Peterson Toyota

We recently purchased a new Toyota. Our salesman, Keith Jensen was the height of professionalism as well as very personable and patient. Great guy!!!! Our salesman, Keith Jensen was the height of professionalism as well as very personable and patient. Great guy!!!! More

We were going to buy a used car but Tony Peck made sure we liked the new one. And he helped us get a good price. The car was delivered fueled up and pristine. The only complaint is that the first time I we liked the new one. And he helped us get a good price. The car was delivered fueled up and pristine. The only complaint is that the first time I went their computers were down and I had to return. More

Tom was so helpful in getting us into our dream car following our Sienna being totaled. He made the process easy, despite our situation being complicated. following our Sienna being totaled. He made the process easy, despite our situation being complicated. More

Alisha Yeates is the best dealer who ever met in USA. Actually, I just immigrated to Boise from South Korea with my family. I needed a family car. I don't know the US traffic system and what car is good Actually, I just immigrated to Boise from South Korea with my family. I needed a family car. I don't know the US traffic system and what car is good and safe. Alisah explained so kindly about each car's merits and demerits. I was so thankful her. Also, she is experienced dealer. When I received the car, she is so knowledgeable for new car's techniques. I'm also thinking of buying a second car for my commute to work from Alisha. More

The Buying process was herrendous, I went in to buy a lease from the dealership and after about an hour wait and being handed off to three different people I started the process. During this process I si lease from the dealership and after about an hour wait and being handed off to three different people I started the process. During this process I signed a document for the price of my vehicle, it was the agreed upon price and what I thought was going to be on the loan. However my mistake is not reading every word of what I was signing, they put into the loan agreement without asking me a car warranty that I explictly stated I did not want. If you are buying a new car you are treated like royolty, if you are trying to do anything else you are an inconvience. Again it was my mistake, but my impression of the dealership was that they had integrity, and I had my guard down to the experience I have had with a Sales man that does not currentlly work there anymore. More

I needed to buy two cars last year and as I’m not from the area and was looking for good, reliable second hands without trouble. I choose to buy them at Peterson (Boise & Nampa) with the thought it being the area and was looking for good, reliable second hands without trouble. I choose to buy them at Peterson (Boise & Nampa) with the thought it being a reputable company. Although asking a high price for a secondhand car, if it would run without significant hassle for a couple of years, it would be worth it (I hoped). During the 90 days warranty I brought it back for a check as the car was overheating (first time driving in the hills) and running rough. Looking back now, after diagnosing, it showed history codes for overheating before apparently and a code for torque converter clutch solenoid error (before purchase). Issue was ‘resolved’ by Peterson by replacing spark plugs, coolant bypass assembly and coolant temp sensor. I’ve been using the car after that only to commute in town and it seemed to work ok until I drove for the second time in the hills resulting in the same issue as before; overheating again and the engine light appeared. Unfortunately driving it the second time in the hills and noticed overheating again was after the 90 days warranty was passed. I brought the car in for a diagnose and (surprise), this time the conclusion was, (in line with unaddressed error from before the purchase), the torque converter is locking up and recommendation to have it replaced together with the transmission and some other parts => total cost ~$8k! Oh and we can’t help you repair it, bring it to Ford… Feedback was that I should have come back again within the 90 day warranty, that they fixed the issue according to their diagnose. I would if I had driven in the hills within warranty time.... As I had only be driving it around town, overheating hadn’t shown again the issues in time within warranty. What highly frustrates me though is that the issue causing $8k of cost had shown up before but wasn’t fixed by Peterson before selling me this ‘reliable purchase from reputable Peterson’. At first the (sales) people at Peterson where very ‘understanding’, “we’ll find a way to support you, we’ll help you out to trade you out of the car”. But when I asked for a concrete trade in proposal, nothing was presented and this ‘compassion’ were just empty promises. As well all the sales training tricks to get rid of me were used. When requesting a follow up meeting to find a solution all of a sudden the sales manager I had been talking to earlier was in meetings for the next 5 days (though did answer questions from the sales reps instantly...) and the people I did get a chance to talk to kept referring me to other departments to clean their slate or couldn’t make any support decision as it was ‘outside of their paygrade’. Conclusion; • The assumption you’re better off buying a secondhand car at Peterson is proven wrong in my occasion. Historic error codes weren’t addressed before selling me the car, causing me high cost outside the warrantee period due to relative high purchase and now high repair cost. They were not able to repair the car. Apparently, there’s no difference in quality & service with the non-reputable car dealers around the block. • I’m highly disappointed with how I was treated trying to explain my issue and, in the end, Peterson not coming with anything to help me in this situation, despite false promises made first. On contrary, every trick was put in place to try to avoid or pass me on to someone else in the company who in the end wouldn’t help me out either. As I purchased two cars at Peterson in one year, I’d expected more solution focused behavior as client from Peterson. Peterson is from now on definitely a no-go for me. More

Andrew was great. He listened to what we needed and worked to locate a vehicle that worked for us. No pressure to wedge us into something we didn’t want. He listened to what we needed and worked to locate a vehicle that worked for us. No pressure to wedge us into something we didn’t want. More

Mike Henderson and Katlin (we didn't get her last name) made buying our very specific Jeep easy! We flew from out of town to make the purchase and we were only at the dealership 45 and we were on the road made buying our very specific Jeep easy! We flew from out of town to make the purchase and we were only at the dealership 45 and we were on the road. Mike made sure everything was ready and taken care of when we walked in. Thank you, Mike, for all your hard work, we love our new ride! More

If you want a great car buying experience, visit Peterson Toyota and ask for Keith Jensen. Toyota and ask for Keith Jensen. More