Peterson Toyota

I took my 2010 Prius in for the 19,000 mile service today, October 5, 2011. I had made the appointment with Jacob yesterday without any problem. I arrived 10 minutes early and was immediately greeted b today, October 5, 2011. I had made the appointment with Jacob yesterday without any problem. I arrived 10 minutes early and was immediately greeted by a smiling, friendly Jacob. With in a few minutes the paperwork was completed and Jacob told me that it would be about and hour to complete the service. I went to the waiting area. Sure enough in just less than an hour he came and told me that the service was completed, what had been done and that all was well with the car. I am on a service agreement and so the service cost was covered. My car was waiting inside as it was raining and soon I was on my way. Jacob is very friendly while being efficient and informative. I have had him as my service adviser for well over four years. He knows me and always calls me by name. I can recommend him most highly as professional and personable. He knows his job and his costumers and I continue to look forward to him for counsel and service on my car in the years ahead. I have given this rating because of my pleasure and confidence in Jacob Pereyra's service and the opportunity to comment on him and the great Peterson Dealership which he reflects. More

Peterson Toyota Service Department is AWESOME. Shelby Billig has taken care of us and our car for the past three years. Woman to woman is such a nice change. I can go to her about a rattle in the dash Billig has taken care of us and our car for the past three years. Woman to woman is such a nice change. I can go to her about a rattle in the dash and she's all over it. She goes out for a drive - listens - hears it, takes care of it. She always makes me feel like there's never a rattle (or something other) too small that can't be fixed! Always good about doing the extras too. It's called the Service Department for a reason, and Peterson Toyota delivers the goods. More

I had to have my Tundra towed to Peterson's. I met Shelby, my service advisor. She was very friendly and great to work with. She kept me informed about the status of my repair and options available to Shelby, my service advisor. She was very friendly and great to work with. She kept me informed about the status of my repair and options available to me. While the mechanical issue could not be identified and corrected as I'd hoped, the service I received was great. More

This was my second visit. My car was taken at or before the appointment time. Each time the service was done in less time than estmated. The employees have always been pleasant. I have also used the parts the appointment time. Each time the service was done in less time than estmated. The employees have always been pleasant. I have also used the parts department with the same pleasant experience. More

i brought my tacoma in for a recall and waited while they did the repair. they were fast and friendly while i waited for my truck to serviced plus it gave me an opportunity to look at some of the new toyot did the repair. they were fast and friendly while i waited for my truck to serviced plus it gave me an opportunity to look at some of the new toyotas since my wife is due for a new car. order #225745 More

I am new in Boise, so this was my first time at Peterson Toyota. It was a very good experience and I was not talked "down to" just because I am a senior female. Jake Pereyra was excellent at explaining ev Toyota. It was a very good experience and I was not talked "down to" just because I am a senior female. Jake Pereyra was excellent at explaining everything to me and was most helpful in answering all my questions. It was necessary to have a new battery installed plus having my car serviced and I was shown the test that was done on the battery and that was explained fully to me. All in all I rate it a very good experience and I most certainly will be taking my back there for servicing or any other problems that I might have. More

The service center is very friendly and helpful. The staff is good at answering all of my questions. I cannot say too much about the quality of service, since I've only had preventative maintenance done staff is good at answering all of my questions. I cannot say too much about the quality of service, since I've only had preventative maintenance done so far during my visits. 1 hour does seem long for an oil change, but they have a very nice waiting area. More

Customer number 113418 Sept 19 - Service is always friendly and on time. I like the phone call/email reminders for the appointments and the requests for follow up questions after the appointment. Cour friendly and on time. I like the phone call/email reminders for the appointments and the requests for follow up questions after the appointment. Courtesy van is a great option and the drivers are always reliable, on time, and friendly. I always get an accurate quote for service. More

Friendly service and helpful. The service was done quickly and I was in and out of there within forty-five minutes. Good seating in the waiting area while I waited. quickly and I was in and out of there within forty-five minutes. Good seating in the waiting area while I waited. More

Good service as usual. Although I didn't have an appointment (for the express service) our car was done 1/2 hour earlier than the time Shelby estimated, including the wash! Thanks. appointment (for the express service) our car was done 1/2 hour earlier than the time Shelby estimated, including the wash! Thanks. More