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Peterson BMW

Boise, ID

4.6
1,399 Reviews

9109 West Fairview Avenue

Boise, ID

83704

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Showing 1,399 reviews

March 03, 2024

Preface, I am not an Idaho resident. I bought a very nice, lease return, 2021 BMW X-5 45e, executive addition in Seattle. During the trip to Boise, a rock hit one of the Laser head ligh More

by Thankful
Service Communication
Recommend Dealer
Yes
Employees Worked With
NEVER saw Tonya. Brad, Service Department Deserves 6 Stars
Mar 15, 2024 -

Peterson BMW responded

Thank you for taking the time to share your experience with us at Peterson BMW. We are thrilled to hear that you had such a positive interaction with our team, especially Brad in the service department. We understand that accidents happen, and we are glad that Brad was able to assist you promptly and professionally with the replacement of the cracked headlight lens. Our team always strives to provide top-notch service and ensure that our customers feel valued and taken care of. We appreciate your kind words and your service to our country as a Veteran. It was our pleasure to assist you, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Peterson BMW!

February 17, 2024

Working with Peterson BMW was one of the best dealership experiences I’ve had in 25 years. Everyone was very kind and knowledgeable, I left feeling like I really got the best service from their service depa More

by girl mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Olsen
Feb 20, 2024 -

Peterson BMW responded

We're absolutely thrilled to hear about your positive experience with Peterson BMW! Providing exceptional service and ensuring our customers feel valued and understood is always our top priority. Thank you for choosing Peterson BMW for your service needs, and for your kind words and referrals. We look forward to serving you and your friends in the future!

January 14, 2024

I am writing this review about an issue I encountered with Peterson BMW in Boise, Idaho. Recently, we purchased a Toyota Highlander from them and unfortunately, the management team and experience was More

by Once Life
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Whipple, , Tonya Arsenault
Jan 19, 2024 -

Peterson BMW responded

Thank you for bringing this matter to our attention. If you have any additional details or concerns, please feel free to reach out directly to our General Manager at 208-378-5980.

Jan 19, 2024 -

Once Life responded

I’ll be happy to talk with him. All I ask is for you guys to hold yourself accountable. You know know this is not right. What I am asking is for Peterson BMW to make it right and I would be happy to delete all of my reviews.

August 04, 2023

My husband and I ordered a 2024 BMW X5 from this dealership. James Brandner was our sales guy. He was amazing to work with and kept us updated the whole way as to when our car would arrive. My husba More

by Angela Raney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Brandner, Tonya Arsenault
Aug 15, 2023 -

Peterson BMW responded

Thank you so much Angela for this awesome review! We are so happy that James made your experience here at Peterson BMW memorable one. We hope you are loving your new X5!

May 06, 2023

I requested a test drive of a 2015 M235i with the Lexus salesperson for Saturday April 30th as the car was a trade-in for a Lexus. I offered to take off work early on Friday the 29th to get on it as I kne More

by deville83705
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Jenkins, Dan Rodriquez
May 09, 2023 -

Peterson BMW responded

Congratulations on your BMW! We are so glad that we were able to turn your day around and find a vehicle for you. We appreciate your business as well as the kind things you had to say about Michael and our team here at Peterson BMW. We hope you are enjoying your 230i--have a great week!

August 22, 2022

Thanks so much for fixing my flat tire on the same day I called. Very responsive and quick team! Did a great job. More

by Colby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Arsenault
Sep 01, 2022 -

Peterson BMW responded

Thank you so much for your review! We were glad to help.

August 19, 2022

Ryan in the service department always goes above and beyond, is knowledgeable and thorough in his follow through. More

by gonzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McCalla
Sep 01, 2022 -

Peterson BMW responded

Peterson BMW thanks you for the 5 star review!

August 11, 2022

Excellent customer service, friendly employees, and CONSTANT communication! I love getting texts updating me on my vehicle when I bring it in for repair. I love the video link they send that shows my v More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McCalla
August 10, 2022

Peterson's has always been very helpful with repairs to my cars. They take the time to explain what the issue is and listen to my concerns. Thank you! More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McCalla
August 10, 2022

$175 for an oil change and no car wash after the service work was completed. But there is a voucher for a car wash I was told, after receiving no voucher after picking up the vehicle. Seems like a very poor More

by jeffrey.harlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan McCalla
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