Peters Honda of Nashua
Nashua, NH
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I took my car in to have the brakes checked. They called me back said the braes were fine. I drove the car home and noticed it had a very bad shake. I called them and told them I did not feel safe driving t me back said the braes were fine. I drove the car home and noticed it had a very bad shake. I called them and told them I did not feel safe driving the car and that the shake was pretty bad and that I thought that they must have not tighted all the lug nuts on my tires when they put them back on. They towed the car back, called me and said everythign was fine and they had in fact tightened the lug nuts. They said either something was wrong with one of my tires or I hit a pothole. That was in December around Christmas. It is now Feb. 3rd and I am 8 1/2 months pregnant and the shake has still not gone away and there is now a noise that has started in the left front end. I took my car to another honda dealer and was informed that not only did Peters miss some obvious problems, they also did not tighten any of the lug nuts on my front left tire. As I said before, I am 8 1/2 months pregnant and I drive and hour every day - what they did was totally irresponsible and unacceptable. Everytime I have ever used them they seem very offended when I call and tell them what the problem is. This time they proved that they really could care less what the customer says. More
Buying a new car was something I was dreading, but each visit to Peter's (and we visited 3-4 times!), was a pressure-free, pleasant experience. We did not get any "games" as we had at other dealerships. On visit to Peter's (and we visited 3-4 times!), was a pressure-free, pleasant experience. We did not get any "games" as we had at other dealerships. On our first visit we met Dan (Sales Manager) and again he was straight forward and asserted no pressure or typical sales tactics. We then worked with Chris Cannata for about a week before making our final decision. Chris kept open communication with us, again with no pressure or sales tactics. He is a straight forward guy who allows you to take your time and come to your own decision. We feel that we got a great deal and just as importantly, we got treated as friends, not customers! Sure, many dealerships may match the price, but we went with Peter's because of the personal experience and how easy they made it for us. Both Chris and Dan are class acts and in my opinion they demonstrate how the car buying process should be! More
We purchased a 2010 Honda CR-V EX from Matt Atherton at Peters Honda, and it was the most pleasant experience I've had with any dealership to date. We walked in and were able to get a test drive immediate Peters Honda, and it was the most pleasant experience I've had with any dealership to date. We walked in and were able to get a test drive immediately in one of the many vehicles they had in stock (we had visited other dealerships in Nashua for comparison to other makes of SUV earlier in the day, and the selection at Peters was by far the best). Negotiation was fairly low pressure and there was a minimum of back and forth during the negotiation (none of the typical "let me check with my manager... oh, we can't possibly do that price" back and forth that I've endured hours of at other dealerships before, and none of the "forgetting" about promised discounts or other funny business), and I felt that we got a fair deal on the CR-V. We were able to pick up the vehicle the next day (our choice), and the finance department was reasonably quick to deal with; like everybody they want to sell you extended warranties, maintenance contracts, gap insurance, etc., but even there, they aren't overly pushy. We got a roof rack installed next weekend (which we had purchased but wasn't included initially due to us purchasing the vehicle on a Saturday evening), and that was installed well, and fairly quickly for us, at no additional cost. Overall, I was highly satisfied with this dealership and will recommend them to any family and friends looking for a Honda in the future. More
I just bought a Honda Insight a few weeks ago from Peter's. This was actually my second new car purchase this year from Peter's (first purchase was a Kia). I specifically sought out Gary Tulchinsky Peter's. This was actually my second new car purchase this year from Peter's (first purchase was a Kia). I specifically sought out Gary Tulchinsky as my salesperson as he makes the car buying experience pleasant. Gary knows his products, makes informed recommendations, and gives you time and space to come to your own conclusions. For this purchase I did visit other dealerships and felt that Peter's -- and Gary in particular -- give you the attention, relaxed atmosphere, and overall buying experience that a customer deserves. More
