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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,239 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,239 reviews

January 21, 2025

Albee Mangino is A very good salesman at Phil Fitts Ford in New Castle,PA. ! More

by MADDEN8142
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that Albee had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

January 21, 2025

The sales representative Michelle Swogger and the finance manager made the whole process go very easy and smoothly. More

by tswog01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger -Sales
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Jan 21, 2025 -

Phil Fitts Ford & Lincoln responded

It's great to hear that Michelle was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

January 16, 2025

I kept loosing air in tire and called Robbie Fisher got Zac Richman me right in and fixed it while I waited. Nail was found and removed and plugged! Excellent! More

by efisher7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Fisher
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Jan 17, 2025 -

Phil Fitts Ford & Lincoln responded

It's great to hear that Robbie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

January 15, 2025

Excellent service, body shop and sales, overall excellent dealership that really looks after its customers More

by cdl197200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

January 13, 2025

As always, friendly, attentive, and timely in taking care of business! Everyone I met was very engaging. More

by vivianmahli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava
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Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Vivian, and we look forward to working with you again. Thank you from the Phil Fitts Family

January 13, 2025

Took vehicle in for a couple lights on dash and the fan was running extremely loud. Rob the advisor was great and explained things to me well. $618 later the fan is still running loud. The lights on dash i More

by Jemorgan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Thank you from the Phil Fitts Family

January 12, 2025

Clean facility! Friendly staff throughout the dealership. Helpful & offer explanations prior to doing any service. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sharon, and we look forward to working with you again. Thank you from the Phil Fitts Family

Jan 14, 2025 -

Phil Fitts Ford & Lincoln responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 15, 2025 -

Phil Fitts Ford & Lincoln responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2025

Kind, considerate and professional. I have only dealt with the srvice department and they are top notch. More

by wayne.gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jan 08, 2025 -

Phil Fitts Ford & Lincoln responded

Wayne, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Thank you from the Phil Fitts Family

January 06, 2025

Albee helped me find exactly what I asked for and offered to let me test drive either. He accessed records through my credit union so I didn't have to apply for a separate loan through them. The lady in fi More

by gozig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to leave us a review. Congratulations on your new purchase! We are so glad that we had the opportunity to work with you, and that Albee could make this a top-notch experience. We look forward to continuing to serve you in the future. Thank you from the Phil Fitts Family

January 04, 2025

Greg was great to work with, very knowledgeable about the vehicle, friendly and accommodating. Our overall experience at the dealership was great. More

by dmiller415
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Phil Fitts Ford & Lincoln responded

Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. It's great to hear that Greg was able to assist you and that you had such a positive experience. Thank you from the Phil Fitts Family

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