Peterson Toyota

I am new in Boise, so this was my first time at Peterson Toyota. It was a very good experience and I was not talked "down to" just because I am a senior female. Jake Pereyra was excellent at explaining ev Toyota. It was a very good experience and I was not talked "down to" just because I am a senior female. Jake Pereyra was excellent at explaining everything to me and was most helpful in answering all my questions. It was necessary to have a new battery installed plus having my car serviced and I was shown the test that was done on the battery and that was explained fully to me. All in all I rate it a very good experience and I most certainly will be taking my back there for servicing or any other problems that I might have. More

The service center is very friendly and helpful. The staff is good at answering all of my questions. I cannot say too much about the quality of service, since I've only had preventative maintenance done staff is good at answering all of my questions. I cannot say too much about the quality of service, since I've only had preventative maintenance done so far during my visits. 1 hour does seem long for an oil change, but they have a very nice waiting area. More

Customer number 113418 Sept 19 - Service is always friendly and on time. I like the phone call/email reminders for the appointments and the requests for follow up questions after the appointment. Cour friendly and on time. I like the phone call/email reminders for the appointments and the requests for follow up questions after the appointment. Courtesy van is a great option and the drivers are always reliable, on time, and friendly. I always get an accurate quote for service. More

Friendly service and helpful. The service was done quickly and I was in and out of there within forty-five minutes. Good seating in the waiting area while I waited. quickly and I was in and out of there within forty-five minutes. Good seating in the waiting area while I waited. More

Good service as usual. Although I didn't have an appointment (for the express service) our car was done 1/2 hour earlier than the time Shelby estimated, including the wash! Thanks. appointment (for the express service) our car was done 1/2 hour earlier than the time Shelby estimated, including the wash! Thanks. More

Shelby, as always, made this a very pleasant experience. She does everything except turn the wrench to make sure everything goes well. The shuttle service took me around to my appointments and brought me ba She does everything except turn the wrench to make sure everything goes well. The shuttle service took me around to my appointments and brought me back in time to pick up my truck. RO#224588 More

Shelby Billig was an excellent Service Advisor.She was knowledgeable in regards to what was needed, how long it would take to get the parts I needed and how long it would take to complete the work needed. knowledgeable in regards to what was needed, how long it would take to get the parts I needed and how long it would take to complete the work needed. She was extremely pleasant and helpful. More

This dealership is unique in that the first Service Advisor that helps you is the same one who keeps you informed on the progress of your vehicle and when it's ready. Very pleasant and professional. Advisor that helps you is the same one who keeps you informed on the progress of your vehicle and when it's ready. Very pleasant and professional. More

For the oil change aspect of this visit, they get a 5. Jake was fun to talk to. The oil change was a freebie as it was for the 1st 5000 miles after a new car purchase, so the price was great. Generally Jake was fun to talk to. The oil change was a freebie as it was for the 1st 5000 miles after a new car purchase, so the price was great. Generally I would give Peterson repair pricing and service an "ok" based on previous experience with an older Toyota. The average wait time for a scheduled oil change is an hour, which is more than I'd like to wait. If you are not scheduled, it is often longer than that. The strong suit of the repair and service department at Peterson Toyota is the friendliness. More

Jeff is courteous and conscientious.....the recall on my daughter's Toyota required two trips into Peterson, one to determine if the part number was in the recall list, the second to replace the part. With daughter's Toyota required two trips into Peterson, one to determine if the part number was in the recall list, the second to replace the part. With all contacts, from setting up appointments to explaining the recall Jeff was thorough and helpful. RO#218904 More