Peterson Toyota

All aspects of the car buying experience with Gerry Hill were top notch. Not a pressured approach, but one filled with information that was valuable in making our decision. Very knowledgeable professional were top notch. Not a pressured approach, but one filled with information that was valuable in making our decision. Very knowledgeable professional salesman. All personnel at the dealership were courteous and did not pressure us in any way. More

Would not hesitate to recommend your service department to other Toyota owners. I expect good performance from Toyota service departments and have net to be disappointed. Competition is fierce these days, to other Toyota owners. I expect good performance from Toyota service departments and have net to be disappointed. Competition is fierce these days, glad your keeping fully competitive! More

Considering that I am not the easiest person to sell a vehicle to, Jeff Greer was both extremely knowledgeable about cars in general and Toyota in particular and very, very patient. I asked every possibl vehicle to, Jeff Greer was both extremely knowledgeable about cars in general and Toyota in particular and very, very patient. I asked every possible question about the Tundra I was interested in, the price I was getting, the options available and the things I needed that Tundra to do and its ability to do them. We test drove both a used Tundra (that had not even been put out on the dealership lot yet) and a new 2014 Tundra (which we ended up purchasing). In addition, we wanted a spray-in bed liner and the rail system installed in the Tundra prior to our taking it home to Deary, Idaho. Jeff and Pat made sure that happened and in a very short amount of time as we were heading home later that same day. In addition, we dealt with Mark during the financing and he was very friendly and helpful. He researched a multitude of financing options attempting to get us a more favorable interest rate. We ended up paying for our Tundra outright and in full through no fault of Mark (nothing beats a 0% interest rate which cash gives us). The overall experience was quite pleasant for me (I'm not sure Jeff or my husband would say the same) but for me...I was happy. Bottom line we purchased the truck we wanted that was capable of handling all of the things we need it to do for a price we thought was fair and in a beautiful Barcelona Red color! Again, I am a happy Tundra owner! More

I would rate 5 stars, but the finance guy took way too long and was disrespectful and would not listen to my request. Sales experience was great. Price negotiation was pleasant. long and was disrespectful and would not listen to my request. Sales experience was great. Price negotiation was pleasant. More

Yes, your service was fine concerning the 'free' 10,000 mile oil change and service for my 2012 Prius Plug Advanced model...which I was told was the first unit of this badge in the state of Idaho. 10,000 mile oil change and service for my 2012 Prius Plug Advanced model...which I was told was the first unit of this badge in the state of Idaho. Peterson DID forgot the car wash on the work order...following a 2300 mile NW trip... causing me to wait an extra half hour at the dealership. My concern is my PRIOR 2004 Prius in 2012...purchased from Peterson in 2004. I responded to a factory recall, and left the 2004 Prius for half a day. When I came to pick up the Prius, there was NO CHARGE, as expected. However, Peterson took advantage of my coming in to the dealership and hit me with a laundry list of 'things that had to be done' totaling up to about $750.00. This, to me, was an outright SCARE TACTIC. The implication was, 'If you don't have us perform these services, your car will SUFFER DIRE CONSEQUENCES.' As a matter of fact, I am a retired auto shop instructor among other teaching positions, and I had already performed my own services, right down to blowing out the cabin filter. What gets me...Peterson presumes that every car that comes in needs a laundry list of services at a high bottom line $$$ figure...and the car owner is frightened into having all of the services performed. You see, what Peterson mechanics are apparently told is to max out all possible services for bigger profits WITHOUT CHECKING EACH PART TO DETERMINE WHETHER OR NOT IT ACTUALLY NEEDS SERVICE. I repeat...THE ORDER IS FOR THE MECHANIC TO NOT TAKE THE TIME TO CHECK EACH AUTO PART BEFORE RECOMMENDING A SERVICE. I disagree with your scare tactic on gullible car owners...and cannot recommend Peterson Toyota. There is an independent Toyota Prius business in town which operates by telling me - after analyzing an intermittent technical problem (I pay for the analysis) - that I can continue operating with the part safely...that he will order the part for me and have it on hand if needed...and if the symptom/anomaly shows up again, will install it for me. At that point, I will be charged for parts and labor. That is MY KIND OF MECHANIC and auto repair business. By the way, shortly after receiving my 2012 Prius Plug in, I sold the 2004 Prius at a greatly reduced price - in top notch shape - to a Clergy person to make his daily rounds of hospitals, senior centers, individuals at home, etc...which is a ton of local miles coming from a small church budget. Sebastian Lamb More

