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Peterson Toyota
Boise, ID
1,300 Reviews
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November 07, 2024
Horrible experience, do not recommend. I have reached out to so called Internet Relations Specialist Makayla Bullis to ask for availability of a Toyota Venza. She sad that they have a I have reached out to so called Internet Relations Specialist Makayla Bullis to ask for availability of a Toyota Venza. She sad that they have a policy of $1,000 NON-refundable deposit on a car that is still in transit. On top of it, in order to connect me to a sales person they need my driver license/address and phone number. Seems like a scam and waist of time. More
by NK
Employees Worked With
Makayla Bullis
September 07, 2024
Had an appointment to test drive. After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to by a high qualities car for a fair price! More
by Mercedes buyer
Employees Worked With
Michael Landphere
August 26, 2024
Went in to purchase a vehicle and went directly to the manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him I dont want to be asked questions but only discuss price. Eventually got a salesman whom was ok. Looked at vehicle and told him resonable price (listed on internet) was fine + t&l. Agreed to a figure. Then in the end wouldnt accept CASH and only wanted a finance/loan option! How stupid! Went across the street to Lithia Ford and bought a new vehicle from them. Do youself a favor and go to Lithia! More
by Mike
Employees Worked With
Sales manager
August 21, 2024
I wish I could put zero stars. We bought a vehicle from here this year that now need a new transmission, differentials, transfer case, computer module, suspension, brakes, tires, a We bought a vehicle from here this year that now need a new transmission, differentials, transfer case, computer module, suspension, brakes, tires, and rotors. Luckily we bought an extended warranty that is covering some items but there is still close to $10,000 in repairs we will have to cover. These problems started not even 3 months after buying it. We went to what felt like every manager in the store to ask for help with costs just to be turned down because we bought the vehicle “as is”. We understand there is risk in buying a used vehicle but it is very upsetting to have so much go wrong in such a short amount of time. It seems as though they only cared about making a sale and not taking care of a customer. They say they provide the finest automotive experiences in the state of Idaho but that is unfortunately not the case. More
by Abby Maloney
Employees Worked With
Tonya Arsenault
August 17, 2024
I purchased a Rav 4 Hybrid Woodland Edition from Dan Willmorth at Peterson Toyota. He is a really wonderful sales person. He greeted me as I got out of my car and was kind, respectful, and attentive t Willmorth at Peterson Toyota. He is a really wonderful sales person. He greeted me as I got out of my car and was kind, respectful, and attentive through the entire sales process. He explained things clearly. I have also been able to come back to see him for questions and he continues to be just as friendly. I've been a Toyota owner for 26 years so I really love the brand. Since customer service if very important to me, I would highly recommend him to anyone. Jason Hallum was also a great finance manager as well. More
by judyb
Employees Worked With
Dan Willmorth, Jason Hallum
July 28, 2024
Buyer beware bait and switch! Put a deposit down on a vehicle to come purchase from out of state. Was told by the dealership that I can’t pay cash because of fraudulent checks Put a deposit down on a vehicle to come purchase from out of state. Was told by the dealership that I can’t pay cash because of fraudulent checks and that I would have to finance and then could pay it off or refinance immediately and have “Pennie’s in interest” Went to dealership to purchase on 7/23 to buy new 4runner, filled out a credit application (reluctantly because I was paying cash “my bank cashiers check”) and was told I would be sent to one bank (TFS Toyota financial services). Wrote on deal paperwork and credit application, “one bank only.” Finance manager sends the application to two banks TFS and some Idaho credit union when I didn’t want multiple inquiries. Sign paperwork with TFS on 7/23 and left with vehicle. 7/24 dealership calls and says TFS won’t fund the deal until I answer a phone call and do phone interview. 7/24 I notice dealership has credit union listed all over paperwork. 