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Peterson Chrysler Jeep Dodge
Lumberton, NC
566 Reviews
Peterson Toyota is a premier Toyota dealer of Lumberton, NC and is honored by its faithful clientele and dedicated to top quality customer service. We have a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 566 reviews
January 10, 2024
My appt was to be for a repair. They had me down for an oil change when I specifically told them no oil change until the oil leak was fixed. He told me that it was for an oil change They had me down for an oil change when I specifically told them no oil change until the oil leak was fixed. He told me that it was for an oil change again and ai said well may I speak to a manager and that’s when he said no no we can change it. Then it took 3 wks to fix my timing chain. More
by christiehepfner
Verified CustomerEmployees Worked With
Daniel Sellers
January 09, 2024
Pleasant atmosphere, quality service, always a pleasure to carry my truck there and having a nice environment to be able to know I'm being taken care of to carry my truck there and having a nice environment to be able to know I'm being taken care of More
by roybritt32
Employees Worked With
Other Employees :
Don't know her name, but the young lady was nice and professional
January 09, 2024
Always a pleasure to do business with Peterson Toyota. The service writer is the best. The service writer is the best. More
by revgmcmillan
January 08, 2024
Positive experience, no pressure, sales people were very helpful and found the car we wanted. helpful and found the car we wanted. More
by michaelelton
January 06, 2024
This Dealership is always on top of everything. Great Management, Sales Staff and Service Department. Thanks for all you do for your customers. Great Management, Sales Staff and Service Department. Thanks for all you do for your customers. More
by GIFTS711
January 05, 2024
We have had excellent service, the staff was very knowledgeable, respectful, and polite.They are always awesome in the communication with the customers. We love Peterson Toyota!!! knowledgeable, respectful, and polite.They are always awesome in the communication with the customers. We love Peterson Toyota!!! More
by LALA723.LB
Employees Worked With
Kenny
January 04, 2024
Customer service representative was professional. $198.00 for for a diagnostic of my truck was bit excessive. Especially when the diagnosis was wrong. To call and tell me that I needed a transmission $198.00 for for a diagnostic of my truck was bit excessive. Especially when the diagnosis was wrong. To call and tell me that I needed a transmission and it would cost $7400 is crazy. More
by STJONES55
Employees Worked With
December 31, 2023
Everyone within Peterson was extremely inviting and personable. Latrell was my salesman and he answered all of my questions thoroughly and I was able to leave with exactly what I wanted. personable. Latrell was my salesman and he answered all of my questions thoroughly and I was able to leave with exactly what I wanted. More
by BRIANNA.MCLAURIN12
Employees Worked With
Latrell Williamson
December 30, 2023
Other than buying a great car, which the dealership had zero to do with since they don't manufacture cars, this was a horrible buying experience. I endured it because they had the exact car I was looking f zero to do with since they don't manufacture cars, this was a horrible buying experience. I endured it because they had the exact car I was looking for with really low miles. I was forced to finance the car when I wanted to just pay cash and be done. But a cash purchase would have cost another $5-6K - according the the mouse print and what they tell you after the fact (and keeping you in the dealership for HOURS. Plus, they use "The Peterson Advantage" as a marketing/negotiation trick. Be sure to negotiate the $899 financing doc fee and the cost of the warranty if you get one. The whole experience was awful including the 5 hours it took to get after market wheels swapped off my trade (which they initially offered a ridiculously low ball price). I'm guessing this is SOP for dealerships - keep your wits about you and don't get swept into the games they play. More
by They won't post this
Employees Worked With
