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Pettus Ford DeSoto

De Soto, MO

4.1
356 Reviews

12830 Hwy 21

De Soto, MO

63020

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Showing 356 reviews

April 16, 2019

Fast friendly service Nick and Andrew were wonderful. Matt the technician was very diligent in finding my noise in my door and fixing the issue! Thanks guys you rock! More

by Vargo_939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 22, 2019 -

Pettus Ford DeSoto responded

Thanks for sharing your feedback on working with Nick & Andrew in our Ford Service Lane! Matt also appreciates your kind words - this team is unlike any other & we will always work hard to earn these type of remarks about our customer experience! See you soon!

April 15, 2019

Air bag cover Seems on older models the new air bag cover doesn't fit the dash opening.. One corner is always sticking up, have tried 2 covers both same issue. More

by war-lamb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
Apr 17, 2019 -

Pettus Ford DeSoto responded

I’m sorry about your dash cover, we don’t make or produce any parts. If you would like to message us through here with your info. we can try to get you with the manufacturer!

April 14, 2019

Needed new tires. They looked up the tires for my car and provided multiple options at very competitive prices. The install itself went smoothly and everyone was kind a More

by rinehart_jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woodrow., Delbert Lakes
Apr 22, 2019 -

Pettus Ford DeSoto responded

Thanks for sharing your experience! Woody & the entire team @ Quick Lane works hard to deliver top notch experiences just like this! We appreciate your business - thanks!

April 14, 2019

Great As usual service department was awesome! Fast and friendly! Kept me updated the whole time. Fixed my moon roof that a non ford shop couldn’t. Saved me More

by jpljr62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
Apr 22, 2019 -

Pettus Ford DeSoto responded

Thanks for sharing your five star feedback on your service drive experience with Andrew Ray! We strive to deliver this type of experience every single day both in sales and service! We also believe in saving our customers money whenever possible, so that is great to hear! Come back and see us :)

April 12, 2019

Fantastic! John was so amazing to work with! We were in and out in no time!! We are beyond happy with the truck! I would send ANY of my friends, family, and clie More

by Laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bunch, Paul Levin, John Petersen
Apr 22, 2019 -

Pettus Ford DeSoto responded

Laurie - thanks for sharing your Five Star Feedback on working with John Bunch - John works hard to deliver experiences like this every single day. Come back and see us in the service drive soon!

April 11, 2019

My review Everything was checked out quickly and efficiently and repairs were made. I've been driving Ford products since I started at 16. I am a complete fan More

by bbrakefield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray, Jason Carr
Apr 11, 2019 -

Pettus Ford DeSoto responded

Thanks for your five star feedback - we are happy you are not only a Ford fan but an Auto Plaza customer! We look forward to seeing you in the future!

April 09, 2019

Pleased with work done Everything was done great and advice on future work was well noted. All work was done on a time ,great service neat and clean area. More

by skmerklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
Apr 10, 2019 -

Pettus Ford DeSoto responded

Thanks for your review! We appreciate your business and hope to see you soon! Customer satisfaction is really important to us and we sincerely appreciate your review!

April 09, 2019

Had a oil change on my ford fusion Good place for service with reasonable prices. Fast friendly staff also a nice clean waiting area with free coffee and TV with clean rest rooms. More

by reatonsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Ray
Apr 10, 2019 -

Pettus Ford DeSoto responded

Thanks for your five star feedback! We appreciate your business and hope to see you again soon!

April 08, 2019

Awsome service Woodrow at plaza quick change is awsome very freindly and puts customer satisfaction first and i really appreciate that.i would highly recommend going More

by Jmillscleaningservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woodrow
Apr 22, 2019 -

Pettus Ford DeSoto responded

Thanks for sharing your five star feedback on your experience working with Woody @ Quick Lane! We appreciate your business & look forward to serving you again in the future for all your car care needs!

April 08, 2019

Service and purchase Bought truck had engine light on service took care of it the only problem I have the sale guy told me one price on a second key and it was more than h More

by grnbggy1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman, Nick Vargo, Andrew Ray
Apr 22, 2019 -

Pettus Ford DeSoto responded

Thanks for sharing your your feedback with our team! Sorry for the communication mix-up with the key - we appreciate your understanding. We look forward to seeing you in the service drive in the future! Thanks!

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