Peterson BMW

Went in for my 1st oil change on my 2021 BMW M440i. They got me in and out very quickly. The tech Eric came out to talk to me before I left about some things. Very Happy No Problems THXS!!!! They got me in and out very quickly. The tech Eric came out to talk to me before I left about some things. Very Happy No Problems THXS!!!! More

Friendly and professional service. The parts didn't arrive when they expected so they went the extra mile to deliver our vehicle so we wouldn't have to make another trip to Boise. The parts didn't arrive when they expected so they went the extra mile to deliver our vehicle so we wouldn't have to make another trip to Boise. More

The service department performed a whole car inspection, four wheel alignment, and troubleshooting a battery issue. All the work was done perfectly and on time. Of particular note, they determined the b four wheel alignment, and troubleshooting a battery issue. All the work was done perfectly and on time. Of particular note, they determined the battery was failing. Despite being out of warranty — the battery is two and a half years old — they didn't charge me for either the new battery or the diagnostic work. If you are looking to antagonize your customers, that is a very poor way of going about it. More

Very friendly. Quick response. No pressure. clean facility. Interested in customers needs. Honest about car availability. Quick response. No pressure. clean facility. Interested in customers needs. Honest about car availability. More

I was notified around October of 2021 by BMW my X5 had a possible battery recall. After it was determined that the batteries needed to be replaced I took the X5 into Peterson on January 25, 2022. Peterson g possible battery recall. After it was determined that the batteries needed to be replaced I took the X5 into Peterson on January 25, 2022. Peterson gave me a loaner BMW for the entire time my X5 was in the shop. The dealership did as well as they could to replace the batteries as fast as they could. However, the BMW engineers need to revise their design. Replacing the batteries should not take a week and a half and another week and a half to install them. BMW miss boxed a battery and only sent the correct battery to Peterson a couple of weeks later. If I was BMW I would find a way to send the correct battery in a couple of days. This is bad Customer Service for BMW and the Dealership couldn't do anything to speed up the delivery of the batteries. BMWs are fantastic machines and close to "the ultimate driving machine," but no one can drive them while they sit in the Dealership Shop for over 4 weeks. More

They do a wonderful job of videoing the work which needs to be done. They even clean your car and the people are wonderful-Jane Siemens Neary to be done. They even clean your car and the people are wonderful-Jane Siemens Neary More

Very reliable and responsible service. We’ve had full confidence in the quality of work we receive there. We’ve had full confidence in the quality of work we receive there. More

No pressure. No drama. Good customer service. Staff are friendly and professional. We will be long term customers. No drama. Good customer service. Staff are friendly and professional. We will be long term customers. More

they are very helpful and are happy to take the time to answer any questions you have about your car. answer any questions you have about your car. More

I was impressed with the service I recently received at Peterson BMW. In particular, the service manager, Ryan, provided communication via text and I received a video on my phone from the technician workin Peterson BMW. In particular, the service manager, Ryan, provided communication via text and I received a video on my phone from the technician working on my car. A new level of service I really appreciated. More