Peterson Toyota
Boise, ID
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They were friendly and helpful. I've been dealing with them for 12 years and never had a problem. Could use some more "women's" magazines in the waiting room? them for 12 years and never had a problem. Could use some more "women's" magazines in the waiting room? More
The people at Peterson Toyota, from the sales staff to the service department, have always been fantastic. And yes, we love the cars, too. We're on our third Toyota and have had nothing but the best exp the service department, have always been fantastic. And yes, we love the cars, too. We're on our third Toyota and have had nothing but the best experiences. This particular trip was for 1 30,000 mile service. Even with the extra work done compared to a regular service, they still got me out the door and on my way in less than 90 minutes. Sam went over every item on the list, and let me know what issues to watch for in the future. We love 'em! More
Everyone is friendly, efficient and helpful. I love the free shuttle to the airport! I received a call back when I had questions and they were very supportive. free shuttle to the airport! I received a call back when I had questions and they were very supportive. More
Very efficient. Completed work as described and on time. Took me to work and brought me back to pick up car. Bret explained all the services and only recommended what I needed saving me money. Thank you... Took me to work and brought me back to pick up car. Bret explained all the services and only recommended what I needed saving me money. Thank you... More
came in for an oil change. Love the Toyota care. I forgot to get an appointment since this was my first visit since buying my new car. It took a little time to get checked in and that was my only neg forgot to get an appointment since this was my first visit since buying my new car. It took a little time to get checked in and that was my only negative thing I could say about the whole experience. More
I took my vehicle in for a 120,000 mile service check. The price was significantly higher than expected. Some of the work listed on the work order was NOT done as stated. I don't know how many other ite The price was significantly higher than expected. Some of the work listed on the work order was NOT done as stated. I don't know how many other items on the list I paid for, but were not done by the technician. They completely lost my trust. I went back the next day was was given the "are you sure you know what you are talking about?" attitude. May claim was eventually verified and I was told that I would get to talk to a manager about it. I sat in the waiting room for an hour or so while the work was being done. I never saw a manager or spoke to a manager. At the end I was told that I wouldn't be charged for the second visit. Really? Did they think I was going to pay twice for a job that was done once? I got plenty of apologies, but no action demonstrating that they really cared about my business. I have two Toyotas that we bought new from Peterson and were serviced there the entire time of our ownership. I don’t see that continuing in the future. More
He was very friendly. He walked me through what needed He was very friendly. He walked me through what needed to be done and why. He let me know about problems that my insurance would help with at no cos He was very friendly. He walked me through what needed to be done and why. He let me know about problems that my insurance would help with at no cost to me. More
Sam and the whole Peterson staff were very helpful and courtious. Sam went above and beyond expectations and I would recommend his as well as petersons service to anyone in need!.!.! courtious. Sam went above and beyond expectations and I would recommend his as well as petersons service to anyone in need!.!.! More
I brought my RAV4 in for it's regular oil change and also ended up getting a new cabin filter. Bret was very helpful and informative as I was also not sure if I would need my timing belt replaced. As it turn ended up getting a new cabin filter. Bret was very helpful and informative as I was also not sure if I would need my timing belt replaced. As it turned out it's a timing chain so that was great news I didn't need to spend the additional money on service. The shuttle drive Keith was great and on time and when I was dropped off at the dealership Bret was very nice, helped explain the service that was done, what service needed to be done in the near future and was quick in processing my paperwork when we were finished. More