Peterson Lexus

Service on GX470 was great. Peterson provided a brand new loaner car, which most dealers do not even provide any more. Personalized service to the max! new loaner car, which most dealers do not even provide any more. Personalized service to the max! More

Traci is always so friendly and helpful no matter what the question or need. We just took our 2003 ES300 Lexus in for the 90,000 mile service and they gave us a car to use until the next day and the serv the question or need. We just took our 2003 ES300 Lexus in for the 90,000 mile service and they gave us a car to use until the next day and the service was great. We have always had our service done at Peterson's and have had no problems. We had to call Traci back two days later as the starter went out and she got us in that day and it was replaced. She gave us another car for overnight! We feel secure in Peterson's service department and we give it a high rating. The repair order numbers are 106919 and 107024. John and Becky Tucker. More

We went to this dealership for our 5000 mile service. we also bought our Lexus here. They have always treated us with courtesty and professional service. The did a great job on our windows, they look like also bought our Lexus here. They have always treated us with courtesty and professional service. The did a great job on our windows, they look like new, and I have called to rquest the name of the product they used. We are very greatful to have this good service every time we go to Peterson dealership. More

We purchased a 2003 RX300 from Petersen Lexus in 2008, and opted for the supplemental warranty which was offered. After our car developed an engine knock, we took it in for analysis and were told that the and opted for the supplemental warranty which was offered. After our car developed an engine knock, we took it in for analysis and were told that the engine was badly damaged, and would need to be replaced. Since the engine was a covered component of our supplemental warranty, we expected that it would be covered. However, the claims manager (who is not part of the Peterson Lexus dealership) said that because there was sludge in the engine, it would not be covered. We had been very careful with all of our service events (although they were not performed at the dealership, but at a third-party shop), so our service advisor Traci intervened on our behalf with Lexus. Lexus asked us to provide the records of service, and Traci was able to get them to repair it for free! I'll definitely be starting there for our next vehicle purchase! More

The folks at Peterson are great to work with. They truly care about me and my car's performance. I highly recommend them. They are punctual and thorough. PLEASE do not add me to any e-mail lists. I can't care about me and my car's performance. I highly recommend them. They are punctual and thorough. PLEASE do not add me to any e-mail lists. I can't find an opt out button so consider this my opt out! More

The service I received was very professional. Traci was friendly and explained all of the services that were to be peformed and when the service was completed she gave me a run down on the condition of the friendly and explained all of the services that were to be peformed and when the service was completed she gave me a run down on the condition of the tires, brakes, etc. My vehicle was ready about 20 minutes EARLIER than expected. The vehicle was also washed and vacuumed. The waiting room is clean and comfortable with free coffee, tea or cocoa. More

My wife and I thoroughly appreciate taking our Lexus to Peterson Lexus for servicing ever since we bought the car from them. The service advisors have been extremely helpful in taking care of any problems Peterson Lexus for servicing ever since we bought the car from them. The service advisors have been extremely helpful in taking care of any problems (which have been few) we may have had with the car. We continue to enjoy this Lexus everytime we go for a ride. More

RO#: 106972 Service Advisor: Traci Recla I called RO#: 106972 Service Advisor: Traci Recla I called Traci when my RX300 ignition decided to quit working; the key wouldn't turn at all. Traci's res RO#: 106972 Service Advisor: Traci Recla I called Traci when my RX300 ignition decided to quit working; the key wouldn't turn at all. Traci's response was let's get it right in and get it fixed, and she did! She was friendly, helpful, and knowledgeable. She got my car going again, and even for less money than the original estimate. I hate for my car to be in the shop, but Traci made me truly appreciate the service that Peterson Lexus offers! Over the years, I've visited this service department for all major repairs on my RX and Traci and her Lexus service team goes out of their way to make me feel welcome and appreciated as a customer. I'm never happy whn my car needs repairs, but Traci's expertise and friendliness makes visiting the service department almost a joyful experience. :) More

Traci was great at followup in the initial scheduling of the appointment. She kept me informed as to the status of the repair and the work was completed prior to her time estimate. Great Experience! the appointment. She kept me informed as to the status of the repair and the work was completed prior to her time estimate. Great Experience! More

We had a recall on our 2004 RX330. Traci handled setting it up for us, as well as getting us a loaner to use while in their shop. She kept me apprised at the status of the recall work, and they also found a it up for us, as well as getting us a loaner to use while in their shop. She kept me apprised at the status of the recall work, and they also found a couple of minor things that needed attention so we had that done the same day. We picked up the SUV at the end of the day. I was pleased with how the gentleman explained the work and the results. We do need to take it back because one of the idiot lights is flashing, and my need to be repaired. It came on when I was driving it home from the shop. Still, I am pleased withe their work and also with how nice the RX330 looked when I picked it up...all clean and sparkly on the inside and out. More