Peterson Toyota

My husband and I have been working with Shawn since 1998 when he was on the sales floor. He's a no pressure sales guru, very knowledgeable, and works within your budget. My husband and I wouldn't think of g when he was on the sales floor. He's a no pressure sales guru, very knowledgeable, and works within your budget. My husband and I wouldn't think of going anywhere else. More

My tape deck would not eject the disc, and it seems no one will work on a factory installed stereo. I went to the dealership (not the one I'd purchased my car from) to find a solution. The service rep wa one will work on a factory installed stereo. I went to the dealership (not the one I'd purchased my car from) to find a solution. The service rep was very helpful. He found that the extended warranty I'd purchased for my 06 Rav4 covered the replacement of the faulty tape player and for the cost of the deductible I am back on the road. Also taken care of on the visit was a recall on the driver side floor mat. Also found that the clicking in my transmission "box" is due to deformed plates. While it is not dangerous it is annoying, but also not covered under my warranty. Seems to me it should be as it was not caused by owner misuse. How about that Toyota??? Anyone else with this problem?? This dealership has proven to be excellent in service and customer service alike. Jeff Crabtree is a very knowledgeable service advisor. My RO# is 218812. More

RO# 219060. I came in for an oil change (2007 RAV4, 110K miles) and wound up needing a water pump and front brakes. Yes, this cost more than what I originally expected to pay, but considering that I will b miles) and wound up needing a water pump and front brakes. Yes, this cost more than what I originally expected to pay, but considering that I will be on a multi-thousand mile road trip in a week it was MUCH better to find out about this now instead of the middle of the desert with a fried engine and a massive towing charge added into the mix. I have never had a problem with the service staff at Peterson's (or their sales staff either), but I am especially impressed with Service Advisor Shelby Billig. She is always pleasant, extremely helpful and seems to always have a cheerful demeanor with a permanent smile to match. Peterson Motors take note: you would be IDIOTS to ever let Shelby go to work for ANYBODY else. She's a gem, and does your business proud! More

This online review is regarding RO/invoice # 218624. Todd Clark our service consultant contacted us daily with an update on the analysis of our vehicle problems. He gave regular updates on the analysis and w Clark our service consultant contacted us daily with an update on the analysis of our vehicle problems. He gave regular updates on the analysis and work progress and on the costs involved which we greatly appreciated. He coordinated transportation and when our car was done it was clean from top to bottom even under the hood. I really appreciated his commitment to service. He is the kind of employee that builds customer loyalty and trust. Rob Rawls was the mechanic who worked on our car. It was a peculiar problem that was occuring intermittently. We had already had it at another dealership and within a day of driving it we were experiencing the same type of problems again. We have had other work done in the past at Peterson Toyota and that is where we bought the car and we have always been more than satisfied with the quality of work there. I told Todd when I brought it in that I was bringing it here because I knew they would not just throw new parts at it hoping they would fix the problem but they would spend some serious time really analyzing what was actually wrong. Well Robb did just that and he finally got to the source of the problem which was an ignitor intermittently causing cylinder 2 and 5 to miss fire. I am very pleased with the quality of workmanship and if I have my druthers I would ask for Rob to be my mechanic for all repairs in the future. Words just can't accurately express my appreciation for a job well done by two excellent employees. Thank You! Mike Prynch More

I'm so excited to have my new car!!! Shawn made it so easy and got me into a car a love. I had an awesome experience! easy and got me into a car a love. I had an awesome experience! More

Marlon was great! He was willing to take the time to show us everything we needed to know and made the process of getting our Mustang easy. He worked with us on getting a good price for the vehicle. We had a us everything we needed to know and made the process of getting our Mustang easy. He worked with us on getting a good price for the vehicle. We had a great experience and will return to Peterson's Autoplex again to buy another car from Marlon. More

I went in for the normal 5000 mile maintenance; my first time as I just purchased the vehicle a couple months ago. It was Painless...... Everybody was super nice and made me feel like I didn't have to wor time as I just purchased the vehicle a couple months ago. It was Painless...... Everybody was super nice and made me feel like I didn't have to worry about anything; they would take care of it all. And, it didn't cost me as much as I thought it would. I also inquired about miscellaneous things since this is the first Prius I've owned. Everybody answered all my questions and put my mind to ease on some things. My RO# 218516 Thank you.... More

Family needed a new car and wanted to save money compared to the higher monthly payment we had. Shawn was excellent in finding us the perfect car quickly and made it hassle free to get into a new car and hel to the higher monthly payment we had. Shawn was excellent in finding us the perfect car quickly and made it hassle free to get into a new car and helped us out in the budget. Amazing sales person! More

Great overall experience purchasing my new Toyota Corolla. Marlon took extra time with me and did not pressure me in to anything. This is the first positive car purchase I have made. I love my new Corolla. Marlon took extra time with me and did not pressure me in to anything. This is the first positive car purchase I have made. I love my new car! More

I have had an excellent experience everytime I have purchased a car from Peterson Toyota and Shawn Lancaster has been helping me for years and continues to provide excellent service and expertise in re purchased a car from Peterson Toyota and Shawn Lancaster has been helping me for years and continues to provide excellent service and expertise in regards to the automobiles that I have purchased! More