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Peterson Chevrolet Buick Cadillac
Boise, ID
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 574 reviews
May 07, 2024
Outstanding dealership! ! Very customer oriented and provides outstanding service both in service/maintenance and car purchase process. My go to dealership in Boise ID. ! Very customer oriented and provides outstanding service both in service/maintenance and car purchase process. My go to dealership in Boise ID. More
by TJH
Employees Worked With
Adam and Grant, Amanda Fuhriman, John Hahn
February 24, 2024
I was very happy with my out of state purchase of my AWD Lyriq in Jan 2024 at Peterson Cadillac in Boise, and dealing with Jim D my sales person. He even picked me up at the airport. The entire process wa Lyriq in Jan 2024 at Peterson Cadillac in Boise, and dealing with Jim D my sales person. He even picked me up at the airport. The entire process was seamless & I just wanted to pass along my recent buying experience. I would definitely purchase from Peterson dealership again, if ever given the opportunity in the future. More
by Tim
Employees Worked With
Jim Drake/Sales & Brandon
December 04, 2023
I recently had my vehicle serviced at Peterson Chevy in Boise, and the experience was exceptional. The service department staff demonstrated expertise, efficiency, and excellent customer care. They address Boise, and the experience was exceptional. The service department staff demonstrated expertise, efficiency, and excellent customer care. They addressed my concerns promptly and kept me informed throughout the process. The work performed on my vehicle was top-notch, and I felt confident in their expertise. The cleanliness and organization of the service area also stood out. I highly recommend Peterson Chevy's Service Department for their professionalism and commitment to customer satisfaction. Five stars without a doubt! More
by mnkecmnkydo
Employees Worked With
Adam Burton, John Hahn
December 04, 2023
I will always come back with my vehicle to this dealership! I love bringing my car in to get serviced!! The staff are very helpful and friendly! I highly suggest to trust this dealer with your vehi dealership! I love bringing my car in to get serviced!! The staff are very helpful and friendly! I highly suggest to trust this dealer with your vehicle!!! Overall the entire experience was amazing!!! More
by Ashleypatera1210
Employees Worked With
Chris Poluhoff, Sofia Estrada, John Hahn, Lindsy McNeil
July 31, 2023
Do better! Their sales department is probably their best part. The service department sucks. I've tried calling to schedule service and they never pick up th Their sales department is probably their best part. The service department sucks. I've tried calling to schedule service and they never pick up the phone. I finally left a message and still no call back. Horrible service. I wouldn't waste the extra money for their service package. SAVE YOUR MONEY! More
by Mrs. Garcia
Employees Worked With
John Hahn
July 25, 2023
I have waited more than 4 weeks for Peterson to issue a reimbursement check. They have been asked by the Executive Referral team at Cadillac to send me a check - but Peterson said it was sent - and nobody reimbursement check. They have been asked by the Executive Referral team at Cadillac to send me a check - but Peterson said it was sent - and nobody has seen it. over 4 weeks now for the check to go from Boise, Idaho to Meridian, Idaho. This is a 1-2 day "mail" process normally....So Peterson - I don't believe you have sent anything - More
by MadEscaladeOwner
Employees Worked With
Business Office Manager
June 24, 2023
This was by far the best experience I have ever had buying a vehicle. I live about 8 1/2 hours away in Washington state and found a used Silverado high country that I loved so I worked out a deal over buying a vehicle. I live about 8 1/2 hours away in Washington state and found a used Silverado high country that I loved so I worked out a deal over the phone, with Claire but she was going to be off the next day so passed it on to one of her coworkers, got the financing going and the next morning I hopped a flight out from Seattle. And huge shout out to Shannon! She came in on her day off to pick me up from the airport and when we got to the dealership she had the truck out front and it was everything they had said it was and matched the pictures. I was only at the dealer for about 40 minutes to test drive and finish the paperwork and have me on the road. Again thank you all especially Shannon for making it one of the best car buying experiences I have ever had! More
by Toy854run
Employees Worked With
Claire and Shannon
June 12, 2023
Shopper beware, I recently had a service experience at Petersons Chevy Service that left me feeling extremely disappointed and frustrated. Not only did they overcharge me for the diagnostic fee, but their Petersons Chevy Service that left me feeling extremely disappointed and frustrated. Not only did they overcharge me for the diagnostic fee, but their labor rates were outrageously inflated. During my visit on May 18th, I brought my vehicle in for the diagnosis of a check engine light for traction control. I was shocked when I received the estimate and noticed the exorbitant labor charges. To install 2 parts valued at just under $30, It was over $700 in labor fees. The Internet says average repair for parts and labor in this situation should range between $200 and $400. The diagnostic charge was $185 and nothing was done. It was clear that Petersons Chevy Service was taking advantage of their customers by overcharging for the install of parts. To make matters worse, I compared their labor rates with several other reputable service centers in the area, and it became evident that Petersons Chevy Service was charging significantly more for the same services. This is completely unjustifiable and reflects poorly on their business practices. They also left me with no choice, but to pay the over inflated diagnostic charge not having any repairs done to get my vehicle back. I urge anyone considering utilizing Petersons Chevy Service to be cautious and aware of their excessive labor rates. It is important to shop around and research other options to ensure fair and reasonable pricing. I hope that Petersons Chevy Service takes this review seriously and reevaluates their labor rates to provide customers with fair and transparent pricing. Until then, I cannot recommend their services to anyone seeking honest and reasonably priced vehicle repairs. Please beware of the inflated labor rates at Petersons Chevy Service, as it is clear they prioritize profit over customer satisfaction and fair business practices. More
by Lecco92
Employees Worked With
David Leon
April 26, 2023
Between Aiden at The Value Lot and Peterson's Cadillac service department with David Leon I had the absolute worst experience ever. The Value Lot sold me a vehicle that would not pass emissions which is i service department with David Leon I had the absolute worst experience ever. The Value Lot sold me a vehicle that would not pass emissions which is illegal. The sister company Peterson's Cadillac service department was supposed to do the repairs and fought the whole process kicking and screaming very unprofessional and condescending. When the problem was discovered to be too big of a repair they just washed their hands of any responsibility and sent me on my way with a unregisterable vehicle. 10k gone.....like that. Aiden the Manager said I'm sorry but you have to leave now. Wow this is unreal. Customers are at risk with this company. More
by Marketmasterz
Employees Worked With
David Leon , Aiden The Value Lot, Amanda Fuhriman, John Hahn
