Peterson Toyota

Sam was very professional, knew what he needed to do and did it. The service was done in 45 minutes, as estimated, and I was out of there. did it. The service was done in 45 minutes, as estimated, and I was out of there. More

Customer #523005; Order #239955; Date of Service: Saturday, April 14, 2012 Wonderful experience. Jeff greeted me in the service, explained service procedure and time required, completed paperwork a Saturday, April 14, 2012 Wonderful experience. Jeff greeted me in the service, explained service procedure and time required, completed paperwork and he escorted me to the customer lounge and explained the lounge amenities. Came and got me when car was ready and the car was delivered to me in the service bay. More

Wonderful customer service for a 5,000 mile check-up. Need to go back as cap on wheel was broken by mechanic while being serviced. Need to go back as cap on wheel was broken by mechanic while being serviced. More

I have been loyal to Peterson's for years. I was shocked to have a oil change take over 3 hours and when I was finally called by the service writer he tells me he had a meeting that took to long. My time i to have a oil change take over 3 hours and when I was finally called by the service writer he tells me he had a meeting that took to long. My time is valuable is yours not? More

Quick in and out, Sam was efficient, car came back clean and ready. I appreciated the contact from all of the staff, including multiple sales staff. and ready. I appreciated the contact from all of the staff, including multiple sales staff. More

Peterson Toyota has always been very attentive and helpful and always ready and willing to answer your questions. Very nice people, very good service. I have never experienced them trying to sell yo helpful and always ready and willing to answer your questions. Very nice people, very good service. I have never experienced them trying to sell you something that you did not need. More

My not quite 4 year old Prius wouldn't start and it was after the service dept closed. I called the dealer and was routed to a sale manager - Todd - who brought a jump for my vehicle, then opened the serv after the service dept closed. I called the dealer and was routed to a sale manager - Todd - who brought a jump for my vehicle, then opened the service dept so I could leave my car for service first thing the next morning All the while he was in contact with Jake to estimate what the problem might be, and assure me they would fix the problem. I always have good service experiences, but this was an above and beyond the call of duty. I am a loyal customer for sure. More

Taking my car in for service of any kind is nerve wracking. However, from the time I made the appointment to speaking with Sam both in person and on the phone, I was made to feel secure that I was no wracking. However, from the time I made the appointment to speaking with Sam both in person and on the phone, I was made to feel secure that I was not only in good hands, but honest and trustworthy hands. I was taken to my work by a courteous driver and when I arrived back at the dealership, I was even somewhat surprised that my invoice wasn't higher than it was. They even washed and vacuumed my car. Not too bad! Nice that I had the platinum extended warranty too. More

RO# 239427. We were greeted and started the check in service right away. We had made an appointment prior as well. Sam explained everything in detail and offered extras which we were not aware the dea service right away. We had made an appointment prior as well. Sam explained everything in detail and offered extras which we were not aware the dealship did during routine checks, i.e., fill windshield glass chips, give us an estimate to fix a small dent in the hood and even give us an Allstate insurance estimate. I got my car washed also which was a nice plus. The only downside is that it did seem to take a long time to get everything done. We brought an extra car to run errands while waiting. Sam did a great job however and we were very pleased with the outcome. More

Repair Order # 239466 - Service Advisor: Sam Luna I was Repair Order # 239466 - Service Advisor: Sam Luna I was out of town for 2 weeks when our 2004 4Runner started experiencing cold starting issues (coug Repair Order # 239466 - Service Advisor: Sam Luna I was out of town for 2 weeks when our 2004 4Runner started experiencing cold starting issues (coughing and rough idling until warmed up). My wife called the service department at Peterson and Sam told her to bring it in. They weren't able to determine the problem, but rather than try to sell her service that she didn't need they re-set the service light and told her to bring it back when it exhibited the same symptoms and the service light came on and stayed on and that there would be no second charge for diagnostics. When it happened again (The day before I got home) she brought it in and Sam said he would call me on Saturday to let me know what they found and what the fix would be. After checking Spark, Fuel and Compression it was determined that the probable suspect was the #6 fuel injector. Sam called up and explained this to me and we decided to replace the fuel injector. The car is now running great and it's good to know that when I am out of town I don't have to worry about my wife getting given the run around by a service department. I strongly recommend Peterson Toyota andSam Luna. Mike Tuominen More