7/24 call dealership back and ask for finance manager to call back. He never calls (probably because he was mad and irritated that I wouldn’t purchase his highly marked up financial services products and only calls people back that he makes commissions on) 7/25 call TFS and they tell me deal has not been funded 7/25 call Idaho credit union and they tell me deal has not been funded 7/25 call dealership ask to speak with finance manager, was told he was doing another deal. Called 4 times in 2 hour window with same response, left messages, left voicemails etc. 7/25 call dealership and ask to speak with finance director or gsm/gm, was told by receptionist they are all in a meeting and only person I could talk to is another finance manager who is unrelated to the deal. I tell that finance manager I do not want to finance with Idaho credit union and that the TFS loan isn’t funded so I would like to switch to my bank which is half the rate. He verifies nothing is funded and said he would have finance manager call me. 7/25 no one else calls me back 7/25 I get cashiers check from my credit union and overnight it to dealership. 7/25 I message salesman Andrew and finance manager and am told finance will call me. 7/26 check arrives at dealership 7/26 Aaron salesmanager calls me and says he got my check but it’s too late because they got the deal funded. And proceeds to rudely ask me if I want check sent back to me or back to my credit union. To summarize do not trust anything the dealership says, get everything in writing. Dealership either called TFS eluding they were me or somehow in a 24 hour period was able to get my car loan funded thru TFS without my permission because on 7/24 they needed to talk to me and I refused to call to them. Forwarding this complaint to TFS and to Attorney general who will hopefully do research and see how dealership fraudulently was able to get deal funded. Beware finance will never answer the phone Beware after you buy the car and leave dealership will almost completely stop talking to you once they made the sale, prior to making the sale they will answer phone or txts anytime of day. Beware finance will get you to not pay cash and finance with their banks to earn commissions or pay from the banks they force you to go to even if rate is 2 times higher. Beware when you call to talk to a manager they act arrogant and annoyed you’re bringing a problem to them. Do yourself a favor and buy a Toyota from any dealership but here. Worst experience ever. More
by Emview21
Employees Worked With
Aaron Andrew finance
July 11, 2024
Got a really good deal on a 2024 trd pro 4runner, my salesman chris was really good about keeping in contact and walking me through getting my first new car. salesman chris was really good about keeping in contact and walking me through getting my first new car. More
by dantegf18
Employees Worked With
Chris Mckay
April 25, 2024
Dishonest no loyalty I had service done on a 2008 tundra and in the end cost $1600.82I had all the maintenance that needed to be done on it. My husband asked for the old parts. They said they would g tundra and in the end cost $1600.82I had all the maintenance that needed to be done on it. My husband asked for the old parts. They said they would get them to him when they were done, I called them to remind them then when we went back to pick up the vehicle, I asked for them and how convenient they said they threw them in the trash and all the trash had already been picked up so how sketchy is that and now, not even two years later we had the valve cover gasket replaced and that was a whopping $627.96 with the spark plugs and the gasket is failing and I had another mechanic show me and take pictures and said the cave cover gasket is bad and I called Peterson and asked them what they were going to do and how convenient of course the warranty is 1 year /12,000 miles we only put 10,000 miles since the work was done I asked him what they were gonna do ? Of course nothing! One the other gentleman that I called and talked to said that the gasket should last up to five years and now they are backpedaling and saying oh well nothing I can do . The way I see it is I wouldn’t use them. I’ve talked to people who actually work for them and warned watch out because sometimes they don’t replace what they tell you they do so all I can tell you is watch out because they don’t honor their word. They’ll take your money, but they don’t honor your their word. My Name is Catalina Zurita and I want them to know who wrote this!!!! More
by Catalina Zurita
Employees Worked With
Austin& Justin
February 09, 2024
I bought a new Toyota from Petersen Toyota and have nothing but great things to say about the dealership and Mike Landphere who is my salesman. I bought from out of state because the prices were so goo nothing but great things to say about the dealership and Mike Landphere who is my salesman. I bought from out of state because the prices were so good and they made it easy when I picked up the car I was done in less than 30 minutes. Great support throughout the whole process as well. More
by Pat D
Employees Worked With
Mike Landphere
