Peterson Toyota

Sudden knocking sounds in front end I developed a "knocking" sound. Called Sam. He got me in immediately even though he was scheduled for lunch.. making arrangement to take care of my I developed a "knocking" sound. Called Sam. He got me in immediately even though he was scheduled for lunch.. making arrangement to take care of my needs while he was gone. The results were something very minor .. duct tape on the tire. It gives me peace of mind to know that Sam and Guy, who went out of his way to take me to my office instead of waiting for another driver, are there. The service was outstanding More

Exceptional Service We are brand new to this area and had a small problem with our Toyota 4Runner. We made an appointment for service. When we arrived the staff in the se We are brand new to this area and had a small problem with our Toyota 4Runner. We made an appointment for service. When we arrived the staff in the service bays had all customers attended to very quickly. Sam and Steve helped us with our problem. They were so friendly and knowledgeable. My husband and I felt as if they went out of their way to help us and keep us updated while we waited. Plus, the drop off bays, the service counter area, and the waiting room were unbelievably clean. It was a great experience. We will definitely bring our vehicle back for routine service. We really appreciated them and the way we were treated. More

Exceptional Service In today's business environment, quality customer service seems to be lacking. Peterson Toyota is an exception. Every employee I have ever had contact In today's business environment, quality customer service seems to be lacking. Peterson Toyota is an exception. Every employee I have ever had contact with displays the same eagerness to satisfy the customer, answers questions thoroughly, and is genuinely friendly. More

Excellent Service on my 2002 Subaru I bought my used Subaru from Peterson Toyota. The car has been wonderful and just as described by the salesman. The service department is very frien I bought my used Subaru from Peterson Toyota. The car has been wonderful and just as described by the salesman. The service department is very friendly and fast. I won't take my Subaru anywhere else for service. More

Routine oil change I brought my 4 Runner in for routine maintenance. The appointment was as scheduled....the service rep, Ryan Bunn...kept me informed of the progress a I brought my 4 Runner in for routine maintenance. The appointment was as scheduled....the service rep, Ryan Bunn...kept me informed of the progress as it was a bit longer than others I had experienced. He let me know options that I had and the prices of those options. Peterson always does a great job of keeping me informed and comfortable during the wait. More

Great Customer Service My car was in need of a new water pump, some filters and brake pads. Sam did a solid job of explaining the options, time line and costs to me. The P My car was in need of a new water pump, some filters and brake pads. Sam did a solid job of explaining the options, time line and costs to me. The Peterson's team took care of my vehicle. Now I can venture out this summer without any worries. Thank you! More

Service The staff is always very helpful and friendly, from the first phone call to set up an appointment right on through the service process. Sam explained The staff is always very helpful and friendly, from the first phone call to set up an appointment right on through the service process. Sam explained everything they were going to do, then came back with an explanation and additional suggestions to keep the car well maintained. In addition to the regular service, I needed a couple of small dings repaired and he got estimates from two different shops for me. More

Service John was very helpful and kind. He greeted me right away, was efficient in getting me set up, and explained in great detail what was done with my car. John was very helpful and kind. He greeted me right away, was efficient in getting me set up, and explained in great detail what was done with my car. More

Third review submitted. Same old service issues. I gave this a poor rating due to the fact that the last 4 services I have received were bad experiences. Each time I brought my car in for an oil chan I gave this a poor rating due to the fact that the last 4 services I have received were bad experiences. Each time I brought my car in for an oil change, I requested they call me when it was finished. I didn't receive any calls and had to call back several times to find out when my vehicle would be finished. Each time it took several minutes to find my order and then let me know it was completed a couple hours ago. Very frustrating for me and my wife who was trying to get things done during the day and plan her errands to be in that part of town at the right time. I feel the communication is poor at best. We have purchased 4 vehicles from Larry Miller Honda and will have to say, their service center is top notch and communicates very well. This may not be a fair comparison but it is the only other dealership we have used to compare. Hope this helps. I'm not sure these reviews work all that well or if they even get read. More

Service Kaden met me at my car and he explained the service to me and I was very pleased with his explanation. He came by while I was in the waiting room and Kaden met me at my car and he explained the service to me and I was very pleased with his explanation. He came by while I was in the waiting room and said we needed to get an alignment done. He explained everything clearly and we agreed to do the alignment. The service was finished early and Kaden reviewed the printout with me. Kaden was very professional and always used my first name in the conversation, which I appreciated. This dealership does it right! More