Back

Peterson BMW

Boise, ID

4.6
1,399 Reviews

9109 West Fairview Avenue

Boise, ID

83704

Directions

By Type

Showing 1,399 reviews

April 01, 2022

It was refreshing to call the main phone number of the dealership, get a "live" person on the phone after only 3 options to choose from, then be transferred immediatele to my service consultant, Ryan Mcca More

by sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mccalla
Apr 26, 2022 -

Peterson BMW responded

We appreciate you and your business here at Peterson BMW. Thank you for the feedback!

March 31, 2022

Madison was great, kept me informed. Thanks so much for the loaner. Appreciate the service More

by 1symeez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madison - BMW Service
Apr 26, 2022 -

Peterson BMW responded

We appreciate you and your business here at Peterson BMW. Thank you for the feedback!

March 29, 2022

Ryan in the Service department was very understanding, punctual, and informative. He was very clear with what work was being done to my car and he did a great job at telling me what service I should be do More

by ryanpotter42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
McCalla, Ryan
Apr 26, 2022 -

Peterson BMW responded

Thank you for sharing such positive feedback! We appreciate you and your business.

March 29, 2022

Ryan took care of everything coordinating service of my 430 with body shop there. I very much appreciate the service and will continue using Peterson BMW. More

by mpironi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 26, 2022 -

Peterson BMW responded

Thank you so much for posting about your time here at Peterson BMW. Thank you for entrusting our team with your service needs

March 27, 2022

Excellent service. Very sincere in their effort. Everyone is very happy to work at Peterson! It makes for a great atmosphere. Thank You, Jim More

by jpm999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McCalla, Tonya Arsenault
Apr 26, 2022 -

Peterson BMW responded

On behalf us all of us at Peterson BMW, we would like to thank you for sharing this great review about our dealership!

Apr 26, 2022 -

jpm999 responded

You're welcome. You deserve it. Jim May

March 26, 2022

We really appreciated our salesman Joel Merrell. He helped us so much and was always helpful. He did a terrific job!! More

by fancecb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Merrell
Mar 28, 2022 -

Peterson BMW responded

We're happy to hear you had such a positive experience with our Peterson BMW service team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 22, 2022

Their BMW service department and manager Rafael are amazing. I have owned 5 BMWs over the past 30 years … and have never been disappointed at any level with the quality of the personal service and peop More

by Barb K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael, Service Manager 5 stars*****, Tonya Arsenault
Mar 22, 2022 -

Peterson BMW responded

We appreciate your loyalty to the BMW brand. It just makes our day getting reviews like this, thank you for your business and we look forward to working with you again.

March 20, 2022

Worst service experience I have ever had. We usually deal with the BMW Dealers in Reno, Salt Lake or Las Vegas. The service and they way you are treated there are head and shoulders above t More

by jpnev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tonya Arsenault
Mar 22, 2022 -

Peterson BMW responded

We are sorry that your experience here was not more positive. We would like to reach and discuss what happened with you, however we are not able to identify you by the name given on this review. Our Service Director would want to make sure you got taken care of. If you would like to reach out to Raf Cuevas at 208-378-5980 he would be happy to talk to you regarding your experience.

Mar 22, 2022 -

jpnev responded

I have talked to Raf Cuevas , only person I will talk to is the General manager of the dealer

March 11, 2022

The heroic service staff at Peterson BMW, particularly Ryan McCalla, have kept me on the road through thick and thin. I have no idea how I would be able to get BMW service without Ryan's dedication and t More

by JackRock20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McCalla
Mar 22, 2022 -

Peterson BMW responded

Peterson BMW thanks you for the 5 star review! We appreciate your feedback on Ryan on our service team. He will love getting your feedback.

March 07, 2022

While waiting for car service, had very enjoyable conversation with Sales. Looking forward to the day when new vehicles are more readily available. In the interim, I'll enjoy my M550! More

by myscreenname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Arsenault
Mar 08, 2022 -

Peterson BMW responded

On behalf us all of us at Peterson BMW, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department. Please come back to visit anytime!

...
6
...