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Pettus Ford DeSoto

De Soto, MO

4.1
356 Reviews

12830 Hwy 21

De Soto, MO

63020

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Showing 356 reviews

May 06, 2019

Recall I took my car in for a recall on the airbags and they had it finished right on time. Very friendly people made me feel appreciated More

by SALGAL012
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
May 14, 2019 -

Pettus Ford DeSoto responded

Thanks for your five star feedback on our friendly Ford Motor Company Service Advisors - Nick Vargo & Andrew Ray - we really appreciate you choosing Auto Plaza! We know you have a choice where you do business and we sure are glad it's with us. See you soon!

May 06, 2019

Short and fast. They got me in did my inspection and oil change done in less than an hour. Tom did a great job and will go back again More

by puxican
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Robison
May 14, 2019 -

Pettus Ford DeSoto responded

Wow - thanks for your five star feedback on our talented technician Tom! Here at Auto Plaza - every position at our local dealership group goes the extra mile to deliver the experience that you deserve! We know you have a choice where you do business & we sure do appreciate you choosing the #AutoPlazaFamily

May 05, 2019

Waiting until issue is resolved before recommending Part broken on radio waiting to see if they repair or replace if not won't recommend them to anyone. Good service until this happened. More

by bdutton578
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
May 14, 2019 -

Pettus Ford DeSoto responded

Hello - we take customer satisfaction very seriously. We work hard to always deliver a top notch experience so we would like to discuss this further with you if you can reach out to us and we will be able to discuss this more in depth. Thank you!

May 03, 2019

Great. Customer service! Great service! I talked to Jason the day before I came for my visit. I told him what I wanted, and didn’t want, my price range, then he sent me pictur More

by HappyCustomer9!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Carr, Paul Levin, John Petersen
May 14, 2019 -

Pettus Ford DeSoto responded

Thanks so much for sharing your experience working with Jason Carr Auto Plaza Ford, Paulie Levin & the entire Auto Plaza Ford Team! Our national low price guarantee matched with superior customer service brings people to us from every single state! We aim to deliver an automotive experience unlike any other. So thanks for your kind words!

May 02, 2019

Recall replacement. Handled everything with skill & competency. Very friendly & always handle our needs readily. Always have our service needs done here. Would highly re More

by don-vic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo
May 14, 2019 -

Pettus Ford DeSoto responded

Thanks for your five star feedback on working with our friendly Ford Service Advisor Nick Vargo! We believe service should be fun, fast & friendly - so we are thrilled that's what you experienced with us! Come back anytime and thanks for choosing Auto Plaza!

May 02, 2019

Best buying experience ever The whole buying experience was excellent. Jason Carr was excellent, laid back, and made the buying experience a great time. If buying again, I'll che More

by chriswarden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Carr
May 14, 2019 -

Pettus Ford DeSoto responded

Thanks for your kind words about your experience with Jason Carr Auto Plaza Ford - Welcome to the #AutoPlazaFamily - we sincerely appreciate you! To shop our selection 24/7 and take advantage of our national low price guarantee just visit autoplazagroup.com

May 01, 2019

Pleasant Easy to make appointment and work was completed in a fair amount of time I take all my cars in for service regardless of make or model More

by k.ripperger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Vargo, Andrew Ray
May 14, 2019 -

Pettus Ford DeSoto responded

Thanks for your feedback on Nick Vargo & Andrew Ray our friendly Ford Service Advisors! We strive to deliver a top-notch customer experience like this on every single visit. Come see us anytime or give us a call at 636-337-7777

April 29, 2019

Painless The crew was great! They stayed after hours and waited on me as I talked with my bank to get the loan straightened out! Wanted a vehicle at the Farmin More

by Vman30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Carr
Apr 29, 2019 -

Pettus Ford DeSoto responded

Thanks for your five star feedback on your shopping experience with Jason Carr Auto Plaza Ford - Jason works hard to deliver top-notch customer service on every visit, every day!

April 26, 2019

It was a best car buying experience I've had yet. Seth was great in helping me find the perfect car at the price and payment I needed. He went the extra mile that was greatly appreciated. John was als More

by kelleymg123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Steinberg, John Petersen, Seth Kamper
Apr 26, 2019 -

Pettus Ford DeSoto responded

Thanks for your five star feedback on working with Seth Kamper & John Petersen - we appreciate your business! Welcome to the #AutoPlazaFamily

April 26, 2019

Quick and Efficient service! I arrived there just before they opened and was waited on immediately after opening..My vehicle was pulled into the shop within 5-10 minutes of regist More

by ramfn8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christin--Service Writer
Apr 29, 2019 -

Pettus Ford DeSoto responded

Thanks so much for your five star feedback on our Ford Service Team! We appreciate your business. Customer Service is so important to us here at Auto Plaza! Come back and see us!

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