Pettus Ford De Soto

BEST SALES EXPERIENCE We have bought over 30 cars and this by far was the best experience we have ever had. I needed a ride to the dealership and they had a staff member p We have bought over 30 cars and this by far was the best experience we have ever had. I needed a ride to the dealership and they had a staff member pick me up 30 miles away. After I bought the truck there was a small issue and Brad said no problem and he sent a staff member back out left me a car and picked up the truck and made repair. Auto Plaza is the only dealership we will ever use in the future!! More

GREAT SERVICE!! Your business saved our vacation this weekend. We had an emergency repair late on Saturday morning. Kerry and his mechanics were amazing. Thank you Your business saved our vacation this weekend. We had an emergency repair late on Saturday morning. Kerry and his mechanics were amazing. Thank you!!! Melissa Saldaña More

Great service. Always ready to go the extra mile to ensure that the job is done correctly. Answers all my questions with a friendly smile and only recommends the ser Always ready to go the extra mile to ensure that the job is done correctly. Answers all my questions with a friendly smile and only recommends the services I need. More

Poor customer service I took my truck in with the engine light on, needing a sensor and losing power going up hill. The technician took it out for a “test drive” because h I took my truck in with the engine light on, needing a sensor and losing power going up hill. The technician took it out for a “test drive” because he “couldn’t figure out what was wrong with it” and now the engine is blown. I received a call from the service department explaining what happened and was told “this repair is going to be very expensive you might want to consider buying a new truck”. Then was told that if we wanted to know what is wrong with it they would check it out for $120/hour. This is an extremely poor sales tactic. I drove it in with ZERO engine noise. I thought I was doing the right thing by taking it in for repairs to PREVENT a catastrophe such as this and now I do not have a truck and they claim zero responsibility. I have attempted to contact the owner twice and have received no return call. If the owner cares so little about the reputation of his business that he can not return a phone call then I will be taking my business elsewhere. More

Felt dismissive I was there for an oil change “the works”. I went to see how much longer and saw that my car was done and outside. I may have beat him to it, but I I was there for an oil change “the works”. I went to see how much longer and saw that my car was done and outside. I may have beat him to it, but I don’t know how long my car was done before I asked. As soon as someone moved my car outside, I should have been called. I asked if everything was alright and I had something seeping in my car. I feel like he wasn’t going to mention it. They don’t know what it was and didn’t have the time to look into it cause it takes a couple of hours. They acted like it was no big deal and it may not be, but I didn’t really care for the attitude. More

Extended Warranty Work The service dept. did an excellent job & treated me with respect. The warranty actually covered what needed to be fixed! That was a surprise. Won't The service dept. did an excellent job & treated me with respect. The warranty actually covered what needed to be fixed! That was a surprise. Won't renew my warranty because it is so expensive and they don't deal with the ones on TV. More

Oil change and maintenance Got us in quick, always friendly. Told me what was recommended. Only negative, didn’t clean up excess oil and it dripped on my garage floor, otherwise Got us in quick, always friendly. Told me what was recommended. Only negative, didn’t clean up excess oil and it dripped on my garage floor, otherwise, would be 5 star. More

Recall They were very kind. I'm not for sure which service person helped me. I was almost an hour early because I read the time wrong and he went ahead and s They were very kind. I'm not for sure which service person helped me. I was almost an hour early because I read the time wrong and he went ahead and squeezed me in. The ladies in the office were also very kind and it was great seeing smiling faces. More

My New/Used Car Simply put the dealer had the vehicle I had been looking for over the last 8 months. When I went there I was definitely impressed with the overall qua Simply put the dealer had the vehicle I had been looking for over the last 8 months. When I went there I was definitely impressed with the overall quality of the vehicle! It’s a 2012, but you wouldn’t know it as it looks, sounds, and runs like it just rolled off the assembly line. Low mileage was a huge selling point! Jason, as well as all of the other Auto Plaza staff members involved in the sale of my car, made this car buying experience one of the best I have ever had. Thanks for my AWESOME NEW RIDE!!! More

Great Place to Buy a Car - Worth the Drive We just purchased our new car from Auto Plaza Ford in DeSoto and found all the staff we dealt with to be great. From the salesman John Bunch, to the f We just purchased our new car from Auto Plaza Ford in DeSoto and found all the staff we dealt with to be great. From the salesman John Bunch, to the finance guys Paul Levin and John Petersen, they are all friendly and eager to help make the purchase go smoothly. We will recommend Auto Plaza Ford to our neighbors in Wildwood. More