Peterson Toyota

I purchased the maintenance plan when I purchased my Highlander 5 years ago. Then, they had a walk up service for oil changes and the process worked smoothly. After a while I was required to make an a Highlander 5 years ago. Then, they had a walk up service for oil changes and the process worked smoothly. After a while I was required to make an appointment for a routine oil change. No problem there; but the last 3 times I have been in (with a scheduled appt)I was told that it would take 1 hour and I was there at least 2 hours each time. I am a business owner and my time in valuable also, so I schedule my appointments on my lunch so that I don't have to miss much work. Today, again, I was told an hour. After 1 hour 25 minutes, I went to check on the car and they said about 20 more minutes. I told them I would be outside waiting. No one passed this info on to my serviceman and about 45 minutes later I went back in. My serviceman (Bret Beasley) said that he had paged my and I didn't come. He said no one told him I would be outside. If it weren't for the fact that I have this service and it is already paid for, I would use someone else. I will use the remaining 5 coupons and make sure that I make my appt for the 1st thing in the am so that there is no excuse for being behind. I would not be able to recommend their service to anyone. My serviceman (Bret) was very friendly and appologetic; but should have kept me informed on what was taking so long. More

Sam Luna and the who team was great to work with, very fast and polite! I appreciated him setting up a ride for me back and forth to work. I look forward to my next service visit. fast and polite! I appreciated him setting up a ride for me back and forth to work. I look forward to my next service visit. More

Bret was very helpful and friendly. He took an interest in my service needs, asked the right questions and followed through as he said he would. However, the mechanic failed to clean up some oil that drip in my service needs, asked the right questions and followed through as he said he would. However, the mechanic failed to clean up some oil that dripped on the VSC sensor and the engine light came on as I was leaving the parking lot. I had to return to the service department where they checked it out and cleaned it up and the VSC light has turned off. More

My car was not unlocking when put into park and they were able fix it. I worked with Sam Luna, he was great! He suggested I get more for my money by seeing if there was anything else they could do while my c able fix it. I worked with Sam Luna, he was great! He suggested I get more for my money by seeing if there was anything else they could do while my car was there! RO#: 243097 More

Upon my arrival for an appointment I made the day before, Sam was unable to find it in Peterson's computer system. However, Sam got me right in and out. Sam was unable to find it in Peterson's computer system. However, Sam got me right in and out. More

Great service. Bret was ready with my info when I arrived and did a quick walk around the car with me and even checked for windshield chips. I was out in the time promised arrived and did a quick walk around the car with me and even checked for windshield chips. I was out in the time promised More

Bret was very nice and seemed knowledgeable. The service and repair work wash finished in the time suggested to me. I also appreciate the service of comiing and getting me so I could pick up my car when it and repair work wash finished in the time suggested to me. I also appreciate the service of comiing and getting me so I could pick up my car when it was finished. I had a 25% off mailer coupon and that was received and handled very good. Thank You, More

I was greeted and order for service taken at time of appointment. Wait time stated was accurate. Waiting area clean. At completion of work, itemization of work done was explained by service advisor a appointment. Wait time stated was accurate. Waiting area clean. At completion of work, itemization of work done was explained by service advisor and he took time to address items that needed replacement and when that needed to be done. Took time to answer my questions - didn't seem rushed. Pleasant and efficient visit. More

Bret Beasley took care of my service appt. in a very efficient, timely, courteous manner. He took care of chipped window needs as well as maintenance of the vehicle...so that I would not have to look e efficient, timely, courteous manner. He took care of chipped window needs as well as maintenance of the vehicle...so that I would not have to look elsewhere for that service. The quality of the service technicians was excellent...I know that my car is in good hands when I leave it with them. He represents Peterson Toyota's reputation for impeccable service well. I look forward to working with him again. More

RO #241585 oil change service - it was fast and done RO #241585 oil change service - it was fast and done well - even had a car wash done quickly - price for oil change could be lower in my opinion RO #241585 oil change service - it was fast and done well - even had a car wash done quickly - price for oil change could be lower in my opinion More