Peterson Toyota

I had a very expensive component fail in my Tundra, and even though I was 10,000 out of warranty, Shelby and the remainder of the service department made every effort to make sure Toyota took care of the p even though I was 10,000 out of warranty, Shelby and the remainder of the service department made every effort to make sure Toyota took care of the problem. More

I think every time I take my car into this dealership for service...the service gets better. It hasn't always been this way. Thanks so much for having personnel that actually treat me like a person with va service...the service gets better. It hasn't always been this way. Thanks so much for having personnel that actually treat me like a person with value rather than the proverbial "number." More

Great service and attention. They explained everything very nicely and in great detail. Costumer service was very nice. Friendly people and helpful. I'll recommend them to my friends that have Toyota. very nicely and in great detail. Costumer service was very nice. Friendly people and helpful. I'll recommend them to my friends that have Toyota. More

I have a Toyota Venza and bought the extended oil changes so I have always taken my car to the dealership for services. But because of the excilent service Shelby has given me I will go there long after the so I have always taken my car to the dealership for services. But because of the excilent service Shelby has given me I will go there long after the Venza is gone. I have had other makes but will stick with Toyota as long as I continue to have service people like Shelby! More

Shelby is always efficient in booking my service appointments and getting me through the process. She alerts me to various conditions with my car and gives me alternatives. She checks the warranty appointments and getting me through the process. She alerts me to various conditions with my car and gives me alternatives. She checks the warranty and lets me know how to best use it. She is terrific. My repair order number 23321. More

Shelby was friendly, professional and efficient as has been my experience in past visits. The service took almost exactly the time she predicted. RO#23110 been my experience in past visits. The service took almost exactly the time she predicted. RO#23110 More

As per usual, my experience with the service department was very good. Every employee I came in contact with was very friendly. All aspects of the service performed were well explained. I was also told o was very good. Every employee I came in contact with was very friendly. All aspects of the service performed were well explained. I was also told of the free rock chip service, which I didn't know about before hand, and was able to utilize said service. I do and will continue to reccomend Peterson Auto services in both the sales and service areas. Thank you! More

Only reason the overall experience was a 4 instead of 5 is that it was very busy in the service department and I waited 2 hours for a routine regular service - they said it would be 1 hour or 1 hour 15 min is that it was very busy in the service department and I waited 2 hours for a routine regular service - they said it would be 1 hour or 1 hour 15 minutes. Overall, the experience was great. More

I always have a great experience at Peterson. They take care of my car and make great time doing so and they are great about letting me know as soon as it is ready to be picked up. They are also great abou care of my car and make great time doing so and they are great about letting me know as soon as it is ready to be picked up. They are also great about letting me know if there is more work that needs to be done and getting an okay to do it or not. I would love lower prices, but they do great work for the cost and the car wash and vacuum are definitely a plus. More

Car was done when they said it would. Car wash and vacuumed. Waiting room was good with coffee, hot chocolate and water. Popcorn was also provided vacuumed. Waiting room was good with coffee, hot chocolate and water. Popcorn was also provided More