Peter Pan BMW

Simply the worst dealership around. I took my car in for service here several times and asked each time if they could fix a recurring issue with the "Powertrain malfunction" that seemed I took my car in for service here several times and asked each time if they could fix a recurring issue with the "Powertrain malfunction" that seemed to be happening more and more often. It would put the car in limp mode, then be fine after a restart. Over and over, I take it in, no response and no issues found. Finally the car just dies on the way into turning the lease in, early, to just be rid of it.. They just left the car on the side of the road for 4 days while I thought the car was being fixed. I finally intervened and had the car towed to Fremont who actually did the proper troubleshooting and had the car fixed within a day, so I didn't have to turn the car in early and enjoyed 3 more months of having the car. Peter Pan will do nothing but the most basic troubleshooting. They are the least competent BMW dealership I have ever encountered in my 9 BMWs I have owned across over 10 states. Absolutely terrible. They simply bank on the fact that they are close to all of the customers who don't know better, and take every opportunity to upsell their goods. Whatever you do, don't give them your email address. You will never get off of their mailing list. It's a sad fact that you'll just have to get used to driving to the east bay when you need service to have it done correctly. More

They don't even try. Move on. What can I possibly say about these xxxxxxxx that isn't already mentioned. I've owned BMWs exclusively for over a decade and I've been to dealerships What can I possibly say about these xxxxxxxx that isn't already mentioned. I've owned BMWs exclusively for over a decade and I've been to dealerships all over the country. Nowhere will you find such incompetence than here. I brought in my 2012 335i for a maintenance and an infrequent "Powertrain Malfunction". It wasn't a big deal, it just popped up, you'd pull over, stop, restart.... it's going great. This happened once or twice in a few months time. I chalked it up to some recall or electronics or even getting some bad gas. (Though, always premium.) Cut to months later, I can barely drive the car 20 miles without it coming up. And the car goes into limp mode when it happens, so on the freeway, I gotta maneuver out of the way. Bring it in... they all but call me a liar. Finally, after getting video, they offer me $2k off the purchase of a new car. You can get better than that on the website. However, they never failed to try and upsell me when I was in on a service. And, despite their dogged troubleshooting techniques, they never drove the car more than 1-3 miles. Really bang up job guys. To top it all off, I just want rid of this thing so I barely drive it for 9 months just waiting for the lease to expire. I finally get the option to turn it in early, at my own cost, for the problems their warranty should have fixed. But I was just sick of taking off work to go get it and deal with them. On the way to literally drop the car off, it dies completely. I was told by their "General Sales Manager" that there was nothing that would be done. They didn't honor their warranty... oh well. And proceeded to try and sell me another. Unbelievable. The real shame is that it was a wonderful car until this. And I've been a loving owner of so many for so long. Now they just have me looking at other companies. Well, that's enough for me. I needed a hobby. And my new hobby is telling everyone how terrible Peter Pan is. Shouldn't be hard. More

Great until you sign the paperwork I had a pretty good overall experience in presales. But after I ordered a 2015 X3 the support dropped considerably. First they delivered the car to me I had a pretty good overall experience in presales. But after I ordered a 2015 X3 the support dropped considerably. First they delivered the car to me with a dent in the bumper. The dealer offered to fix that one. Then I got the car back and discovered two small pictures in the ceiling. They declined to assist in correcting the issue. The sales manager wouldn't even come out of his office to even speak with me about the issue. You would think they would be a little more courteous given the fact that they had already given me a dented car and then made me drive back and forth to the dealership several times to sort out the issue. I have had to escalate this problem to BMWUSA and even the service reps there are not very accommodating. More

It was my first time to visit BMW Peter Pan and I am amazed by the friendliness and accommodation of the staff there. They are very convincing and knowledgeable of what they are selling. I already kno amazed by the friendliness and accommodation of the staff there. They are very convincing and knowledgeable of what they are selling. I already know what I wanted but their client advisor, Eugene Masalitin, right away went through with the pros and cons of buying or selling a BMW X1, the computations and possible discounts until we came up with the best deal. The follow through with another adviser, Danny Villa, went so smoothly that I ended up bringing home my first BMW sooner than I expected. The BMW X1 has all the features of my dream car. With its ultimate package - panoramic moonroof, keyless entry, power front seats, voice command, BMW online, very reliable navigation system, satelite radio, among others, this car is quite fascinating. I have never been as ecstatic to drive. Danny, thank you so much for your time in explaining the details of all its usages. You have been very nice. I will definitely recommend BMW X1 and Peter Pan to all my friends. More

This is the first time I buy a CPO from Peter Pan BMW. It was a great experience. Bob Giarrusso at Peter Pan is very courteous, straight forward, and make things easy for us. Within most possible short amou was a great experience. Bob Giarrusso at Peter Pan is very courteous, straight forward, and make things easy for us. Within most possible short amount of time, we test drive, finish paperwork, and get the exact car we want at a reasonable price. Bob is highly recommended. Thanks! More

