Peterson BMW

First time experience with Peterson Service Dept. We live out of town and had a recall service done. While we there thought we may as well have a couple of other little issues looked at. Curtis Pratt We live out of town and had a recall service done. While we there thought we may as well have a couple of other little issues looked at. Curtis Pratt gave us a beautiful loaner car to we could keep some other appointments while our car was in repair. Curtis was very friendly and professional at the very beginning. Everything we had done has been completed to our utmost satisfaction. We will be returning. Mike and Carolee Smith More

Oil Change Always very helpful, and knowledgeable. Great to be able to get a ride home while the car is in for service. The only bad aspect is how much I drool o Always very helpful, and knowledgeable. Great to be able to get a ride home while the car is in for service. The only bad aspect is how much I drool over all the other vehicles while I'm there. Well actually that's a good thing. I feel like a kid in a candy store. Car always feels really happy when it's done. More

Did all as expected and quickly Went in for a airbag recall issue. They called as soon as the part was in, got me in for an appointment that same afternoon. Service was friendly and Went in for a airbag recall issue. They called as soon as the part was in, got me in for an appointment that same afternoon. Service was friendly and fast and got back a nice, clean, just washed car in less time than expected. More

Peterson Service Department Experience I received excellent service from Curtis and the service technicians when my BMW was in for scheduled maintenance. Great friendly people, excellent wo I received excellent service from Curtis and the service technicians when my BMW was in for scheduled maintenance. Great friendly people, excellent work and clean facility. More

Quick, easy, affordable Curtis and Rafael! These guys are the best. Thank you for all your help. I truly appriciate great service. The car wash is icing on the cake! Curtis and Rafael! These guys are the best. Thank you for all your help. I truly appriciate great service. The car wash is icing on the cake! More

Don't Go Anywhere Else! I love Peterson BMW. Their customer service is the best I have ever experienced, they make you feel like you are their only customer and go above and I love Peterson BMW. Their customer service is the best I have ever experienced, they make you feel like you are their only customer and go above and beyond to make sure you are satisfied. More

A Life-Saver! Thanks to the service team at Peterson BMW for helping me out when I needed my window regulator fixed. They got me in and out in less than an hour wit Thanks to the service team at Peterson BMW for helping me out when I needed my window regulator fixed. They got me in and out in less than an hour without an appointment. I would recommend them. More

Changing out snow tires I brought in our X5 to have the snow tires replaced with the regular all season tires since the weather has changed in Idaho for the year. I brought in our X5 to have the snow tires replaced with the regular all season tires since the weather has changed in Idaho for the year. More

Great Service The car was in for scheduled maintenance. They were quick, friendly and even washed the car! Thank you Peterson BMW for a great experience. The shuttl The car was in for scheduled maintenance. They were quick, friendly and even washed the car! Thank you Peterson BMW for a great experience. The shuttle service was nice as well.. The driver took me all the way across town. More

Poor service, poor communication and a very unhappy customer After having spent approximately $3,000 spent over two service calls meant to address my car's problems I just had the chance to drive the car again t After having spent approximately $3,000 spent over two service calls meant to address my car's problems I just had the chance to drive the car again this past weekend only to find that the same issues still exists. It concerns me that the car was returned without having addressed the underlying issue, yet I was charged for an expensive repair that was supposed to have corrected the car's problem. It also concerns me that, even after explaining how to recreate the malfunction, the car was not tested to ensure that the problems I had identified had been corrected. I am at a point where I am concerned the money I have spent on repairs were not addressing the car's real issues and that your dealership is not able to provide the service the car requires. The repair issues were compounded by customer service issues including; having to make three phone calls over a 4 hours period to just find out if I could pick up my car, being given a date as to when the car would be ready and then not being notified the car was not ready (I live 2.5 hours from the dealership and had to arrange for a ride from friends) as well as being made to feel like the poor repairs and service were somehow something I just had to live with. More