Peterson Toyota

RO# 244199 This was my 3rd time to Peterson Toyota and RO# 244199 This was my 3rd time to Peterson Toyota and each time I have had great service-- Shelby (first two times) and this time Bret. Both cal RO# 244199 This was my 3rd time to Peterson Toyota and each time I have had great service-- Shelby (first two times) and this time Bret. Both called me back each time I called (and it seemed like I called a lot). Bret (and Shelby) took time to answer all my questions and even had my car washed. They overestimate the price a little so there were no surprises and even suggested the service areas I could wait on to cut the bill. More

Very Personable, thoughtful, helpful and informative. Bret made concerted effort to keep us posted regarding the status of the repair: when parts were in, when the car had begun the repair process, etc. Bret made concerted effort to keep us posted regarding the status of the repair: when parts were in, when the car had begun the repair process, etc. Called as soon as the car was done so that we had opportunity to get it picked up before the end of the day. Service #243866 More

Quick in and out for my initial service on a 2012 Tacoma. Fast, free (Toyota Care for 1st 2 years of ownership), and as far as I can tell all work was done well. Fast, free (Toyota Care for 1st 2 years of ownership), and as far as I can tell all work was done well. More

Service advisor was friendly & thorough in check to determine service call. Service was performed quickly & in time stated. Problem with audio system is being repaired promptly with installatin of new determine service call. Service was performed quickly & in time stated. Problem with audio system is being repaired promptly with installatin of new radio, More

Sam Luna was an excellent Service Advisor. Appointment was on time. Vehicle was finished on time. I appreciated the use of a rental vehicle while my vehicle was being fixed, under warranty. Vehicle was was on time. Vehicle was finished on time. I appreciated the use of a rental vehicle while my vehicle was being fixed, under warranty. Vehicle was brought in for service and the person who did the oil change, etc., found an issue which was repaired satisfactorily. More

RO# 243407 Great experience, miles better than the RO# 243407 Great experience, miles better than the "quicky" franchises for the same price and time spent waiting. The inspection was thorough and RO# 243407 Great experience, miles better than the "quicky" franchises for the same price and time spent waiting. The inspection was thorough and the my service consultant, Bret, was informative but not pushy. Free WiFi definitely appreciated. More

I was having an engine light comming on constantly on my 2003 Highlander. It turns out I have a big problem. The total repair is going to be over $1600.00. I deeply appreciated Bret's empathy and him pre 2003 Highlander. It turns out I have a big problem. The total repair is going to be over $1600.00. I deeply appreciated Bret's empathy and him presenting other options to me such as trading my car in and explaining to me a new financing program they are going to get which would help me to be able to afford my repair. Bret was excellent to work with. More

No complaints with the people, they do a very good job. I am continually irritated that there is ALWAYS some type of oil change "coupon" available...but only if I ask for it. The service people are very a I am continually irritated that there is ALWAYS some type of oil change "coupon" available...but only if I ask for it. The service people are very accommodating when I do however I would much prefer that I get the "right" price each time rather than have to ask for whatever coupon is being offered. It's obvious Peterson is simply hoping that I won't ask so that they can make another $5-$10 on the transaction. I have warned other customers not to trust the pricing. For the once a year or so that I forget to ask for the money off Peterson makes an extra $5 however at the price of a customer that doesn't trust them to deal honestly, and warns his friends about it. The people here are solid, it is the policy of the dealership that I question. When a person KNOWS that they are dealing with a business that they have to "catch" on something so minor as this, one has to wonder what is not getting caught this is major. More

Sam is friendly, personable, and sincere. He went above and beyond what I would expect from any customer service representative. I went for a simple oil change. Sam asked about the vehicle and I mentioned and beyond what I would expect from any customer service representative. I went for a simple oil change. Sam asked about the vehicle and I mentioned how much I loved my RAV4 but was sad it had just gotten a small scratch. Without even asking, he had the auto body shop buff-out the scratch gratis. I cannot be more effusive about my praise for Sam. More

we have been with peterson toyota since 1986 and our daughter since 1995, our son since 1999. We have always been treated with respect and integrity. The sales and service dept. are triple A in outst daughter since 1995, our son since 1999. We have always been treated with respect and integrity. The sales and service dept. are triple A in outstanding sales and service. More