Peterson Chevrolet Buick Cadillac

bought a used equinox from day one i had trouble with some of the electrical things the next day i went back talked to salesman said he would talk to his mgr 7 days later still waiting for reply try some of the electrical things the next day i went back talked to salesman said he would talk to his mgr 7 days later still waiting for reply trying to figure out what to do More

Had my car serviced for a recall on the lift struts. The back trunk door would close on its own weight when cold. Before bringing the car in I marked the back underside of the struts with a clear piece of t back trunk door would close on its own weight when cold. Before bringing the car in I marked the back underside of the struts with a clear piece of tape. When I picked up the car they said all done got them replaced your good to go. I called back and told them they hadn’t replaced the struts. After going around in circles with service dept they said the struts were fine and didn’t actually need to be replaced. It was summer time and I explained that I acted on the recall only because I knew what it felt like in the winter to have the xxxx lift gate fall on my xxxx head on its own. Got it taken care of elsewhere. Of course the other dealer had to charge because it showed that the recall had been performed!! Don’t trust this dealer or it’s service dept. bad news. On a different service trip I paid several hundred bucks for them to change out the coolant per service manual scheduled maintenance. They only changed the engine coolant and not the hybrid system coolant which I pointed out to them. After running in circles they finally admitted they hadn’t flushed the hybrid system coolant after initially trying to pass it off as being done. They offered to do it for $200 more. I had already paid for the service they didn’t do... did it myself why waste any more time with these idiots. Hard to believe in such tough times for many people that these guys can be so greedy and gouge people to death on service and car prices. Don’t care about keeping a customer because there’s another idiot coming in right behind them from some other state to take their place. Do yourself a favor and shop around until you find the right deal. Any dealer will service your vehicle regardless of where you bought it and give you the same service treatment regardless... More

Bought a new car there this month. Sales team is not knowledgeable about the car. Service department is equally bad. Couldn’t install the floor mat driver side which became a hazard as I was driving. Ho knowledgeable about the car. Service department is equally bad. Couldn’t install the floor mat driver side which became a hazard as I was driving. How can they put the driver side mat in upside down and not fastened to the clip?? My shoes were wearing the short piling off in bunches which I noticed after the mat bunched up as I lifted my foot to brake. I had to push down with all my force to brake with a bunched up mat on the pedal. They took and drove my trade in vehicle without my permission then stole my sunglasses out of it. When I took delivery of my new car the radio was turned up to full volume. The dealer lied about when my car was arriving so they could try a s hold it in their showroom for a week. I got the right story from GM. You think when you wait 18 months for something you ordered that they would be honest and upfront but really they just try to lie and deceive anywhere they can and at the end of the day they have less knowledge about the product than the consumer. The sales guys only interest was to keep me around long enough to get my trade then send me on my way. Didn’t attempt to set up my onstar or phone pairing, explain any features or anything of use. I spent 5 hrs of my workday dealing with a bunch of losers who have nothing inherently good to offer in life. You think people would want to leave this world a little better than they found it but at Peterson they’re all about taking and not giving anything of real value to anyone. Poor dealership, used to be good but with the out of state mentality creeping in it’s not Idaho anymore. Oh yeah, and the stolen glasses were never recovered. Hope the service gut who wears them has the same eye correction as me. You’d think the dealer would offer to pay for them after all they made on me but zero service there. Pretty much par for the entire sale. I even explained how I’ll need another truck to replace the one I traded. Didn’t offer to get me into something else. Pure stupidity I guess why wouldn’t you want to make another sale unless maybe you felt bad about the way you treated the customer in the first place and just wanted to make them go away so you can screw the next guy... More