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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,225 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,225 reviews

December 24, 2024

They squeezed me in as I just bought the car and realized the horn didn’t work. I was leaving for the Holidays and they wanted me to be safe with a horn. Took less than an hour. Very pleased More

by carlaragley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2024

This is a family and business friendly dealer. I'm very happy with the service they provide. More

by jonnaking70
Recommend Dealer
Yes
Employees Worked With
Anybody in the service department, and the receptionist, and sales
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Dec 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

November 28, 2024

Everyone in the service department are very friendly and helpful . They always treat you well More

by bakersecret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his namr
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Dec 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

November 28, 2024

The guys in the service department are the best especially Kenny. They get you in and out with a handshake and a smile More

by Rick.haybarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service
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Dec 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Rick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

November 20, 2024

Kenny took care of my problem quickly and efficiently. A great service department with caring people More

by KENNADAYSINPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Nov 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. Kenny and our team were appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

November 19, 2024

The dealership arranged for a loaner vehicle, handled the insurance claim, repaired the car like there was never any damage and did everything they could to make the experience painless. More

by bregal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

November 18, 2024

Ken Carter and Tony Oliva were awesome! It’s going to be very hard for me to go anywhere else. More

by Buff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carter, Ken
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Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken and Tony met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

November 16, 2024

I would bring my car here to get serviced! And buy new cars here! Thank You! More

by darlenedwtzl
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Darlene: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Nov 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for choosing Phil Fitts Ford & Lincoln, Darlene! We look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

November 08, 2024

I was very unsatified with the response I got when my sunroof was leaking on my bronco More

by GARY2315
Workmanship
Recommend Dealer
No
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (724) 658-3521 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

November 06, 2024

I had Dan as a salesperson. I never met Brian. Dan was absolutely phenomenal. He was not overbearing and answered questions I had. I was deciding between two vehicles and he nev More

by stompkins123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Phil Fitts Ford & Lincoln responded

Congratulations on your new purchase! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Thank you from the Phil Fitts Family

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