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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,221 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,221 reviews

November 20, 2024

Kenny took care of my problem quickly and efficiently. A great service department with caring people More

by KENNADAYSINPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Nov 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. Kenny and our team were appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

November 19, 2024

The dealership arranged for a loaner vehicle, handled the insurance claim, repaired the car like there was never any damage and did everything they could to make the experience painless. More

by bregal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

November 18, 2024

Ken Carter and Tony Oliva were awesome! It’s going to be very hard for me to go anywhere else. More

by Buff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carter, Ken
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Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken and Tony met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

November 16, 2024

I would bring my car here to get serviced! And buy new cars here! Thank You! More

by darlenedwtzl
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Darlene: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Nov 18, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for choosing Phil Fitts Ford & Lincoln, Darlene! We look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

Nov 19, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

November 08, 2024

I was very unsatified with the response I got when my sunroof was leaking on my bronco More

by GARY2315
Workmanship
Recommend Dealer
No
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (724) 658-3521 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

November 06, 2024

I had Dan as a salesperson. I never met Brian. Dan was absolutely phenomenal. He was not overbearing and answered questions I had. I was deciding between two vehicles and he nev More

by stompkins123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Phil Fitts Ford & Lincoln responded

Congratulations on your new purchase! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Thank you from the Phil Fitts Family

November 03, 2024

Went in for oil change and tire rotation with a dash light on for low pressure. Did not fix the tire pressure light on the dash it was on as soon as I started the engine at dealership and service rep sa More

by samholmes76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Nov 05, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (724) 658-3521 at your earliest convenience to discuss how we can turn your experience into a positive one.

November 01, 2024

They are the most friendly people and they will bend over backwards to make your visit the best it can be and are very nolagable More

by reagleellison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

November 01, 2024

Was able to get right in and oil and filter was changed by a great staff excellent service team More

by Rick Rager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny service team
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Nov 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, Rick, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

November 01, 2024

Michelle, is a very professional passionate considerate Spirit who got me through the process.. thank you More

by Tenbears
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger
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Nov 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. It's great to hear that Michelle was able to assist you and that you had such a positive experience. Thank you from the Phil Fitts Family

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