Curt and Tate were exceptionally accommodating and informative. I was overwhelmed with the process of buying a car and they did a great job of answering my questions and concerns. I got a great car fo informative. I was overwhelmed with the process of buying a car and they did a great job of answering my questions and concerns. I got a great car for a fair price. More

I was very pleased with the way the people was so friendly , I'm going to be there for every service I need.so I would recommend you business to any one. You service department seem to know what they friendly , I'm going to be there for every service I need.so I would recommend you business to any one. You service department seem to know what they are doing and it is handy how it is set up. More

Very friendly and helpful. I forgot my appointment and was rescheduled for later in the same day. No problem and I appreciate that. It was a broken clip and the repair was done without having to purchase was rescheduled for later in the same day. No problem and I appreciate that. It was a broken clip and the repair was done without having to purchase a part which saved my $250. Thanks More

I took my car in for a 45,000-mile service and an estimate for a scratch on my bumper. I was left in the cold in the garage for about 10 minutes while my service representative waited inside. I wasn' estimate for a scratch on my bumper. I was left in the cold in the garage for about 10 minutes while my service representative waited inside. I wasn't told to go inside. When the service rep finally did come out, I didn't get a smile, a "sorry for the wait," or any indication that the rep had any interest in my business whatsoever. I was shuffled off to the waiting room, which was super busy and in the process of being remodeled. That wouldn't bother me so much if it wasn't also crowded and loud. Occasionally service guys would come out and shout a customer's name. I didn't see my service rep after that initial encounter, and I finished out the appointment by paying the guy who shouted my name in the waiting room. He gave me an estimate of $700 to pay for the scratch. There is no way on God's green earth that I am paying $700 to get my car fixed there, especially after the incredibly underwhelming experience I had. The high point was booking. That was handled flawlessly, and I really appreciated the customer service rep. I wish I had gotten her name, because she was the only high point of the whole thing. More

I was disappointed with my service primarily due to the fact that I bought my vehicle new, have used this service center for ALL of the scheduled maintenance and was notified that I was in need of new tire fact that I bought my vehicle new, have used this service center for ALL of the scheduled maintenance and was notified that I was in need of new tires at 31,000 miles while my tires were initially warranted for 60,000. I took my car to a tire specialty store and they notified me that it appears like my tires have never been rotated front to back and that is why I have such uneven wear pattern between the front and rear tires. While my rear tires are showing great deal of wear, my front are in very good condition still. They notified me that my tires in fact should have easily lasted for 60,000 miles had they been rotated properly in a cross pattern style which is per industry standard. Also, I did not appreciate the service employee trying to pressure me into a tire sale at the time of my service by stating that he "only had four of these specific tires left in stock and that they would have to "special order" more expensive tires in if necessary" Considering that the dealership is currently having a tire promotion on for the entire month of October and I have the most standard size of tire for all toyota pickups and SUV's. I highly doubt that on the 10th of said month they only have 4 tires in stock. Do not lie to your customers. It does not bode well for future encounters. I also was in fact charged for my last scheduled maintenance even though I have purchased an extended service plan when buying my vehicle. Upon realization of the mistake the service employee stated that because he had already charged me for it there would be no way to refund me the money I had previously spent. He also tried to tell me that a partial part of my bill may still not be covered by my extended maintenance. I feel that it is unfortunate that in order to deal with service departments in a manner that things are performed to standard and you are not constantly having to argue or get stern with the employees in order to have things done well the first time. I will continue to advocate for myself and how my car is serviced even if having to do so sternly. However, if this continues, even despite that my maintenance has already been paid for, I will take my business elsewhere. I highly suggest looking into how young women are treated within your service department. Female and young does not mean ignorant and uneducated, nor should a customer of that demographic be seen as a target for "nickle and diming" "upselling" or other means of financially "padding" a bill. More