I had purchased a CRV from Bob in 2005. Me & my wife has an excellent experience with Bob. He was very professional and was not pushy at all like other car salesmen out there. Overall we have a very good ex an excellent experience with Bob. He was very professional and was not pushy at all like other car salesmen out there. Overall we have a very good experience. Granted his initial price quote was much higher but he immediately matched the price of the best deal I got from one of the other CRV dealer. Today we visited him again to enquire about Insight. He was the same one gentleman like he was a few years back. Unfortunately Insight didn't fit my height. More
Gary was extremely helpful during the purchasing process. He is very knowledgeable, courteous, professional, and personable. At no time did we feel as though we were being pressured into a vehicle. In He is very knowledgeable, courteous, professional, and personable. At no time did we feel as though we were being pressured into a vehicle. Instead we felt as though we were being fully assisted to get the best vehicle and best deal for us. Thank you to Gary and Peter’s Honda for a great experience. Pat and Jen, Salem NH More
Well thanks to Peters I didn't even know this site even existed until now. A friend mentioned it to me and suggested since I am always pushing people to go there, I should share my comments with others. existed until now. A friend mentioned it to me and suggested since I am always pushing people to go there, I should share my comments with others. So, as of yesterday my family just bought our 3rd Honda from them this year (2 Civic's and a Pilot) and that's about the 10-11th car we've purchased from them total. Why Peters? -1- Best Staff and best pricing - Their staff is always friendly and approachable, always putting the customer first and you never feel like you or your weird questions about a car,features,financing,etc. are out of place. Generally speaking, I hate dealerships, but I have to admit the atmosphere at Peters is really one that is comfortable and I love working with the folks there. Step 1 to a good relationship is having a staff that people enjoy interacting with, they have that down pat. This is also reflected when it's buying time as well, it's nice. -2- Low pressure/no games - They only wanted to sell me a car that I wanted, and only if I wanted to buy it. It sounds weird, but I am sold on this philosophy. While they will still manage to sell you a car, it isn't "come in, sit down, lets write down all your info so I can THEN listen to what you want". I recently came to the conclusion that Peters is the only place that actually seems to empower YOU to make up your mind what it might be that you want to own. Don't get me wrong though, the last Civic I definitely needed some help with and (more on that later) they stepped up to the plate. I'd also like to use the term 'sales efficiency' here, as I feel like the bargain process over buying my cars from them has gotten significantly reduced...I believe this is because I don't have to deal with the typical "oh but this is the last car EVER and if you don't buy it TODAY the planet will implode!" type of jive, I express hey I want to buy a car and here are my terms - and we work together to come up with what works. It's a pretty cool method of doing business. -3- Great Service/Parts - I will admit, 98% of my experience with Peters was in the sales realm. This is only because I am an ethusiast and do all my own service work on them in my own shop via the factory manuals. However, I still like to give their parts dept. my business on OEM fluids/filters/parts when practical because they always seem to have it in stock or by tomorrow morning, and again are always friendly and helpful like the rest of the folks. The same goes for service, occasionally there are service bulletins or recalls that require a visit to the dealer. While dealing with the writers is always pleasant, I've never gotten home to find they forgot to tighten something or carelessly threw something back together to get it done in time. When I had a problem with TPMS once, we thought it was the tire really just being low and away I went until it occurred again. Upon the return visit without my prompting, the inspected and refreshed the TPMS on all 4 wheels as a good faith measure. Maybe I come across as anal retentive or something? but I appreciate they took the extra time to give me the peace of mind. Since this is a dealer rating site, I thought that I should mention that first in fairness. However I also thought I should throw an honorable mention in here for Gary Tulchinski aka 'Gary Tall' of Peters Honda. In searching for some leftover vehicles I was searching a few Honda dealerships (since you're always going to get the best deal with whats on the lot sometimes you can't choose). Since my former salesman at Peters had moved onward and upward I was introduced to Gary on a recent visit there. Meeting him, I was in my crux of what to get. I was bouncing between a new Ridgeline (what I currently had) or maybe stepping into an Accord or Civic as I am doing a lot more commuting these days. Let me just say it was clear by visits to other dealerships, they just wanted