Pettus Ford DeSoto

Poor customer service I took my truck in with the engine light on, needing a sensor and losing power going up hill. The technician took it out for a “test drive” because h I took my truck in with the engine light on, needing a sensor and losing power going up hill. The technician took it out for a “test drive” because he “couldn’t figure out what was wrong with it” and now the engine is blown. I received a call from the service department explaining what happened and was told “this repair is going to be very expensive you might want to consider buying a new truck”. Then was told that if we wanted to know what is wrong with it they would check it out for $120/hour. This is an extremely poor sales tactic. I drove it in with ZERO engine noise. I thought I was doing the right thing by taking it in for repairs to PREVENT a catastrophe such as this and now I do not have a truck and they claim zero responsibility. I have attempted to contact the owner twice and have received no return call. If the owner cares so little about the reputation of his business that he can not return a phone call then I will be taking my business elsewhere. More

Felt dismissive I was there for an oil change “the works”. I went to see how much longer and saw that my car was done and outside. I may have beat him to it, but I I was there for an oil change “the works”. I went to see how much longer and saw that my car was done and outside. I may have beat him to it, but I don’t know how long my car was done before I asked. As soon as someone moved my car outside, I should have been called. I asked if everything was alright and I had something seeping in my car. I feel like he wasn’t going to mention it. They don’t know what it was and didn’t have the time to look into it cause it takes a couple of hours. They acted like it was no big deal and it may not be, but I didn’t really care for the attitude. More

Oil change and maintenance Got us in quick, always friendly. Told me what was recommended. Only negative, didn’t clean up excess oil and it dripped on my garage floor, otherwise Got us in quick, always friendly. Told me what was recommended. Only negative, didn’t clean up excess oil and it dripped on my garage floor, otherwise, would be 5 star. More

Extended Warranty Work The service dept. did an excellent job & treated me with respect. The warranty actually covered what needed to be fixed! That was a surprise. Won't The service dept. did an excellent job & treated me with respect. The warranty actually covered what needed to be fixed! That was a surprise. Won't renew my warranty because it is so expensive and they don't deal with the ones on TV. More

Recall They were very kind. I'm not for sure which service person helped me. I was almost an hour early because I read the time wrong and he went ahead and s They were very kind. I'm not for sure which service person helped me. I was almost an hour early because I read the time wrong and he went ahead and squeezed me in. The ladies in the office were also very kind and it was great seeing smiling faces. More

My New/Used Car Simply put the dealer had the vehicle I had been looking for over the last 8 months. When I went there I was definitely impressed with the overall qua Simply put the dealer had the vehicle I had been looking for over the last 8 months. When I went there I was definitely impressed with the overall quality of the vehicle! It’s a 2012, but you wouldn’t know it as it looks, sounds, and runs like it just rolled off the assembly line. Low mileage was a huge selling point! Jason, as well as all of the other Auto Plaza staff members involved in the sale of my car, made this car buying experience one of the best I have ever had. Thanks for my AWESOME NEW RIDE!!! More

Great Place to Buy a Car - Worth the Drive We just purchased our new car from Auto Plaza Ford in DeSoto and found all the staff we dealt with to be great. From the salesman John Bunch, to the f We just purchased our new car from Auto Plaza Ford in DeSoto and found all the staff we dealt with to be great. From the salesman John Bunch, to the finance guys Paul Levin and John Petersen, they are all friendly and eager to help make the purchase go smoothly. We will recommend Auto Plaza Ford to our neighbors in Wildwood. More

Service Dept I have purchased a vehicle from this dealership and have them service both our Fords. Have never had a bad experience here and trust the information I I have purchased a vehicle from this dealership and have them service both our Fords. Have never had a bad experience here and trust the information I'm provided about my vehicles. More

The Best of the Best As always, received top notch service. See Andrew and Pam for all your service needs. See Tracey for that next new or preloved car or truck. As always, received top notch service. See Andrew and Pam for all your service needs. See Tracey for that next new or preloved car or truck. More

Christina is AMAZING! Staff is always friendly and quick. Really enjoy coming here to have them service my vehicles! I will continue to use them for all future needs! Staff is always friendly and quick. Really enjoy coming here to have them service my vehicles! I will continue to use them for all future needs! More