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Pettus Ford De Soto

De Soto, MO

Overview
Reviews
Vehicles
4.4
382 Reviews
Pettus Ford DeSoto, Inc. is your trusted Ford dealership in De Soto and the reason why our loyal customers keep coming back. We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
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12836 MO-21

De Soto, MO

63020

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Showing 382 reviews

April 26, 2025

quick in and out Very good with all communication. Service person very helpful explained all future needs More

by RANDYWILLMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
???? I allen
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April 24, 2025

Best experience I’ve had buying a vehicle and great customer service. I would recommend them to anybody and Marcus was great! More

by kjr_06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus
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April 21, 2025

Everything was completed in a timely manner, and Lizzy was super helpful. I have been getting oil changes here for years, and will keep going back. More

by johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy
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Apr 21, 2025 -

Pettus Ford De Soto responded

Thank you so much for the continued trust and support! We’re glad to hear everything was completed on time and that Lizzy took great care of you. We truly appreciate your loyalty over the years and look forward to seeing you again for your next visit!

April 20, 2025

LeeAnna was super nice and friendly as she took time to listen to my needs More

by shal850609
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LeeAnna Pashea
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Apr 21, 2025 -

Pettus Ford De Soto responded

Thank you for the 5-star review! We’re so glad to hear LeeAnna made you feel heard and taken care of—she truly goes above and beyond for our customers. We appreciate your support and hope to see you again soon!

April 19, 2025

Tracy is always very helpful and goes above and beyond to take care of my concerns. More

by francesford16
Recommend Dealer
Yes
Employees Worked With
Tracy G.
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Apr 21, 2025 -

Pettus Ford De Soto responded

Thank you so much for the kind words! We’re thrilled to hear that Tracy continues to go above and beyond to take care of you. He’s a valuable part of our team, and we truly appreciate your continued trust and support!

April 14, 2025

Repairs and maintenance was completed per my request in a timely manner Both times I have had worked done staff has been very helpful and professional More

by BRENDASCHUBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you, Brenda! We’re so glad to hear that both of your visits went smoothly and that our team provided helpful, professional service each time. We truly appreciate your continued trust in us and look forward to taking care of you again in the future!

April 13, 2025

Everyone is always very accommodating here. Victor is especially friendly. He always remembers us and is incredibly thorough More

by rwattanaparuda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
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Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you so much for the kind words! We’re glad to hear that you’ve consistently had a great experience with our team. Victor will be especially happy to know he made such a positive impression—he truly goes above and beyond. We appreciate your continued support and look forward to seeing you again soon!

April 10, 2025

My experience with the service and all the people I dealt with as usual was excellent More

by JACKNOGALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica and Nick
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Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you, Jack! We truly appreciate your continued trust and are so glad to hear your experience was excellent once again. It means a lot to us to have loyal customers like you—we look forward to seeing you next time!

April 09, 2025

Was looking at truck online was about what I was needing in a truck and when going to dealer was set deal on pricing and taking ownership of it was happy all. More

by watkinsjeff58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracey ,Ed ,Brad
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Apr 16, 2025 -

Pettus Ford De Soto responded

Thank you, Jeff! We’re glad to hear the truck met your needs and that everything came together smoothly at the dealership. It’s great to know you’re happy with the deal and your new ride—enjoy every mile, and we’re here if you need anything down the road!

April 08, 2025

your service people were rude ! I'm a Vietnam Veteran, and proud to have served my country. I will not be coming back for anything at your dealership !!! More

by RANGERWHITE39
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Apr 16, 2025 -

Pettus Ford De Soto responded

We’re very sorry to hear about your experience, and we sincerely apologize that you felt disrespected during your visit. That’s absolutely not the way we treat anyone—especially someone who has served our country. We deeply appreciate your service and your sacrifice, and we take this feedback very seriously. We’d like the opportunity to understand more about what happened and make this right. If you’re open to it, please reach out to our management team directly so we can address your concerns personally. Your voice matters, and we truly regret that we let you down.

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