Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Peterson BMW
Boise, ID
1,399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,399 reviews
February 26, 2021
Everyone was very helpful and sent me a video of my car inspection after work was completed....finished promptly and the car looks terrific. Good experience inspection after work was completed....finished promptly and the car looks terrific. Good experience More
by Russ
Employees Worked With
Jake service writer , Tonya Arsenault
February 24, 2021
My BMW 528xi blew a rod bearing at 80k miles. I had all repairs and service done at Peterson BMW in Boise, except for 1 oil change 3 weeks prior to the car giving out. Ryan McCalla at Peterson offered a no repairs and service done at Peterson BMW in Boise, except for 1 oil change 3 weeks prior to the car giving out. Ryan McCalla at Peterson offered a no-charge, complimentary inspection and diagnosis. After looking at the car, they said that the cause of the issue wasn't apparent and it didn't appear to be negligence on my part or the part of the shop that did the oil change. The quoted cost for a new engine through Peterson was more than the value of the car. I asked Ryan to see what they can do internally to figure out a reasonable solution. Ryan said he would "Go to bat for me" with Peterson management and that he'd get back to me the following Tuesday. There was no communication from Peterson that Tuesday. I sent an e-mail Tuesday asking if any progress had been made. Ryan ended up calling me back late Wednesday...after I called and left a message just prior. When speaking on the phone, Ryan did not mention a conversation with his manager until I asked him about it. His response was, "I spoke to my manager in passing. It looks like we won't be able to do anything for you." Speaking to management in passing is not "going to bat" for a customer. Ultimately, Peterson posited no viable solutions, though acknowledged that a BMW should not "blow up" at 80,000 miles. To add salt to the wound, My wife facilitated the tow and was charged $145 by Peterson for the "complimentary" inspection. It's very shady to add charges after the fact. I'm very unhappy with BMW, Peterson BMW and Ryan. More
by TG
Employees Worked With
Ryan McCalla
February 24, 2021
I'm happy with the work Peterson BMW did for us following an accident with our one-year-old M car. They adjusted the alignment of sensors and cameras, and tested the associated electronics. an accident with our one-year-old M car. They adjusted the alignment of sensors and cameras, and tested the associated electronics. More
by myscreenname
Employees Worked With
Jake
February 16, 2021
Everyone at this particular standing was amazing, especially the mechanic that worked on my car. He was clear and considerate when I didn't really know what was going on. Thank you to that specific m especially the mechanic that worked on my car. He was clear and considerate when I didn't really know what was going on. Thank you to that specific mechanic. Great guy More
by seth
Employees Worked With
Ryan McCalla
February 13, 2021
Very helpful with scheduling appointment and taking care of key battery and answering my questions. Kept me updated and my car was ready on time. Appreciated everyone wearing masks. of key battery and answering my questions. Kept me updated and my car was ready on time. Appreciated everyone wearing masks. More
by Mindy
Employees Worked With
ryan, service advisor
February 11, 2021
Super friendly and quick service with on time appointment. Fast in and out with comfortable waiting area. Made sure I was comfortable and kept me updated on time frame. appointment. Fast in and out with comfortable waiting area. Made sure I was comfortable and kept me updated on time frame. More
by Ken1940
Employees Worked With
Jacob Pereyra
February 10, 2021
Excellent service, explanations of what happened..ryan is fantastic , thank you for taking the time with me and helping me understand that wiring coupling, fa fantastic , thank you for taking the time with me and helping me understand that wiring coupling, fa More
by Al smith
Employees Worked With
Tonya Arsenault
