Peterson Chevrolet Buick Cadillac

Worry Free Driving Maintenance I brought my 2013 GMC Acadia into Peterson Chevy/Buick/Cadillac Service Dept off Cloverdale for an oil change, tire rotation, nitro fill, and 27 point I brought my 2013 GMC Acadia into Peterson Chevy/Buick/Cadillac Service Dept off Cloverdale for an oil change, tire rotation, nitro fill, and 27 point inspection as part of my offered Worry Free Driving Maintenance program received when I made the purchase in Feb 2014. I set up the appointment with Debbie. When I arrived I told her what I wanted to have done and she noted I had two recalls that could be done as well so I would leave the car for the morning. As I was waiting on the shuttle home, Debbie came to me and told me my maintenance would have to be done at the Dillon Service Dept off Orchard for they took care of the GMCs. I was told they would do the recalls and the oil change. After I had picked up the car that afternoon, later that evening, I received a voicemail from Debbie that she was mistaken and that since I bought a Pre-Owned Certified GMC that they could due my oil changes. This has left me somewhat confused about the tire rotations, etc. since I did not get one, to my knowledge, and that they are overdue a rotation. I would prefer to have all my work done at one place. Fairview is better for me since I conduct more of my business on that part of town. I just don't want to run into the same thing every time I get my car serviced. Does the Worry Free Driving Maintenance include everything initially offered to my by Peterson or do I need to schedule future service at Dillon and will they honor the 5 yrs of worry free maintenance while under warranty? More

Dishonest Customer Service Invoice stated that I did not want part painted to match color of vehicle. I assumed the new part would match the color of my vehicle. Was never ask Invoice stated that I did not want part painted to match color of vehicle. I assumed the new part would match the color of my vehicle. Was never asked to the contrary. Very poor customer service. More

Superb customer service Josh was great with me over the phone and treated my wife and mother-in-law with the same great customer service when they arrived to purchase my in-l Josh was great with me over the phone and treated my wife and mother-in-law with the same great customer service when they arrived to purchase my in-laws car. We ended up with a new car as well so great job!! More

Service recall: We had a recall on a part on our 2014 Chevrolet Impala. We called the service dept. we got us in a reasonable time. The part was fixed and we were t We had a recall on a part on our 2014 Chevrolet Impala. We called the service dept. we got us in a reasonable time. The part was fixed and we were taken care of quickly. More

Great deal! Went to Peterson's to find a replacement car for my daughter. We worked with Gary Laming and Rob Veech. Needless to say, we gave them a tough deal and Went to Peterson's to find a replacement car for my daughter. We worked with Gary Laming and Rob Veech. Needless to say, we gave them a tough deal and they made it work. I was very surprised and very pleased. These guys didn't have to make our deal, but they did, and that says a lot for them. Thank you gentleman! More

Mother Daughter Cadillac Purchases We went in to get my mother a new Cadillac and because of their excellent customer service we both walked out with a new Cadillac!!! They have great p We went in to get my mother a new Cadillac and because of their excellent customer service we both walked out with a new Cadillac!!! They have great people working in their company. More

servicing of 2004 Buick Lesabre I found customer service of Peterson Buick very excellent and quick. They resolved all the problems we had in the car and above all my first servicing I found customer service of Peterson Buick very excellent and quick. They resolved all the problems we had in the car and above all my first servicing was free of cost. More

2014 Corvette Stingray We have purchased many vehicles in our life and our experiences at Peterson Chevrolet Buick and Cadillac have been the very best. Our Stingray is the We have purchased many vehicles in our life and our experiences at Peterson Chevrolet Buick and Cadillac have been the very best. Our Stingray is the 4th vehicle we have purchased from Peterson (two from the Nampa dealership and two in Boise.) All the sales associates have been great. We were especially impressed with Scott Braun. Thank you Scott!! He was extremely knowledgeable about the Corvette and answered all my questions in great detail. Althea and Chuck Orvis More

Service Dept. disappointment I made the appointment online (days before when it showed all the availability) and was called the next day to reschedule because they received too ma I made the appointment online (days before when it showed all the availability) and was called the next day to reschedule because they received too many apts. for that day through emails, calls, etc. I wasn't able to keep my requested apt and had to change to two hours later, which was right at lunch time (very inconvenient). I asked if my family could be shuttled somewhere for lunch but they said that option wasn't available at that time. They said it would take 45 mins but we were there for 1 hour and 20 mins when I stood up to see if my car was done. It finally was and so I walked into the service dept and had to ask if it was done. They said "Yes" and that they were just going to get me and my children (who had been waiting almost an hour and a half). I also had requested online for them to look into a vibration in the car that causes sinus and ear pressure. They didn't mention it at all when I got my keys and signed for the oil change. Now, I have to go back and make another appointment because they either couldn't handle their service load or they didn't even bother to read my requests that I have documentation for. I was VERY disappointed with the whole process, starting with my apt needing to be changed to an inconvenient time. The plus side was that my oil change was free because it was my first one with them and Ian was very friendly. More

Very easy pleasent experience My buying experience was awesome! Robbie and Terry were great and the rest of the team always smiled and said hello...keep that up! Thanx! My buying experience was awesome! Robbie and Terry were great and the rest of the team always smiled and said hello...keep that up! Thanx! More