Peterson Toyota

I used the Costco auto program and Peterson's was the dealer participating for Toyota. Gary was great, he knew the differences between the models I was looking at. The dealership was able to order in the dealer participating for Toyota. Gary was great, he knew the differences between the models I was looking at. The dealership was able to order in the model I wanted from another dealer in another state. Gary even knew as much right down to what each button did and did his homework to know about a vehicle he had never driven and had only seen one other on their lot before. I have bought a vehicle before this one from Peterson's and was completely satisfied with the service I receive each time. More

My sales rep was Johnny Irish, he was very helpful during my car selection. It was a pleasant experience working with all the staff at Peterson Toyota Scion. They were courteous and helpful. I will recommend my car selection. It was a pleasant experience working with all the staff at Peterson Toyota Scion. They were courteous and helpful. I will recommend Peterson Toyota Scion to future car buyers. Thank Toni Willingham More

Our Sales person, Ben Rodgers was great! He was true to his word. He was very knowledgeable about the truck, and available to answer any question we had. I would recommend Ben 100%!!! As far as the his word. He was very knowledgeable about the truck, and available to answer any question we had. I would recommend Ben 100%!!! As far as the Finance Department, I would give a very low rating. Either there is a blatant disconnect between the Sales and Finance departments, or Jason, the Finance person was conveniently ignorant on the final sales price that was determined between us and Ben. You would think that before you input the sales price in your computer, that you would verify the said final sales price with the sales person. Jason inputted the MSRP into the computer, and told us that was our final price. First of all, we went through the Costco sales program, so MSRP couldn't be the final sales price, and second of all, there was a widely advertised $2,500 instant rebate or 0% financing deal. Jason was previously given our financing information with another source, so you would think that he would automatically apply the $2,500 rebate? No, it wasn't applied. We asked Jason about the rebate. He said, "What rebate?" Really? We had to have Ben come into the Finance office and confirm that we are getting a $2,500 rebate. Jason also said he didn't know that we went through the Costco program. The Costco paperwork was on his desk in our packet the whole time. By the time he adjusted our final sales price, the final cost was about $4,000 less. There might be some ignorant people out there that would fall for this, but I feel that this method of business is in bad taste. Peterson Toyota should not let this continue unaddressed, or else it will tarnish their reputation. I will be sure to mention our Finance department experience when I recommend this dealership. Despite our Finance department experience, I would recommend Peterson Toyota for it's great sales and service departments, with a cautionary note about our experience with the Finance department's dealings. As far as the Service department, we are happy with their communication, promptness and attitude. They offered to drive us somewhere nearby during the wait time, and were very accommodating. They finished their accessory work much sooner than expected. More

This was the smoothest car purchasing experience I have had so far (purchased 2 other Toyotas years prior). The trade in process was something I had never experienced but was pleasantly surprised. My veh had so far (purchased 2 other Toyotas years prior). The trade in process was something I had never experienced but was pleasantly surprised. My vehicle needs and budget range were taken into account and I felt the entire process was easy and without any pressure. I love my Toyota and will continue to purchase, not only this make and model, but will also come to Peterson Toyota in the future for my car purchasing needs. More

Dan Wilmorth was awesome to work with. His product knowledge and no pressure approach overcomes all the stereotypes of the new car purchase experience. Dan will work to earn your business and actually knowledge and no pressure approach overcomes all the stereotypes of the new car purchase experience. Dan will work to earn your business and actually listens to what your needs are to either help put you in the car that fits the need or he follows the direction given to him if you know what you want. My wife was comfortable enough to ask questions and Dan was clear in his answers. Dan does not play the typical games and you will enjoy the atmosphere he creates. Ask for Dan Wilmorth. you will be glad you did More

This is the 5th new Sienna I have purchased from the Peterson group in the past eight years and have always been treated with respect and intelligence. This time I was served by Tommy McBennet and could Peterson group in the past eight years and have always been treated with respect and intelligence. This time I was served by Tommy McBennet and couldn't have been more pleased. I told him exactly what I was looking for and he showed me five vehicles from which to choose. I truly appreciate the fact that he didn't waste my time showing me something other than what I wanted or try to sell me a car that didn't meet my specifications. He is very knowledgeable about their products and could easily answer any question I threw at him. Buying a car can generally be a stressful proposition at best but I have always had a good experience at Peterson Toyota. I will continue to do business with them and highly recommend this dealership to anyone. More

Both Jeff & Ben gained our trust - they were knowledgeable about their product, answered all our questions. They made our buying experience a pleasure rather than a pain. Customer service is im knowledgeable about their product, answered all our questions. They made our buying experience a pleasure rather than a pain. Customer service is important to us and Ben "filled that role" perfectly. He ensured that the whole spectrum of services and benefits we get with our new car were explained fully to our satisfaction - and I ask a lot of questions. After sale service has also been a pleasant experience for us, Ben continues to bring answers to the questions we have after the sale is over. This is different than we have had with out product sales personnel who seem to forget all about you after the sale is made. Customer service and satisfaction is key to any company and that is precisely what brings customers back to that company. Jeff and Ben are shining examples of "Customer Service and Care" - your company should be extremely proud of them. Nick (forget his last name), the manager of sales accessories also provided key explanations and "post-sale" service for our Toyota, he also a is personal and professional "people person" and represents his department extremely well. More

Newly was great! He was not pushy and listened to us and got us a great deal! We found the exact vehicle we were looking for. Would definitely recommend!!! got us a great deal! We found the exact vehicle we were looking for. Would definitely recommend!!! More

Got a great deal on a Dodge Durango. Worked with Allen and he went out of his way to help my family. Did a great job all around. and he went out of his way to help my family. Did a great job all around. More

My experience with buying a used car with Sales Representative Mr Jeff Crabtree was one of the best experiences I have ever had. Jeff is very friendly, low pressure and I personally felt a very tru Representative Mr Jeff Crabtree was one of the best experiences I have ever had. Jeff is very friendly, low pressure and I personally felt a very trustworthy person. He made my time waiting pleasant, offering something to drink and was fun just chatting with him. He love his family and we talked about that, I really liked hearing how he talked about his wife and children, I could feel his sincerity. So I got a car I truly love at a very good price, he helped deliver it and said if I have any questions to always stop and talk to him, and just stop and say him sometime. I felt important and heard. Thank you for hiring a great person to represent you - Jeff Crabtree :) More