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Phil Fitts Ford & Lincoln
New Castle, PA
1,204 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,204 reviews
January 05, 2024
Very pleasant to work with. I'm a 3rd time buyer and they are very friendly and do their best to assist you! I'm a 3rd time buyer and they are very friendly and do their best to assist you! More
by Lynn H
Verified Customer
January 03, 2024
Dan went over and above to work with us. I will definitely go back to Phil Fitts to meet our needs. Specifically, Dan. I will definitely go back to Phil Fitts to meet our needs. Specifically, Dan. More
by mphanssen
January 02, 2024
The service is exceptional. Tony in the body shop is a remarkable worker who goes above and beyond. Pam is exceptional as well. Tony in the body shop is a remarkable worker who goes above and beyond. Pam is exceptional as well. More
by dsoom439
Employees Worked With
December 24, 2023
I was very satisfied with my experience @ the. dealership & Mr. Darius Carter did a great job dealership & Mr. Darius Carter did a great job More
by randydericco
Employees Worked With
December 14, 2023
All of the employees were great but waiting 3 hours for oil and filter changes was ridiculous. I was informed that they didn't have the correct filter on hand for my oil change which had been scheduled fo oil and filter changes was ridiculous. I was informed that they didn't have the correct filter on hand for my oil change which had been scheduled for weeks. Secondly, I don't know who needs to change so many of my saved settings on the truck but every other oil change my truck settings are changed to metric and I have since learned how to change it back. But since this last visit, when I start my truck the radio no longer turns on to the last station I was playing (XM or FM) and it won't stop asking me about "updating on WiFi". Every time I start my truck the radio plays static and I have to cycle through the prompts concerning updating over WiFi before I can drive anywhere. The worst part is that I cannot figure out how to fix these last 2 issues. It is very frustrating when resetting the mileage is a simple matter and here I am nearly a month later still trying to figure out how to fix the radio and discontinue the WiFi prompts. More
by mkguntown
Employees Worked With
I don't have any idea who screwed up the settings
December 08, 2023
Very professional, kind, work is done quickly and done well Staff is outstanding. Thank you well Staff is outstanding. Thank you More
by grandmasally1969
November 22, 2023
Friendly, very attentive to my needs. Easy to deal with. I bought what I wanted to buy not what they wanted to push on me. Good group to work with. Easy to deal with. I bought what I wanted to buy not what they wanted to push on me. Good group to work with. More
by RDSchulz090246
November 17, 2023
Albee Mangino as always worked his hardest to get me the best vehicle and just what I wanted. Thank you for going the extra mile for me! I would high recommend him if your looking for a vehicle. best vehicle and just what I wanted. Thank you for going the extra mile for me! I would high recommend him if your looking for a vehicle. More
by simsrn70
Employees Worked With
November 07, 2023
Darius was understanding and patient during the whole process. We have trusted him through a few of ours and family members vehicles and will continue to send referrals to him. He is the best in business process. We have trusted him through a few of ours and family members vehicles and will continue to send referrals to him. He is the best in business! Thank you Darius!! More
by leahsnider
