Peterson BMW

Slow service and terrible customer service It took almost an hour and 45 minutes to get a flat tire fixed, if they would have been upfront and told me how long, I wouldn't have waited. Wasn't o It took almost an hour and 45 minutes to get a flat tire fixed, if they would have been upfront and told me how long, I wouldn't have waited. Wasn't offered a ride back to work or kept updated at all, I was invisible. I'm thinking that they didn't even start it until I went back up and asked at the 1 hour mark. When I got the paperwork back with the bill, the time promised was several hours later. Maybe they forgot I was waiting? I'm thinking that I'll probably just pay for my oil changes instead of dealing with them again. Car is only 2 years old. More

Regular service & check on a new X2 Service has always been good. Wanted the Sales Manager to take a look at my beautiful 2016 X1 and he strutted by me like I wasn't even there. Offer Service has always been good. Wanted the Sales Manager to take a look at my beautiful 2016 X1 and he strutted by me like I wasn't even there. Offered me 25k for my BMW with 14K miles that I paid 46k for...2 years old. I want to deal, but I'm not going to be ignored. Employee Chance McCroskey was very polite and helpful. I'll probably not consider another BMW if they depreciate that fast.....your dealership would probably make 6 or 7k maybe even more on a resale. More

Very Friendly and Helpful First off, Jake is a very good service advisor. Secondly, I trust that when they do find a problem with my car, they will fix it without taking an First off, Jake is a very good service advisor. Secondly, I trust that when they do find a problem with my car, they will fix it without taking any shortcuts. I recently had my car in with a fuel leak. It turns out some of the fuel injectors were leaking. They recommended replacing all fuel injectors and I agreed. I'm happy they didn't recommend replacing the few leaking injectors to try saving me some money. More

Service/Repair Ryan was super cool. The mechanic did a great job replacing my alternator. Great guys to work with. My X5 is running great again. I will definitely us Ryan was super cool. The mechanic did a great job replacing my alternator. Great guys to work with. My X5 is running great again. I will definitely use them again. :) More

always respectful I have always had great service at Peterson BMW. Fortunately I have not had to had to go other than free scheduled maintenance but scheduling was easy I have always had great service at Peterson BMW. Fortunately I have not had to had to go other than free scheduled maintenance but scheduling was easy, timely and I I'm always treated respectfully. More

Amazing service Excellent experience with the sales associate very processional and friendly. The associate didn't concentrate on who we were or how we looked but in Excellent experience with the sales associate very processional and friendly. The associate didn't concentrate on who we were or how we looked but in providing the information we needed to make a decision on the purchase of our next vehicle. Like they said don't judge the book by its cover. Thank you Chance and keep up with your friendly attitude no matter who you deal with More

Not Surprised that our experience at Peterson Motors BMW was prompt, friendly, and effectively solved the minor issue with our 335 Xi -- coolant needed topped off, that our experience at Peterson Motors BMW was prompt, friendly, and effectively solved the minor issue with our 335 Xi -- coolant needed topped off, we wanted the wipers changed, and the key fobs needed new batteries. We were told all the issues were under the BMW warranty for our vehicle and that no charges were due. Impressive. Thank you Peterson! More

Warranty service work It’s been a good experience, there are still unresolved issues due to parts needing to be ordered and fault codes on my car, and it’s been a little fr It’s been a good experience, there are still unresolved issues due to parts needing to be ordered and fault codes on my car, and it’s been a little frustrating, but I have every confidence that they’ll be taken care of. More

used car purchase We purchased a used BMW i3. WE live in American Falls, so it was a bit of a challenge for us to work with a dealership so far away. We dealt with Li We purchased a used BMW i3. WE live in American Falls, so it was a bit of a challenge for us to work with a dealership so far away. We dealt with Lindi on the phone; she was very helpful. Colby was the second person who helped us. Both Lindy and Colby were very helpful and knowledgeable about the car. They were both extremely considerate of Neil's allergies to perfumes, glues, etc. Colby brought all of the paperwork out to the car so Neil would not have to go in the building. It was a cold and windy day, so that was difficult for Colby. Also, a man from the parts department came to the door to speak to Neil about tires, so Neil could stay outside. We were very satisfied with the sales staff. It seemed to us that the paperwork took much more time than it should have. It took about two hours from the time we arrived until we drove away in the new car. More

X5 scream blackout I have said sales man was really professional super nice person , but not happy at all labor done in my 2007 x5 i bring cars to recall same time take I have said sales man was really professional super nice person , but not happy at all labor done in my 2007 x5 i bring cars to recall same time take care weird phenomenon happen to car for every 5 o6 starts the navafation scream goes black that really worry cause if i had ovdr heat flat tire majof enine ptoble i will no be able yo read it see it , any way Peterson had car for 2 weeks they said some kind of electrical amp module to regulate battery out point was bad at that was take care issue , over 800$ i agree , car was super professionsl Wash I HAD TO SAY WAS REALLY NICE ,, RYAN GREAT PERSON , ,, but drove back 3 hrs to sun valley area park car at home, took nap and 4 hrs later start car to take wife dinner Nav screan black again , I WAS xxxx , DISSAPONIT , I took car to bmw dealer to not mess electroonics of thesse car in any cheap garage, but seem they mechanic done nothing im same point before i took car To Peterson , spend that much money 2 days of work cause dealer 3 hours awsy fo r me ,, my wife was really mad , im fustrating thinking yo take this car and trader fof w subaru or toyota More