Peterson Chevrolet Buick Cadillac

Ignition Cylinder Recall Service I brought my car in to have the ignition cylinder replaced as per the GM recall. The service writer was very friendly and the service was completed i I brought my car in to have the ignition cylinder replaced as per the GM recall. The service writer was very friendly and the service was completed in less than 24 hours. More

New car purchase My husband and I were very pleased with the friendly and professional service we received when we were purchasing our new car. Jonathan spent extra ti My husband and I were very pleased with the friendly and professional service we received when we were purchasing our new car. Jonathan spent extra time teaching us about the new features on the car and never gave us the feeling that our needs were unimportant. We have been customers of Peterson Chevrolet Buick and Cadillac for a long time and have always found their staff, both in sales and service, great to work with. More

Purchase of new Chevrolet Silverado 2500 HD My experiences with Peterson Chevrolet have always been great! That is why I have purchased 8 vehicles from them in the past 12 years. The dealershi My experiences with Peterson Chevrolet have always been great! That is why I have purchased 8 vehicles from them in the past 12 years. The dealership is always clean and organized. The staff from sales to finance to parts and service are friendly and courteous. They have always gone above and beyond in making me and my wife feel like valued customers. I am extremely satisfied with my beautiful new Silverado, as I have been with every car I have purchased at Peterson's. I highly recommend Peterson to anyone looking for a dependable used or new vehicle. More

My Experience I would definitely recommend Heather in the service department. She was Excellent. She was very courteous, quickly responded and fixed the issue qu I would definitely recommend Heather in the service department. She was Excellent. She was very courteous, quickly responded and fixed the issue quickly. I will use her in the future for my service needs. More

Great experience with Peterson's, Todd was wonderful Todd was wonderful to work with! He went out the extra mile and found the perfect vehicle for us! This review process is worth -10 stars!!!! Todd was wonderful to work with! He went out the extra mile and found the perfect vehicle for us! This review process is worth -10 stars!!!! More

Chevy Cruze I called the dealership to place my car in the shop for the forth time. When I spoke to the gal on the phone she interrupted me many times. I explaine I called the dealership to place my car in the shop for the forth time. When I spoke to the gal on the phone she interrupted me many times. I explained to her that I had many problems happening with my car and that I needed a technician to look at it. I also told her that this is the third time my brand new car would have to be in the shop. She set an appointment and asked me if there was anything else. She had no customer service skills what so ever. I got to the shop two days later and the service rep had no smile, no real greeting and no customer service. To me I felt like I was an inconvenience as we went through what he was told about my car by the appointment setter. I explained to him that this was the third time my car had been in the shop and described the issues. He told me that with this many things they would need it for the weekend. I told him I needed my car and he sighed saying with this much to diagnose I'll spend as much times as I can and get back to you. I don't know if he was having a bad day or what. When I picked up my car they told me they could not duplicate any of the issues and the oil had been changed. He was nice enough to get me a copy of the past work orders. I went home and the next day the check engine light came on. By this time it was Sunday, so I called them on Monday and talked to the same guy again, who really didn't sound all that happy to talk to me and told him about the check engine light. He told me to tighten down the gas cap and then call back if it was still on the next day. I am done dealing with Peterson and going to try the service department at Edmark. My check engine light is still on, I have a huge trip to take and this so called brand new car has given me nothing but issues. When I pay this off, I will never buy another Chevy again! More

cruse Everyone was very friendly and helpful. It was a pleasure working with them. Very knowledgeable. I didn't feel a lot of pressure to buy a car. Everyone was very friendly and helpful. It was a pleasure working with them. Very knowledgeable. I didn't feel a lot of pressure to buy a car. More

Subaru Forester Easy dealership to work with Let us take the car to our mechanic without hesitation Fixed problem with car before sale / no hassle about fixing Fai Easy dealership to work with Let us take the car to our mechanic without hesitation Fixed problem with car before sale / no hassle about fixing Fairly quick with sale ( always a plus ) No pressure sales ( makes the customer to want to come back ) Thank you, Mike Andersen More

Just an OK experience...... Leaving on an extended road trip this weekend and wanted the car totally checked over. Ended up needed a 4-wheel alignment for $89.95 which was ok. Leaving on an extended road trip this weekend and wanted the car totally checked over. Ended up needed a 4-wheel alignment for $89.95 which was ok. When I got home I sat down at my computer to check emails. Ironically, there was an email from your internet sales guy advertising a 4-wheel alignment for $79.95, which was rather irritating since I had just left your place. I returned the next day to ask Debbie about this and she seemed somewhat surprised but did process a refund for me. It's really funny since I was still in the waiting room at the very time this email was sent to me at home. Wouldn't you think that your service advisors should be made aware of impending service specials that avoid an irritating occurence such as this? The email said to "present the coupon" to get the special price. Personally, I think it's a little sleazy that a potential customer would lose out on the special even when the service advisor is aware of it. Just sayin. Another slightly negative note......your popcorn machine was empty, your coffee pots were empty and several varieties of soda pop were out. Just a little irritating since I was a prisoner in that waiting room for almost two hours. Can I just mention another observation? First, I was thrilled that I was immediately greeted by Debbie with no waiting. She and I were inside the car for several minutes while she programmed my new cell phone to the blue tooth program, which was much appreciated. By the time we went back inside, more cars had arrived and their owners were crowding into the service advisor room. From then on it was very hectic. Debbie was answering phone calls, talking to a mechanic who came to ask her questions, running back and forth to the copy machine, all of which while I was standing at her desk biding my time. She told one phone caller that they were short handed (why?) and seemed to speak bluntly and abruptly with other phone callers. She was doing an awesome and thankless job and was put in the position of wearing several hats at the same time. I worked as an office manager for retail dealerships for 42 years in Calif, Oregon and Idaho and know that service advisors are under a lot of stress. She was doing an excellent job and should be commended. Sorry to be so long, but as a retired dealership employee I notice a lot of positive and negative situations when I visit a dealer. Thanks for allowing me the space to voice my observations. More

Service great, old car frustrating. The service is always excellent but my 2007 Suburban isn't holding up. In the past twelve months I have replaced everything in the car. The service is always excellent but my 2007 Suburban isn't holding up. In the past twelve months I have replaced everything in the car. More