to sell me a car, didn't really matter what - but I should definitely buy it then, from them! Gary's approach to the equation was pretty much that he was willing to sell me all of them or none of them. Didn't matter when at all. Don't get me wrong, he also offered me his insights from his point of view, but I could clearly tell it wasn't in the 'yeah but the ridgeline has the most margin so that what you need' sort of way that some others had. Gary also insisted I drive them all on the same day so I could more immediately compare. I challenged this, so we did take an accord out. Normally I am 'decide and execute', but this time I knew I wanted a new car but wasn't sure which direction I should really turn in a real odd place for me. I'll just say that discussion with Gary was the first of many test drives and discussions to follow. I then horrified my wife that first night when we got in the car by telling her "well I am not really sure what I want, but I do know that I will come back to see him and we'll figure it out". Typically the sales folks are a means to an end for me, so that was a bit out of character for me and clearly my wife thought I would be coming home with all 3 cars now that I'm actually relying on a salesperson for help with this ;) Though I feel Gary really personifies most of that which I've found at Peters for years: A great salesperson who is really really well informed on his products, keeps in touch with his customers (in a sense that he had real world feedback on certain questions I had and in one case put me in touch with someone who owned the car I was really on the fence regarding - at their OK of course) and you can tell has been doing this awhile and I don't mean that in a bad way at all. A really great person that just happens to sell cars, and that is pretty much what I have come to expect at Peters. So sorry for the really long writeup, but I have been buying cars there since 2001 for myself and my family, and will continue to as long as they'll continue to take good care of me :) Thanks -Chris aka HondaAddict More
Luke was the most persistent, yet kind dealer we have ever met. He was really lloking out for our best interest in a vehicle and made our buying experience the best at Peter's Honda. Cheryl was helpfu ever met. He was really lloking out for our best interest in a vehicle and made our buying experience the best at Peter's Honda. Cheryl was helpful when the time came to make a deal for us. She assured us of the best deal possible, and came through. More
I am 22 years old, and when I decieded it was time to get a new car, my father said that there was "no way that I was going by myself, I would get walked all over." To both of our disbeliefs I had the exact a new car, my father said that there was "no way that I was going by myself, I would get walked all over." To both of our disbeliefs I had the exact opposite experience working with Gary. My dad went with me the first night, when I test drove (and fell in love with) the '09 Accord Coupe. After the drive, Gary spoke to ME, (and not to the man I was with, problems that an independent young woman NEVER wants to encounter), about the specifics of the car. I left that night knowing that I could not realisitcally afford the payments and decieded to go try a few other cars. On the drive home, my dad and I agreed that I would be perfectly "safe" going by myself due to Garys helpful, but NEVER pushy personality. I did test drive other cars, but Gary knew how badly I wanted the Accord that I first drove. He knew what I could afford, and worked it out so that I was able to get into that car. I could't be happier with the experience, or the car! I live an hour away from the dealership, but Gary communicated with timely emails to update me during the process of getting me the financing that I needed. I recommend this dealership and Gary to anyone who reads this! More
Without a doubt the most enjoyable car buying experience I have ever had. I am 52 years old and have been in some type of sales most of my life. I had done my homework before going into the dealership. I I have ever had. I am 52 years old and have been in some type of sales most of my life. I had done my homework before going into the dealership. I was treated with respect the entire time. My information I had read about the car I wanted, was accepted and put to good use. The car I wanted was not on the lot, it was found and brought to Peter's for me, in the color I wanted and the exact model I wanted. The dealer added accessories that I wanted, quickly with a clean install. As I started looking for a new car in the middle of the clunkers program I already knew I did not qualify. So I let Bob and Dan know that I was not in a big hurry and to take care of the rush from the program. I was kept updated as well as questions answered quickly via email (my prefered way to communicate. The pricing was fare all around. I left feeling like I and Peters both got a good deal, not something that happens very often with any type of purchase. More