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Phil Fitts Ford & Lincoln
New Castle, PA
1,217 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,217 reviews
December 17, 2018
Very bad service dept. Took my vehicle for recalls and was charged for a service call. They never call you back to let you know what's wrong they just fix it and your stuck Took my vehicle for recalls and was charged for a service call. They never call you back to let you know what's wrong they just fix it and your stuck with the bill. They dont follow Ford Motor Company Policies . Very bad service dept. I will drive 2 hours to the next ford next time I need it. I had to pick a star to rate them. They dont deserve the star More
by PERDONATO1
Verified CustomerEmployees Worked With
Kevin Whitty
December 17, 2018
Professional The whole prossess was very professional. I was very please with the truck and the way the transaction was handled by all of the team members at Phil The whole prossess was very professional. I was very please with the truck and the way the transaction was handled by all of the team members at Phil Fitts Ford. Five STAR. More
by DEROSADCI
Employees Worked With
December 17, 2018
Service Department is excellent Excellent Service from Ken Carter. I have been using the service dept at this dealership for over 20 years. Ken is the reason to continue purchasing a Excellent Service from Ken Carter. I have been using the service dept at this dealership for over 20 years. Ken is the reason to continue purchasing at Phil Fitts. I always get an appointment timely, the wait time is always minimum, and have never had a negative experience. More
by chrisnbuck
December 17, 2018
Phil Fitts is represented extremely well by Darius Carter! Darius was great! He kept me informed during the truck build process and was always responsive to my questions! Great job by a service-oriented memb Darius was great! He kept me informed during the truck build process and was always responsive to my questions! Great job by a service-oriented member of your staff! More
by joeburkot
Employees Worked With
December 13, 2018
Great friendly service. I trust none other than Phil Fitts Ford to service my Ford F-150, Thunderbird and Lincoln MKZ. I really enjoy the courtesy and promptness of their sta I trust none other than Phil Fitts Ford to service my Ford F-150, Thunderbird and Lincoln MKZ. I really enjoy the courtesy and promptness of their staff. More
by beauken.sipe5
Employees Worked With
December 13, 2018
Treated with me with respect and worked with me! Honestly this dealership Phil Fitts was wonderful to work with! I will recommend this dealership to all my friends as well as return when I am ready Honestly this dealership Phil Fitts was wonderful to work with! I will recommend this dealership to all my friends as well as return when I am ready to buy again! The sales people are so friendly and and accommodating! Special thank to both my sales guy Chris and also the sales manager Michael! I must be totally honest as a woman I was treated like just like any gentlemen that would walk through the door! More
by Kbarton8
December 10, 2018
was not fully informed. i wish i would of known i needed to apply for and use a ford credit card to get a tire rebate. i think this service center should not of charged me fo i wish i would of known i needed to apply for and use a ford credit card to get a tire rebate. i think this service center should not of charged me for an alignment because of this issue. More
by SARASLOAN19
December 09, 2018
Kenny Carter is the best service man...he rocks! Handled my recall service with professionalism. Great service, painless, thoughtful and efficient. Wouldn't go anywhere else for service. Top notch! Handled my recall service with professionalism. Great service, painless, thoughtful and efficient. Wouldn't go anywhere else for service. Top notch! Highly recommend Fitt's service team. More
by Ontheedge
Employees Worked With
Ken Carter
December 06, 2018
It was great They did a great job did the service in less time than expected and washed and cleaned my truck inside as well a great job! They did a great job did the service in less time than expected and washed and cleaned my truck inside as well a great job! More
by CEEBEE1210
December 06, 2018
Good people. Never go anywhere else. Never given a reason too. Always put me first and take care of me and my family. Excellent service and pricing on vehicles Never go anywhere else. Never given a reason too. Always put me first and take care of me and my family. Excellent service and pricing on vehicles More
by rcwkdw1
Employees Worked With
Other Employees :
Kevin Whitty
