Peterson BMW

I made a service appointment two weeks ago. Car was indicating a fault with the parking sensors. Picking the car back up, the service tech explained that the system could not be repaired. There was a c indicating a fault with the parking sensors. Picking the car back up, the service tech explained that the system could not be repaired. There was a crack in a glass paneled sensor and they did not have any replacement parts. Parking sensor are pretty standard in new cars and it was really hard to believe that the dealer did not stock for these repairs, We live more than two hours away from the dealer and this was a wasted trip. Not a very successful service experience , More

Nick in the service department is top notch! Knows about BMW's old and new. I took in my 1990 325ix and he was extremely familiar. Ryan did a great job getting me squared away as well. Much appreciated. BMW's old and new. I took in my 1990 325ix and he was extremely familiar. Ryan did a great job getting me squared away as well. Much appreciated. More

Excellent and timely service. Gets my highest recommendation. We took our vehicle in for repair. We were fully informed about the status of the repair all along the war. recommendation. We took our vehicle in for repair. We were fully informed about the status of the repair all along the war. More

Seamless check in, great customer service from service advisor Jake. The service team does a wonderful job behind the scenes, I'm sure they don't get recognized enough. I am grateful to still be under w advisor Jake. The service team does a wonderful job behind the scenes, I'm sure they don't get recognized enough. I am grateful to still be under warranty for these thorough service appointments, as I understand they can be expensive. Overall, all of my experiences with Peterson have been wonderful. More

Very expensive oil change. $273. When I inquired why it was $70 more than the last two times they told me it was because I had not previously been charged for labor. They should provide the same standard was $70 more than the last two times they told me it was because I had not previously been charged for labor. They should provide the same standard of service every time. More

Ryan is my service guy at Peterson BMW. He is courteous, professional and a wonderful communicator. I never have to wonder what’s going on with my repairs, he keeps me updated via text about everything. R professional and a wonderful communicator. I never have to wonder what’s going on with my repairs, he keeps me updated via text about everything. Ryan is a great service professional and he is honestly one of the reasons Peterson BMW has become my go to for my BMW needs. More

Service experience Friendly staff, prompt handling, loaner car, great advisor. This is my fifth BMW from Petersons and the service is always great. I will buy my next ca Friendly staff, prompt handling, loaner car, great advisor. This is my fifth BMW from Petersons and the service is always great. I will buy my next car here based on service. More

Such a nice place to do business. Ryan was always available for questions. Felt they weren’t just trying to make money but make me happy! available for questions. Felt they weren’t just trying to make money but make me happy! More

Failed to Notify Us On a previous service we needed a part ordered and installed. The dealer set up an appointment the following week. They sent a reminder email and te On a previous service we needed a part ordered and installed. The dealer set up an appointment the following week. They sent a reminder email and text. I arrived on time and left the car. When I got home the dealer called and said the part was back ordered. So I wasted the morning driving back and forth. Should have been called and told not come in and saved a lot of time. The people are friendly and very nice but someone dropped the ball on this. More

Consistent Excellence Ryan was very attentive and provided great communication throughout the process. It is this kind of consistent excellence in service that provides me Ryan was very attentive and provided great communication throughout the process. It is this kind of consistent excellence in service that provides me confidence every time I visit this dealership. More