I take my BMW cars to Peter Pan BMW for service all the time. Over all I have been pretty satisfied with them. The best service adviser is Mr. Kenny Lew. He is very courteous, he patiently listen to you wh time. Over all I have been pretty satisfied with them. The best service adviser is Mr. Kenny Lew. He is very courteous, he patiently listen to you while you describe the problem, he is very polite and very friendly. He does not rush you or give a hand gesture as you should hurry up, I need to get to my next customer, as I have seen this type of behavior from other service adviser ( to be remained anonymous). In general, Kenny really takes care of you and your car. It is good to know him in this establishment. More

Even though I purchased both my current BMWs; a 2007 328i Sedan and 2008 535xi Sports Wagon from different dealers pre-owned, with different warranty programs, my service experience with Peter Pan has been e Sedan and 2008 535xi Sports Wagon from different dealers pre-owned, with different warranty programs, my service experience with Peter Pan has been excellent. Okay, I once had a complaint that my loaner car was pretty dirty; so I had to clean the windshield on my fully optioned,335i free loaner car all by myself. Perhaps I was being a little "testy" that day, due to events unrelated to my loaner car. After all, the reason for my visit was a free scheduled service that Jordan, at Peter Pan, reminded me to have done. Again, did I mention for free? I bought my first new BMW in 1998 in Las Vegas. But it seems that the BMW experience, for me at least, has been a positive one ever since. Sales people are sales people. However, BMW sales seems a cut above, and care about their product. Service and Parts have always been helpful, knowledgeable, and responsive. I have the N54(the supposedly notoriously unreliable)engine in one of my cars. My doctor, and his wife have the same engine in both of their cars. My dealer fixed mine with very little discussion at the first sign of discontent, and the doctor and his wife have had no problem. If we own BMWs I hope that it is because we appreciate pushing the driving experience to a higher level of enjoyment,engineering innovation, safety, and value. There are a plethora of inexpensive forms of transportation that do not require a lot of cognitive interaction with either people or the machines. Life is choices. I choose the BMW experience. But to address the constant complainers, I have found that conversations with intelligent people generally move forward faster when there is more light and less heat. More

One is minor and basically an annoyance but I think it's a telltale sign that the dealer is not very careful. I was searching for 6 speed manual transmission cars and found several listed by Peter Pan. Afte a telltale sign that the dealer is not very careful. I was searching for 6 speed manual transmission cars and found several listed by Peter Pan. After I looked through them, I found that all of them are actually automatic. I want to believe that this is not an act of fraud but in that case, it just shows their carelessness. If they can't even be careful about something as important as transmission when they list the car in their own ads or listings, how do they conduct business is questionable. In some cases, they may even use pictures unrelated to the actual car which I think is misleading. The other thing really is their arrogance in doing business. I was considering buying a car with European Delivery as a potential option but the salesperson I talked to acted all pompous and disinterested when I mentioned that I may want to delay the delivery in consideration of winter. He also had this "if I don't make a killing on a deal, I don't want to waste my time talking to you" attitude which I found offending. More

Based on previous reviews on this and some others web sites I almost decide to go somewhere else to have my 328i's scheduled service done. Since this dealer is very convenient to my home I decided to sti sites I almost decide to go somewhere else to have my 328i's scheduled service done. Since this dealer is very convenient to my home I decided to still go there, besides I checked for th first available appointment in other dealerships and this was the one with less than 48 hours wait. I went there and even after making a mistake on the time of my appintment (I showed up 40 minutes late) I had to wait only a few minutes. Starting with the car in taker, the receptionist and Mr Kenny Low EVERYBODY was extremely friendly, professional and helpful. The car was done in less than 2 hours, they washed it for me, and they did not try to sell me anything or pay to fix anything, all covered by wonderful BMW's service plan. Finally, I read some comments that they woud treat you badly if you ont look like a buyer or extremely wealthy person, well, I went ery erly in the morning, in my sports attire, sweat pants and T-shirt, nothing fancy nor expensive, no jewerly nor any sign of my status, and they still treated me very well, like a appreciatedcustomer, nothing less of what I have been used at BMW. I just moved from Florida while they were nice and good there as well,I definitely don't miss them and I will come back to Peter Pan. Great service and experience More

There was a flaw on the door panel of our brand new X3 (bought in Mountain View because the salesperson at Peter Pan only offered a $500 discount from sticker). We did not bring it in until the first serv (bought in Mountain View because the salesperson at Peter Pan only offered a $500 discount from sticker). We did not bring it in until the first service a year later. The flaw had gotten worse and we were told they would not cover it because it was due to the seatbelt hitting it.(?) They refused to acknowledge that this flaw was clearly a manufacturing issue and never replaced the door panel. We were fought on every (only three) attempt to get any defects on the vehicle worked out. I echo the many people that dislike this service department. They never had a BMW for us to drive, I always had to rent from the Enterprise desk in the dealership and PAY for the car they rented to me. I have been treated better at our local Toyota dealer. More