Peters Honda of Nashua
Nashua, NH
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The treatment that we received recently from Gary and Mike was top flight: low key, authentically friendly, timely and competent. On a day that he was under obvious pressure to satisfy other customers in Mike was top flight: low key, authentically friendly, timely and competent. On a day that he was under obvious pressure to satisfy other customers in addition to us, Gary remained attentive and courteous, and kept the process moving. His good humor helped to make the inevitable wait time more bearable, and he answered all of our questions clearly and candidly. The only reason we didn't give straight "5's" is because the price on our new Fit was non-negotiable. But, we acquired the car that we wanted without feeling that we were "taken" or manipulated. Overall, it was the best car buying experience that we've ever had, and we highly recommend Peters Honda, and Honda vehicles themselves. More
poor service. very pushy sales people. constant phone poor service. very pushy sales people. constant phone calls at home/work poor customer service try to "twist your arm" to purchase other vehicle poor service. very pushy sales people. constant phone calls at home/work poor customer service try to "twist your arm" to purchase other vehicle then what you were looking for. would NOT discuss trade in value/offer and said you would NOT get financed......we purchased a new 2009 at a competitors location, and paid off our 2002 in FULL DO NOT DEAL WITH THIS COMPANY More
We just bought a 2010 Honda Pilot from Tony at Peters Nashua. He and the floor manager were great to work with and very expedious in their decision making. We were prepared to buy a Pilot from another Nashua. He and the floor manager were great to work with and very expedious in their decision making. We were prepared to buy a Pilot from another dealer, however, at the last minute the other dealer said it would be another 1 1/2 - 2 weeks before they had the car. I called Tony on a Friday evening and he confirmed that he had the model we were looking for in stock. We discussed general pricing over the phone since we live in Mass. and did not want to make the 45 minute drive to Nashua if we were far off. We were not far off in pricing and ended up getting a great price from Peters Nashua at slightly below invoice! Tony was prompt in meeting us at the dealership and had a friendly "can do" personality. he was very knowledgeable of the car and didn't hassle us with the typical sales pitch that others focus on which we really liked. The "negotiation" between us and Tony and the sales manager was quick and painless. We ended up buying the car on that night within 1 1/2 after arriving. We picked up the car Saturday morning after it was detailed and prepped. All in all it was a real easy and pleasant process working with Tony and the team at Peters Nashua. We had been to 9 other dealerships and this one was the best we dealt with. No games, great pricing and great to deal with!! I would definitely recomment Tony and Peters Nashua. More
We started looking for a CR-V in Nov '08 and didn't buy until Jul '09. From the beginning Peter's Honda was the price leader of the dozen dealerships within 60 miles. Through all of this, Matt Atherton w until Jul '09. From the beginning Peter's Honda was the price leader of the dozen dealerships within 60 miles. Through all of this, Matt Atherton was very friendly, quick to respond to emails, forthcoming with news of incentives and at times had the patience of a saint. I highly recommend this dealership and especially Matt. More
I hate car dealerships, and the feeling is mutual. But for some reason, Peter's Honda was an entirely different experience from the torture I normally associate with buying a new car. One thing to put for some reason, Peter's Honda was an entirely different experience from the torture I normally associate with buying a new car. One thing to put everything else in perspective is the following: I'm a dealership's worst nightmare. I come into a dealership with tons of research under my belt, a very specific maximum figure I'm willing to pay, and a bad attitude. I do believe that dealerships probably don't make money off of me; I'm more of a write-off, where they can raise their overall figures by selling me a car at a loss. So I end up getting treated worse than even the average prospective customer, because they generally know that I'm not really "commission material." But at Peter's, that didn't matter. They still treated me like royalty - okay, petty nobility, but still someone important. This may be a general trend at Peter's, but I attribute it mostly to two factors - Gary Tulchinksy, the salesman, and Zoey Lane, his boss, a kind of general manager for the floor. By the time I started talking to Gary, I had already talked to about a dozen Honda and Toyota dealerships in southern New Hampshire and Boston's "North Shore". Of course I wasn't eager to spend more Verizon Wireless peak-time minutes talking to another dealer. But it was a different experience with Gary at the outset. Part of this was his very personable and - believe it or not, in this industry - humble manner over the phone. Part of it was that he seemed like a real authority on cars in general, and the 2009 Honda Civic in particular, and he actually found ways of making the topic interesting. It's important to understand that I'm not a "car" guy, and in fact, I'm not much of a consumer in general. I had quickly gotten tired of hearing sleazy sales-guys in white shirts telling me that I'm really "excited" about their car, because I don't get excited about merchandise. But with Gary, the impossible happened: I got excited about a car, particularly the Honda Civic. Gary lined things up so that when I arrived at Peter's of Nashua, sometime close to closing time on a cold March (2009) evening, a spankin' new silver Civic LX was waiting for me, with the motor running, the heat on, and all of two miles on the odometer. Gary explained things about "aerodynamics" and "wind resistance", and suddenly I appreciated the sleek-ish space-age thinness of the Civic, and I could imagine those attributes working to save me money on gas. He also made me appreciate how comfortable the Civic was to sit in it - or lounge, really - and I suddenly saw this "for sale" item as kind of a minor masterpiece of engineering. I'm not exaggerating when I say that I appreciate cars now when I'm on the highway, although prior to meeting Gary, they seemed more like obstacles to my commute. It's like the 10th grade