Peterson Chevrolet Buick Cadillac

Service dept dropped the ball I brought my car in for an oil change and to have the rear wiper replaced. The rear wiper was not replaced after I requested it on the "notes" sectio I brought my car in for an oil change and to have the rear wiper replaced. The rear wiper was not replaced after I requested it on the "notes" section when making my online appt. What is the world class inspection anyways? I have one tire that has been leaking air. When I picked my car up after the rotation, do you think I would have gotten 5psi worth of air? NO! Then my sensor for my problem tire went out on my drive home. After contacting Toby, the service manager he told me, that a rear wiper would be held with my name on it, and they would reset my tire sensor. Has not been done yet, as I live some distance away. My advice is to have a checklist of the items inspected and have a copy given to the customer. More

Recall I can't speak of the "actual" service at this point, because our car is still in the shop. However, that being said, due to the nature of our recall, I can't speak of the "actual" service at this point, because our car is still in the shop. However, that being said, due to the nature of our recall, we were given a rental car free of charge until our car is repaired. The staff seem to be friendly and professional. Overall a little better than average experience with all things considered. More

It was outstanding I brought the car in to get a price for resetting some buttons in the dash. They had it fixed an back to me in 20 minutes! Everyone is so nice. I brought the car in to get a price for resetting some buttons in the dash. They had it fixed an back to me in 20 minutes! Everyone is so nice. More

employees are very knowledgeable, friendly, I leased a 2014 Chevrolet Impala LS. The employees are very knowledgeable, friendly, and get things done quickly. Thank you to Justin in sales who d I leased a 2014 Chevrolet Impala LS. The employees are very knowledgeable, friendly, and get things done quickly. Thank you to Justin in sales who did a great job! I will recommend Peterson Chevrolet to my family and friends. More

General diagnostic and service My experience at Petersen Chevrolet has always been very good. the service is great and done in a timely manner. I will always have my service comple My experience at Petersen Chevrolet has always been very good. the service is great and done in a timely manner. I will always have my service completed at Petersen Chevrolet. More

Great truck Gary did a great job and was very helpful. We really love the truck and were pleased that it was all checked out in your service dep. So far we rea Gary did a great job and was very helpful. We really love the truck and were pleased that it was all checked out in your service dep. So far we really love the truck.Thanks Gary More

Happy with the dealership but not toooo happy with my car I don't have the car back as yet and my husband is questioning why such a thing should happen to a car with 22,000 miles. I don't have the car back as yet and my husband is questioning why such a thing should happen to a car with 22,000 miles. More

Owner There are five things that could have enhanced our buying experience. 1. A dent in the side passenger door was to be fixed. When we came to pick i There are five things that could have enhanced our buying experience. 1. A dent in the side passenger door was to be fixed. When we came to pick it up it had not been fixed. When I inquired why, I was told it was the best they could do. In reality the dent was never looked at. 2. We were sold the car on the premiss that it was corporate executives personal car. We have since looked at the carfax report and found it to be a rental vehicle. This find did explain the excessive dirtiness of the ceiling, visors and candy between the seats. 3. We were told the vehicle was certified used and everything worked. The rear DVD screen does not work. I feel that should have been apart of the check list. 4. We came into the dealership on Saturday. We were told the vehicle was to be shipped away the Monday after because of its corporate status. It was in fact a rental purchased at auction with no destination. 5. There are pry marks on the side airbag covers (both sides) that suggests deployment. With no recorded recall it is hard to know what really happened. Terry Taylor was excellent to work with on the purchase. More

good experience working with Tim and his knowledge of the car and product. We are enjoying our vehicle and cant to take it on a road trip! working with Tim and his knowledge of the car and product. We are enjoying our vehicle and cant to take it on a road trip! More

New Cars My husband and I are very happy with the service we received and we will be coming back to the Peterson dealership again. Thank you! My husband and I are very happy with the service we received and we will be coming back to the Peterson dealership again. Thank you! More