Peter Pan BMW

Only reason visited Peter Pan is service and location... Send my car in for service ( under warranty) and informed service advisor of the problem, have to pay for part which is not covered, no problem but Send my car in for service ( under warranty) and informed service advisor of the problem, have to pay for part which is not covered, no problem but the issue still exist. Informed service advisor of the issue, was requested to return to the dealership that same day. After checking with service technician, I was informed that it was okay... drove my car about 1000 feet, along El Camino Real (intersection at Hillsdale) the issue still exist. Telephone service advisor, no response, only thing to do is to leave a message. It has since 2 weeks, no return call....problem still exist even though I had to pay. Left another message to service advisor today (4-8-08, 3:15pm) Still awaiting for return call! More

They act like they are doing you a huge favor to service your car, instead of treating you like a valued customer. They are arrogant and not at all helpful. I bought my car from them and would rather take i your car, instead of treating you like a valued customer. They are arrogant and not at all helpful. I bought my car from them and would rather take it to the gas station on the corner than let them touch it again. I have written to tell them of my experience and give them a chance to make it right; they have never bothered to respond, which is a response in itself. More

I use this dealer for scheduled maintenance on my 04 330CiC (and soon my 07 335i when it's due for service). Never a problem to get a scheduled appointment, and it's close to work. The shuttle servi 330CiC (and soon my 07 335i when it's due for service). Never a problem to get a scheduled appointment, and it's close to work. The shuttle service is convenient, and for major inspections, an Enterprise rental is arranged. And I don't insist on a new BMW replacement car, as I would only drive it 5 miles roundtrip. More

IT was the worst experience I had ever bad. Does not even deserve a star on the rating. I was shopping with my friend for a BMW 3 series. So we went down to dealship. first. we try to ask him to tell us som deserve a star on the rating. I was shopping with my friend for a BMW 3 series. So we went down to dealship. first. we try to ask him to tell us something good about the car, he said, every thing. everything is good. What a answer. very helpless, to me, it seems that guy has not be trainned. so no instruction on the car, before we test drive it, he come straight to the price, he is wonder if he can sell us the car today. HELLO, WE DID NOT EVEN SEE IN INTERIOR OF THE CAR, NOR TEST DRIVE. What is in his mind? just try to force us to get the car? DAh....after test drive, we friend doesn't like it for some reason. You know what he told us.... I should notice you guys are not the people that shop in Macy's and northstrom, you guys just shop in Kmart. you guys should stick with driving JAPANESE CAR? HELLO? what the??? just because i drove a Honda CRV? he said to us. IS THAT THE WAY OF DOING BUSINESS? More

This service organization does not accept responsibility for work poorly done, despite charging substantially more than aftermarket service shops. Buyer beware. for work poorly done, despite charging substantially more than aftermarket service shops. Buyer beware. More

I visited the Peter Pan dealership many times to buy a high end 5 series and have also dealt with their service department both in person and on the phone. I found their service to be extremely lame, bot high end 5 series and have also dealt with their service department both in person and on the phone. I found their service to be extremely lame, both in terms of friendliness and quality. I have been left unattended looking at cars many times and had to come back. The main sales person (a guy with a strong Russian accent) was rude and unfriendly asking me on my first visit a 'What do you want?' without any introduction. The second time he said 'What do you want this time?'. I dealt with him again during the sales process when the sales guy I was with asked for the keys of a car to do a test drive. He gave us a grumpy look and said 'You'd better be sure you want to buy the car.' I was wearing a suit and a tie as i was on my way to work but maybe i didn t look like i was meaning business. Their service department was equally bad. I called them to enquire about the details of a service and maintenance contract. They put me on hold twice, dropped my call and eventually... gave me the wrong information. I had to call again to check on an extended service contract associated to my car and this time around they outrightly lied, insisting the car did not have it, that it was pending and was not applicable as i had bought the car per owned (from them!). On the sales side, i dealt with a so so sales guy called Roger who was quite patient but left our conversation a couple of times only to come back ten minutes later. Once I managed to get a test drive he was quite good and friendly. More

As many others have noted you can wait for a long time at Peter Pan BMW before someone bothers to come by and provide assistance. I was interested in a 328i Coupe and wanted to test drive one. Hal (the sales Peter Pan BMW before someone bothers to come by and provide assistance. I was interested in a 328i Coupe and wanted to test drive one. Hal (the salesperson with the strong eastern European accent) basically told me he wasn’t willing to provide me with a test drive unless I was positive that I was going to buy a vehicle that day. At this point, I proceeded to tell him what he can do with his car. (I would understand his reluctance to test drive if the car in question was an M5 or M6 but taking that attitude with garden variety 328i Coupe is ridiculous!) Even by the notorious standards set by most car salesman, these guys (and I include Victor) are so slimy! I can’t believe I actually bought a vehicle from Peter Pan several years ago. Obviously they have no interest in repeat sales! More

I have visited this dealership to inquire about a car purchase, sale, and service. All times the service was awful. The sales people were offering deals with huge mark ups, offered 10k less for my car purchase, sale, and service. All times the service was awful. The sales people were offering deals with huge mark ups, offered 10k less for my car than any other BMW dealership in the area. I live close buy and occasionally have to service my car there. The service personnel never follows up, they are rarely friendly and do not seem competent. More

I am 51 years old and have never received such substandard service in my life! I took my 540I reluctantly to Peter Pan but it is the closest to my home and a ride home was the problem. I had unpl substandard service in my life! I took my 540I reluctantly to Peter Pan but it is the closest to my home and a ride home was the problem. I had unpleasant experiences purchasing a car there before, but I had no option at this time because my car needed it's normal sevice and an oil change. I took it in for a normal service and an oil change. I walked out owing them $1000.00 not to mention the $1,000.00 my warranty took care of. They replaced a theremosat that I later on found out had no problems anyway. And they put a big complete nickle size whole in my driver side black door seal on the floor. This seal was basically brand new but they denied they could have done it and said I did it w/ a high healed shoe. I think I would have remembered that one.. I had to pay to replace it. After replacing the perfectly fine thermostat they did not reattach the hose correctly, so half way home my car ran out of coolant completely and was HOT!! They denied any wrong doing there as well. So now I am faced w/ a beautiful car that may have a serious engine problems as I keep having to put in more water and coolant then I should really need to. This outfit is unprofessional and shady and will deny any bad work and take it to their grave. If you like to give away free money this is a good way. Also, I received my newly detailed car back w/ an extra 22 miles on it, which I though was quite a lengthy test drive and it looked like it ahd been 4 wheeling w/ all the dirt on it. This was one of the worst consumer experiences of my life. Run from these people, dont walk!! More

I did my initial research and test driving here. Henry was a great salesman. He gave me enough space to explore the car and offered other vehicles for me to check out. I was looking for a 325 Convertible was a great salesman. He gave me enough space to explore the car and offered other vehicles for me to check out. I was looking for a 325 Convertible but Henry let me test drive the new 530i and I was hooked. But here's the bad news, I tried to buy the car there and they never followed up on my internet request or phone calls. I was put on hold once and left a message that I was ready to buy. The other sales man never called me back! Plus their pricing is higher than all of the other Bay Area dealers. More