art teacher who suddenly turned you on to Michelangelo - only, admittedly, in this case, it's about cars. The best part, though, is Gary bent over backwards not just to get me exactly the price I wanted to pay, but also to get Honda financing for it. I consciously indulged in a slow, agonizing bidding-war-by-phone between Peter's and Auto Fair. Auto Fair got nasty over it almost immediately; between their nickel-and-diming, nominal drops in price at each turn, came invective about how "we will beat Peter's whatever it takes" and a fair bit of hostility and condescension towards me, with the standard head-gamey touch of pressure and ultimatum. [I never told Mr. AutoFair that "the other woman" was Peter's but somehow he figured it out.] Gary was entirely different - very mellow, and accepting of my self-serving exploitation of market forces. Moreover, he managed to make a quantum drop in the bidding process that made me no longer interested in playing the game; I just accepted his price, and was happy not to take any more calls from Vanity Fair - I mean Auto Fair. [It's worth noting that all the other "players" fell out of the bidding very quickly. Most entertaining was Commonwelath Motors - the so-called "Shop Us Last" people; they stopped talking about how they'll beat any price once I told them what Gary had settled on for a price, and suddenly the telemarketing campaign crashed to a halt.] I have to credit Gary's boss, Zoey Lane, as well, because she was very helpful in the process of settling on an excellent price and working on getting the financing I needed. Also, I met her and she was very friendly, as opposed to "Friendly!!" What she had in common with Gary, more than any thing else, was the feel of being actual human beings in an industry dominated by life-force-draining automatons. And Gary obviously had an excellent working relationship with her, in which they genuinely liked and respected each other. Gary told me in some detail about how much he liked working for Peter's, in contrast to his experience at other dealerships, and what a wonderful boss Zoey was. So I'm thrilled with Peter's Honda in general, and with Gary and Zoey in particular. Don't "shop [them] last" - shop them first, then go get abused and nickeled-and-dimed by the competition as much as you feel thoroughness or "fairness" requires - and then go back and close the deal with Peter's Honda. And if you can, make a point of asking for Gary. He won't mind if you pump him for information about the cars - even "other" cars like Toyotas - and you won't just get a good price; you'll get an education, and a surpringly good experience - in a car dealership, of all places. More
We got a great car for a great price. I feel that, being prepared, I bargained well, yet never felt as though anyone was offended. I never felt pressured and always felt that the salesperson and managers wa prepared, I bargained well, yet never felt as though anyone was offended. I never felt pressured and always felt that the salesperson and managers wanted a win-win situation, which we all got. I look forward to doing business with Peters Honda for many years to come. More
We learned more about Hondas from Chris than we had at previous dealers we had visited. He helped us negotiate a good price for our used Honda Accord and made sure it was in tip top shape for us. Dan and previous dealers we had visited. He helped us negotiate a good price for our used Honda Accord and made sure it was in tip top shape for us. Dan and Peter were also helpful and courteous in all our dealings with them. More
Gary Tulchinsky was a pleasure to work with. He showed us cars and around the dealership. After we bought the car he set aside time for us and we were able to pick up the car with no problems. I would recome cars and around the dealership. After we bought the car he set aside time for us and we were able to pick up the car with no problems. I would recomend both the salesperson and the dealership. James Siekaniec More
Car shopping at Peters of Nashua was the best experience I could have had! I am a first time car buyer and I was unsure how this whole car buying thing was going to go. My father and I went all around NH lo I could have had! I am a first time car buyer and I was unsure how this whole car buying thing was going to go. My father and I went all around NH looking for the best prices and everywhere we went we just got swamped by young, tan guys in cheep looking button downs. So by the time we got to Peters of Nashua, I didn't hold out much hope. But we were able to walk around the lot and take our time looking at the cars. There were no mosquito-ish sales people looking to nab you and your money. When we entered the dealership building there were plenty of knowledgeable and professional sales people to help us. Gary Tulchinsky was our salesman and he was just great! He sat us down and gave us the no frills deal we were looking for. He spoke to us like human beings not open wallets!!! He was up front and honest with us (something we did not find at, even, other Honda dealerships). We didn't need to argue on a price. We got the facts about the cars I was looking at, and he was even willing to stay after the dealership closed so we could take our time test driving and making our decision. In the end we decided to lease a brand new car. Another thing, when it came time to test drive, I was handed the keys and was told "Have fun, I'll see you when you get back." It was such a relief to not have a salesman in the car while I was test driving. I didn't feel nervous taking the car out, and I didn't get that "driver’s license test" feeling I got when I had to test drive at other dealerships. And Gary was so good at explaining the difference between leases and buying outright. He stepped us through the xxxxxxand con’s of leasing and our options at the end of the lease. I don't think I would have leased a brand new car if it weren't for Gary and this awesome dealership. I highly suggest shopping this dealership, you won't be disappointed. More
I felt all of these people made my experience positive and quick. they were very accomidating as to the time of pick up as well as to our needs of when to drop off cars for trade in. They arranged for t and quick. they were very accomidating as to the time of pick up as well as to our needs of when to drop off cars for trade in. They arranged for the mini van to have a DVD installed and had the job complete before we closed on the financing to take cars home. they were amicable, wonderful friendly, prompt funny, humorous and accomodated every request! More