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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,217 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,217 reviews

November 08, 2024

I was very unsatified with the response I got when my sunroof was leaking on my bronco More

by GARY2315
Workmanship
Recommend Dealer
No
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (724) 658-3521 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

November 06, 2024

I had Dan as a salesperson. I never met Brian. Dan was absolutely phenomenal. He was not overbearing and answered questions I had. I was deciding between two vehicles and he nev More

by stompkins123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2024 -

Phil Fitts Ford & Lincoln responded

Congratulations on your new purchase! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Thank you from the Phil Fitts Family

November 03, 2024

Went in for oil change and tire rotation with a dash light on for low pressure. Did not fix the tire pressure light on the dash it was on as soon as I started the engine at dealership and service rep sa More

by samholmes76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Nov 05, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (724) 658-3521 at your earliest convenience to discuss how we can turn your experience into a positive one.

November 01, 2024

They are the most friendly people and they will bend over backwards to make your visit the best it can be and are very nolagable More

by reagleellison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

November 01, 2024

Was able to get right in and oil and filter was changed by a great staff excellent service team More

by Rick Rager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny service team
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Nov 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, Rick, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

November 01, 2024

Michelle, is a very professional passionate considerate Spirit who got me through the process.. thank you More

by Tenbears
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger
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Nov 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. It's great to hear that Michelle was able to assist you and that you had such a positive experience. Thank you from the Phil Fitts Family

October 31, 2024

Excellent service and willing to work with you, they will be my first choice when my lease is up. Highly recommend this dealership. More

by Conti22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

October 28, 2024

Wonderful customer service but Very inconsistent mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgen More

by SHAFEAF41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Nov 01, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (724) 658-3521 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.

October 27, 2024

Brian and Michele were very helpful and every step of the way I could not be more happy the way they helped me through the whole process More

by micjmor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Brian and Michele were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

October 20, 2024

I always get great service when I go to this wonderful Ford and Lincoln dealership! More

by MUSTANGGT851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter in service department
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Oct 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

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