Peterson Toyota

Regarding #238113 - We received exceptional customer service from Nick Hessing and Rich Waksmonski, the service manager. We had a very unfortunate experience with a mechanic at another automotive shop service from Nick Hessing and Rich Waksmonski, the service manager. We had a very unfortunate experience with a mechanic at another automotive shop and Nick and Rich did their utmost to make sure that our experience with them would be nothing less than first rate. They made good on their commitment and we would highly recommend the Peterson service group to anyone for their automotive needs. More

Nick Hessing provided OUTSTANDING preliminary information and AWESOME customer support for Repair Order 238938 which included timing, power steering, and drive belt replacement and a front brake job for my 2 and AWESOME customer support for Repair Order 238938 which included timing, power steering, and drive belt replacement and a front brake job for my 2002 Highlander which I purchased new from Peterson Toyota. He displaced sincere concern and enthusiasm during the processing and pickup operation. Good job folks! More

Oil change. My battery failed the checks and needed to be replaced. Jeff called and explained this to me and how much longer it would take to replace the battery as well as the pricing and warranty that came replaced. Jeff called and explained this to me and how much longer it would take to replace the battery as well as the pricing and warranty that came with the new battery. Always friendly and professional. I am very pleased with the service at this dealership and have consistently had positive experiences. RO#238490 More

Nick Hessing was great. The courtesy driver was pleasant. the service was timely. My prior experiences have been just as positive. My last service person was Jake and he was great as well. I re pleasant. the service was timely. My prior experiences have been just as positive. My last service person was Jake and he was great as well. I really appreciate them knowing so much about my truck through Toyota's central system. More

This is the most friendly dealership I have ever visited. They gave me a time estimation and that was right on the mark. Even the waiting room was clean and pleasant. I came away after having my Toyota se They gave me a time estimation and that was right on the mark. Even the waiting room was clean and pleasant. I came away after having my Toyota serviced for the first time feeling that I was given all the information necessary and I feel really confident of this dealership. Thank you for a job well done. More

Great experience overrall. Courtesy driver very accomodating (Kieth). When I picked up my car, it had not been washed, but when I asked about this, they were agreeable to accomodate me, however I accomodating (Kieth). When I picked up my car, it had not been washed, but when I asked about this, they were agreeable to accomodate me, however I had to wait another 30 or so minutes. Car washings should be standard for every service. More

While getting an oil change, I asked about getting my Navigation System updated and asked about a price. Sam Luna said he'd do the research and get back to me. He quoted $169, and I agreed to that pric Navigation System updated and asked about a price. Sam Luna said he'd do the research and get back to me. He quoted $169, and I agreed to that price. When Sam came to get me, we were talking and I failed to give him a coupon for 25%off the taillight replacement (discovered while doing a multi-point inspection.) I got home and discovered I was charged $194.85 for the update to my GPS. I immediately called Sam, who agreed I should have been charged $169 and was also entitled to the 25% off the taillight. He said I'd have to bring in the paperwork when I came in again and he'd take care of making things right. I'm going through a divorce and need to have things right now! More

I'm not sure who took my paper work out of my car when I had it in the shop. I'm hoping they find it and return it to me. (I called back requesting it.) I had left it on the front seat on the passenger s had it in the shop. I'm hoping they find it and return it to me. (I called back requesting it.) I had left it on the front seat on the passenger side. Sam did a nice job overall, however his early morning wake-up call (7:30 am) was not appreciated by my wife. More

Took my truck in for a 20,000 mile checkup. I had it scheduled for one day but I had to reschedule it a different day. Jeff was real helpful with getting me rescheduled. They were quick to help me when scheduled for one day but I had to reschedule it a different day. Jeff was real helpful with getting me rescheduled. They were quick to help me when I got there. The truck was ready when he said it would be and all the checks were done. In and out no hazzels no suprises. More

Just there for an oil change - had asked for my rear camera to be checked and it didn't happen. That was a bit of a disappointment. I was told to come in some time during the week since they didn't kn camera to be checked and it didn't happen. That was a bit of a disappointment. I was told to come in some time during the week since they didn't know if it was adjustable. Not sure why I would have to come in for that when they can probably ask someone and get back to me. But overall I'm pleased. More