there in the f Process was fast and easy. Brian helped me get in a great new For Fusion at a very low price. I would definitely take my business again there in the future. More
by joelnesbitt1
August 20, 2018
Great Service and Customer Satisfaction This is our 2nd lease experience with Rod Franzi and we were completely satisfied with the service and level of customer satisfaction. Thanks very muc This is our 2nd lease experience with Rod Franzi and we were completely satisfied with the service and level of customer satisfaction. Thanks very much! More
by Wayne L
Employees Worked With
August 20, 2018
Classy treatment every time. From the time you enter the service department, until you leave with your keys, the treatment and work are done with pure class. Nothing but pure clas From the time you enter the service department, until you leave with your keys, the treatment and work are done with pure class. Nothing but pure class. More
by BNWORB1999
Employees Worked With
Kenny Carter
August 20, 2018
Awesome place This is the best dealership I have been to. I live an hour away but they had a truck I was looking for so I stoppped by. I have been to some other d This is the best dealership I have been to. I live an hour away but they had a truck I was looking for so I stoppped by. I have been to some other dealerships that give me anxiety and the experience is worse then going to the dentist. But this is a very comfortable place to be The people are kind and great to work with straight forward and easy to deal with. I definitly recommend and I will be back if I need anything else. More
by coryatver
August 20, 2018
Easy to work with The salesman and managers were super easy to deal with and listened to what we wanted. They were very knowledgeable and helped us through the whole The salesman and managers were super easy to deal with and listened to what we wanted. They were very knowledgeable and helped us through the whole process More
by jplank1
August 19, 2018
Great friendly people Brian & Darius were great to deal with. Would definitely recommend them to anyone looking to buy a new ford. Darius was super knowledgeable about all Brian & Darius were great to deal with. Would definitely recommend them to anyone looking to buy a new ford. Darius was super knowledgeable about all the features on truck. Great job guys. More
by Brad48
August 16, 2018
Wonderful and helpful . Everyone is always so pleasant. Service is good , actually look forward to chatting with the sales people Albee always finds the car we want, he's a Everyone is always so pleasant. Service is good , actually look forward to chatting with the sales people Albee always finds the car we want, he's a good guy. More
by fiddlers2@verizon.net
August 15, 2018
Friendly service, good experience buying a truck. im happy Good service, friendly and helpful salespeople, don’t remember all the names of people that helped me. But as a team there are good. Darius was a goo Good service, friendly and helpful salespeople, don’t remember all the names of people that helped me. But as a team there are good. Darius was a good man to deal with. More
by Truck guy ron456
Employees Worked With
