Peterson BMW

Numerous visits here, I know what I'm getting into pricewise and while expensive, they do good work. If you're lucky enough to get Jake as your service rep, it's a good day. He's really patient, kno pricewise and while expensive, they do good work. If you're lucky enough to get Jake as your service rep, it's a good day. He's really patient, knowledgeable, and clear on what needs to be done. I took two stars off because my car was filthy when I picked it up, very disappointing. I know they have a wash and that should have been done before handing the car off. More

Service department could not be better! I was greeted by name when I walked in at my appointment time, given the price upfront and the timing expectation. They sent a video of the service check as well. Ver name when I walked in at my appointment time, given the price upfront and the timing expectation. They sent a video of the service check as well. Very considerate service. More

Due to the distance to the dealership, I left the car for a week. The repair took longer than anticipated but Ryan explained that his team of mechanics down two people. Just as I arrived home, the brake ligh a week. The repair took longer than anticipated but Ryan explained that his team of mechanics down two people. Just as I arrived home, the brake light came on. I checked and the reservoir was low. Not so sure about their 10 point inspection. More

Service writer Jake was excellent and the service work done was completed expeditiously even though the fuel pump required came from NJ? Fuel Pump recall? done was completed expeditiously even though the fuel pump required came from NJ? Fuel Pump recall? More

Great service and customer service. They go above and beyond in their customer service, they ordered an Uber for me since their driver was doing other drop offs and pick ups and wasn’t going to be back f beyond in their customer service, they ordered an Uber for me since their driver was doing other drop offs and pick ups and wasn’t going to be back for a while. More

Peterson was available to replace my tires same day ( kinda of an emergency) with what at first seemed to be a rather limited tire type at a competitive price . Easy shuttle arrangements and proactively kinda of an emergency) with what at first seemed to be a rather limited tire type at a competitive price . Easy shuttle arrangements and proactively looked at future service needed (included in my lease) and took care of that too. Very happy More

Quick service, friendly and knowledgeable staff. Ryan was a pleasure to work with. I was surprised the car was not washed. I’m annoyed that the survey has a minimum amount you have to put on paper a pleasure to work with. I was surprised the car was not washed. I’m annoyed that the survey has a minimum amount you have to put on paper More

Ryan and his team did a great job on our BMW. I appreciate their expertise and professionalism. They always take great care of us. Thank you Ryan! appreciate their expertise and professionalism. They always take great care of us. Thank you Ryan! More

Loved the video of my vehicle's inspection. I was something they hadn't done before, and I thought it was a nice addition. to the written report. something they hadn't done before, and I thought it was a nice addition. to the written report. More

Very efficient and courteous. It’s not his fault but Very efficient and courteous. It’s not his fault but this is the 5th X5 I have had and I have always had loaner cars available and my vehicle has al Very efficient and courteous. It’s not his fault but this is the 5th X5 I have had and I have always had loaner cars available and my vehicle has always been washed every time. More